Despite sending clear information the product is not fit for purpose and does meet The Consumers Guarantee Act, this business is trying to put blame on the supplier when in good faith, any remedy or r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Yea the tv cabinets look good in photos but the build quality is rubbish. They claim high quality Particle Board MDF, I beg to differ, cheap Chinese rubbish, blunt saw cuts, loose holes and cheap meta... See more
orderesd fan had workrd for 6months..then faulty stopped working had electrician diagnose faulty..video best deals proof of fault..6 weeks later still battling replacement bedroom fan and light..if t... See more
I made an order on 25 November paid by Afterpay , it’s now 12 December and nothing, I logged in order says processing I tried ringing yesterday after hours I got a voice message confirming it was b... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy second time did a mistake
Do not buy second time did a mistake. Been waiting over one and half month and no tracking update or no refund
Best Deal - Worst Service
Half the goods arrived, they don't respond to emails sent, or contacts forms on the site, you need to phone. The information in the packages contains no packing slip or info on split orders. You need to phone and speak to the foreigner who seems to have a rudimentary grasp of English only.
Day 24 and nothing
Day 24 and nothing. No email confirmation to say I had made the purchase. Rung several times but either hung up on or on one occasion waited 22 minutes for the lady to come back to me. No background music to let you know if you’re still connected. Excuse is courier delays however I checked and no delays in NZ or Australia. I’ll amend if and when my purchase arrives. Wouldn’t recommend this company.
Ordered
Good service
It would be good if it was made clear that item was coming from overseas. Happy with purchase.
Very poor
Very poor. Bought Big Button remote. Advertising stated that it came with full instructions and batteries. NO INSTRUCTIONS OR BATTERIES!!!!!!
EMAILED TWICE to no avail. EXTREMELY POOR. DO NOT DEAL WITH THIS COMPANY.
We er reading reviews, but arrived in good condition within 3 weeks. The instructions are pretty useless, but probably self explanatory once we get it going.
Prompt delivery.
Was advised of transit progress.
I'm not saying, others have had a bad experience, but 'so far so good.'
We haven't used the shampooer yet so I can't review thus yet!
Never ever buy from best deals
Never ever buy from best deals. Co. Nz they are based in Auckland but buy stuff from overseas and it takes 7 to 15 working days to get your stuff which they never tell you when you pay for it. I want a refund and it's taking for ever to get here and then I won't get postage back bloody horrible business will never be buying from them again you have been warned
No email replies
No email replies, no working phone number, fake tracking number... Time to request a charge back. Avoid these cowboys, claim to be Auckland based. Compete bs Chinese drop shipper.
Terrible service
Terrible service. Company advertised a product through google ad-words then denied it.
Not surprised they have so many bad reviews here.
I brought a large bestway family…
I brought a large bestway family rectangle pool and they have been fantastic in communicating through email and delivering didnt take long at all only a few days and its arrived superfast.
Also got a deal as lives up to its name.
Definitely be my go too website!!
Hi the phone number is not working
Hi the phone number is not working, I have not had a response to my order ie no tracking number nor a response to my email so worried that my items is not coming and my money is lost, be good to get a response Best Deals
Useless customer service
Made a purchase and immediately contact the company to cancel 1 of the 2 items. After multiple emails and a phone call I found they already shipped the item I wanted to cancel on the 5th day of me trying to contact them and i was told I needed to deny the order when it arrives... I was also told i wouldn't be reimbursed the very expenses (nearly double the price of product) shipping for their mistake. Also... To top off the insult, the 1 product I wanted was significantly damaged by their warehouse and couldn't be sent.
Tread very carefully with this company as they don't care about the customer.
Received fake goods
Received fake goods. Weren't the legit item. Obviously a Chinese knock off. Scam website
I bought the suit cases and they…
I bought the suit cases and they arrived within two days, super pleased. After viewing all the negative feedback, I thought better to justify it.
I have given three stars for deception
I have given three stars, because i feel i was decieved into thinking the store and goods were in NZ
So after ordering my daughters RC Jet plane on the 12th for Christmas, it passed the 20th, tracking didnt work, im glad it didnt arrive on time, because i got her an even better RC Jet and an awesome drift car! from a reputable seller that has thier stock based in Auckland and not shipped from China, the Jet arrived on the 28 or 29th lol
Everything is fine with my order though, fingers crossed as i have another, drone on the way..
Wont be buying again, as i feel it is very decptive.
displeased customer lol
Absolute disgrace
Absolute disgrace. I ordered a watch which I presume they had in NZ OH had to come from Asia and then it ended up with Fastway! Need I say any more. Also sorts of excuses about how long it takes to transit to NZ. Really. Finally it arrives in Christchurch on December 22. On 29th I'm still waiting here in North Canterbury for delivery.
DO NOT deal with this company
DO NOT deal with this company. They rip you off.
Watch out for postage !!!! I was charged $89 to have a small fountain delivered for the same product same deliver is $47!! From the Warehouse.
Buy elsewhere give this company a HUGE swerve.
Goods didnt arrive
Goods didnt arrive. Hard to find contact details, found email address eventually but it went without reply. Complete scam
Have ordered and am still waiting for a…
Have ordered and am still waiting for a vacuum cleaner. Their phone number comes up as suspected spam. They don't answer calls or emails and the tracking number they gave me doesn't register. I'm so mad!!!
Not a good website at all.
Not a good website at all.
I ordered two life size skeletons - I got two miniature skeletons - and it took over a month for them to arrive.
I complained - have not heard back as of yet. Seems like a dodgy place to order from - it says .co.nz at the end of its website - but I'm sure the stuff came from China.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








