Best4Headsets Reviews 436

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, often noting next-day arrivals and excellent tracking updates. Many people are also very satisfied with the quality of the products received, highlighting their effectiveness and good value. The ordering process is frequently described as simple and straightforward. However, some customers also noted issues with delivery, including damaged packaging upon arrival or parcels being mishandled by couriers. A few people experienced delays when an item was out of stock, leading to a longer wait for their order. Additionally, some reviewers mentioned that the headphones they received were dusty or that the volume was not as loud as desired.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers are pleased with the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My third pair , I’ve an expensive habit of loosing them when out shooting The delivery Wes next day 😊 Googled the price and it was comparable with the best available 😊 Next time I loose a pair... See more

Company replied

Rated 5 out of 5 stars

Brilliant set of earphones - delivered quickly and work really well. I liked them so much that I ordered another pair for our team and may get some more as our business grows!!!!

Company replied

Rated 5 out of 5 stars

Rang for advice about a headset I was interested in - was helped by someone who was very knowledgeable. The headset turned up very quickly - and was just what we needed. Thanks!

Company replied

Rated 5 out of 5 stars

clear explainer about types of headphones and good price with speedy delivery. Chosen Epos headset in the end, works great. thank you

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Online secure retailer - authorised dealers of 3M Peltor, EPOS |Sennheiser, Poly, Jabra and Avalle headsets for large office, small business and home use.

Written by the company

Telephone Support
We have a team of people at the end of the line if you require any help or advice with your purchase. Simply call us on 0844 854 6850 and we will be happy to help.
Professional Service
Trading since 1995, we have gained a wealth of experience and knowledge in the telecommunications sector, enabling us to become one of the foremost telecoms equipment supply companies in the UK.
14 day return
If you are not happy with your purchase, you can return to us within 14 days of receipt. Simply contact us and we will send you a returns number. All we ask is that you return it in the same condition we sent it to you, and that you don't write or put tape on the original packaging, as this will affect the resale.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Despite being out of stock, communication with excellent and everything happened when I was told it would. Fantastic customer service. Would recommend as a company to deal with. First rate

December 18, 2024
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Reply from Best4Headsets

Thank you for your fantastic review!

Rated 5 out of 5 stars

Excellent customer service

Really helped me when I had an issue A**** would recommend

January 8, 2025
Unprompted review
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Reply from Best4Headsets

Hi Raymond, we appreciate your feedback and are delighted to hear that you were satisfied with our customer service. Thank you for recommending us!

Rated 5 out of 5 stars

Impressive service

My original order was not available and I was informed straight away. Helpful advice was given on a substitute product and the difference in price was immediately refunded. The order was then processed very quickly and delivered without delay. Very impressive.

December 11, 2024
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Reply from Best4Headsets

Thank you for your kind words and feedback! We're delighted to hear that our team could assist you with finding a suitable substitute and ensure a smooth ordering experience. If there's anything else we can do for you in the future, don't hesitate to reach out.

Rated 5 out of 5 stars

Fantastic

Great range of products. I was contacted about my order and the person I spoke to wad extremely helpful. Would definitely recommend.

December 6, 2024
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Reply from Best4Headsets

Thank you for taking the time to share your experience! It's great to hear our customer service was helpful.

Rated 1 out of 5 stars

Headset didn’t work with 3 of our…

Headset didn’t work with 3 of our radios . Support was appalling. Told to by another set if we didn’t want to send it back and wait for there engineers to check. Had a rush job on a boat so didn’t have time to. As the headset was obviously faulty …

Just seen the reply from Best4Headsets… if there customer support system doesn’t record calls I can send them the date and time of the call I made and I was put through to 3M specialist team I am sure their call recording system if they have would be an interesting one for quality control of customer experience.

December 3, 2024
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Reply from Best4Headsets

Dear Tim

Thank you for taking the time to leave a review. I have checked your case and would offer our apologies for any misunderstanding but this order was processed as unwanted and a full refund has been issued. I am unaware of any support being sought but we do have a specialised team who can offer advice and recommendations if required. I can confirm that no fault was found with the headset so it would appear it was unfortunately a compatibility issue.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service.
Very prompt response and excellent communication.

November 12, 2024
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Reply from Best4Headsets

Thank you very much for your positive review!

Rated 3 out of 5 stars

I had a mixed experience with…

I had a mixed experience with Best4Headsets on best4headsets.co.uk. Customer service was helpful when the product I ordered was no longer available and offered a discounted alternative, which was delivered quickly. However, I encountered issues as the kit I received initially didn't work. Overall, an average experience but there are some positives to note.

October 6, 2024
Unprompted review
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Reply from Best4Headsets

Thank you for your review and sharing your experience with us. We're glad to hear that our customer service team was helpful and that the alternative arrived quickly. However, we're sorry to learn that the initial kit didn’t work as expected, and we apologise for any inconvenience this may have caused.

If there's anything we can do to further address your concerns or assist you, please don't hesitate to reach out to us directly. We're here to help and ensure your experience with us is nothing short of excellent!

Best Wishes
Best4Systems

Rated 5 out of 5 stars

Fast delivery

Fast delivery, competitive price

November 5, 2024
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Reply from Best4Headsets

Thank you for the great review!

Rated 5 out of 5 stars

First class company

Great price, excellent communication and fast delivery.
Thank you guys. 🙌

October 29, 2024
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Reply from Best4Headsets

Thank you for the great review - We're glad our service is up to scratch!

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin. Really good quality ear defenders which fit well and allow you to hear conversation/instruction whilst protecting your ears from shotgun blast on a driven day. Excellent product, highly recommend.

October 28, 2024
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Reply from Best4Headsets

Thank you for the 5-star review! We're glad you're happy with the ear defenders

Rated 5 out of 5 stars

Great experience

Great experience. Good prices, quick delivery & responsive customer services team.

October 23, 2024
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Reply from Best4Headsets

Many thank for the glowing review. It is much appreciated.

Rated 5 out of 5 stars

Quick follow up

Quick phone call after order made , told me that it’s backorder and the estimated delivery date instead of letting customers wait and wonder if they have processed your order!

October 21, 2024
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Reply from Best4Headsets

Many thanks for your review. It is always appreciated.

Rated 5 out of 5 stars

Great customer service

Great customer service over the phone and fantastic follow through for a brilliant product

October 17, 2024
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Reply from Best4Headsets

Thank you very much for your review. It is much appreciated.

Rated 5 out of 5 stars

Great Service

Great Service! The headset I purchased had dropped out of stock but they called to explain the situation and sent a slightly better model out, to ensure I still received them.

October 16, 2024
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Reply from Best4Headsets

Thank you for your review. Very glad to hear we were able to upgrade you successfully.

Rated 5 out of 5 stars

Pelton Work Tunes

Kept me informed of order progress and price was good.

October 15, 2024
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Reply from Best4Headsets

Thank you very much for your kind review

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