Placed tiny bet, hit bonus round, cashed out immediately
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filled it all in on a sunday morning with the dog wanting out, because the email set a 72 hour deadline. three KYC files uploaded, all confirmed on screen. monday, a message saying one w... See more
Compared rules with others, these looked less sneaky honestly.
I’m not big gambler, but occasional spin here okay.
Company details
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WestAce Casino | 400% opptil 150 000 kr + 400 GS
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Norway
- best-offers-casino.com
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put the tea on
put the tea on, opened a live table on the laptop and the picture crawled, maybe three frames a second, for the whole session. the slots on the same laptop were perfect five minutes earlier. tried again the next night, same thing
I get ahead of things before they…
I get ahead of things before they become a problem. Before my first withdrawal I reached out to support to find out what paperwork they'd require so I wouldn't be scrambling at the last minute. They came back with a list: a government ID and a utility bill no older than 90 days, so I scanned both that weekend while the house was quiet and had everything sitting ready. When the withdrawal finally came through, verification wrapped up in one business day, no waiting around.
Using my cracked Samsung while the…
Using my cracked Samsung while the train was late, the balance updated five minutes late. No error notice, a dead button
Adam from inbox looked at my pending…
Adam from inbox looked at my pending withdrawal and told me to give it another 24 hours for the third time. No case number until I asked twice.
Nora from support chat answered
Nora from support chat answered, sort of. The problem was that the transcript disappeared when the window refreshed. Friendly support isn't useful when no one reads the thread. I noticed it because I looked both desktop and mobile
I opened ticket #52760 after the…
I opened ticket #52760 after the account page contradicted itself
The issue was that they asked for details already in my first message
friendly support is not useful when nobody reads the thread
Support had the account reference in front of them
Clicked the bonus details before…
Clicked the bonus details before depositing and saw one expiry note
After claim, a shorter countdown appeared in the account page
That should not change mid-way
The status did not explain the next step
Registration was quick and the lobby…
Registration was quick and the lobby looked tidy, so first impression was decent. But the game library was half of what the ads showed, a couple of providers I wanted just weren't there, and two slots crashed on mobile within the hour. Add a withdrawal that stayed pending for eight days and I was done.
The confirm button sat behind the…
The confirm button sat behind the mobile keyboard again after verification.
The page froze after a Visa deposit
The page froze after a Visa deposit
What annoyed me was that desktop and mobile cashiers listed different methods
from my side the page looked unfinished
My coffee went cold while I compared the pages
On my old iPhone SE
On my old iPhone SE, Fire Joker froze on the bonus round and history never displayed the result. I’m not chasing that.
Live Blackjack ran without a hitch on…
Live Blackjack ran without a hitch on hotel Wi-Fi.
I used the promo on Fishin’ Frenzy…
I used the promo on Fishin’ Frenzy because it was listed.
The issue was that the expiry timer started before I opened the spins.
the small print mattered only after the click.
I checked again later and the wording still had not changed 🤦.
I entered my postcode correctly
I entered my postcode correctly, but the registration form kept removing the space. The final address was wrong and support could not edit it.
I raised ticket 15442 about a stalled…
I raised ticket 15442 about a stalled withdrawal. Megan from live chat passed it to payments and gave me a 48-hour window, but three days on it was still exactly the same.
Login codes arrived out of order before…
Login codes arrived out of order before school pickup. Then Face ID worked once then requested email again. I tried mobile data, desktop, and another browser. I spent so long comparing the screens that my coffee went cold.
Cashier errors every time
Support promised an email update
Support promised an email update; nothing by Monday.
second agent actually helped with the…
second agent actually helped with the bonus... the first three never did.
Bonus activation failed once again.
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