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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to order, Super quick delivery and well packaged. Absolutely love the walking sticks. Great for better posture. And feel so sturdy. So much better than normal walking sticks.
Company replied
Product that we bought ceased to charge a few months after we bought & it was replaced immediately
Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.
Company replied
Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Cheaply made
Had 2 and both broke snapped at the foot bar while I was on it one snapped after 2 days of having it no safe at all cheap metal cheaply made
July 17, 2020
Unprompted review
Reply from Bestdirect
Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!
Wouldn't recommend
ordered a spray gun 2 weeks ago. Says on the site delivery is 2 to 6 working days. Emails haven't been responded to. No update emails, no meaning reply on the online chat. Just a horrible service and company
July 16, 2020
Unprompted review
Reply from Bestdirect
Hi Ernest We would like to apologize for your negative experience. We’re normally known for our exceptional customer service and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!
Fantastic exercise machine
I'm 65years.just had a back operation and this machine is awesome.ive had many different machines in my life,this is so so good.really can't praise it enough.get it and enjoy .
July 10, 2020
Unprompted review
Reply from Bestdirect
Hi Jane
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Fast delivery and product exactly as advertised
Very happy with the fast delivery time and absolutely love the Ab booster plus it enables a good workout without taking up to much space.
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Patricia
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Came in super fast time
Came in super fast time. Great machine for what it is.. Great workout for all over.. 👍👌
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Lyn
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Dangerous
Abs booster arrived within a week unlike some of the stories of waiting over a month. All the parts present. Easy to put together.
But the handles snapped off during use on second day of arriving. Dangerous piece of equipment! I requested refund through PayPal dispute and have received it.
The actual idea behind it is amazing. And am looking for a decent quality (and safe!) one. Little bit like going up and down on a see saw. Only need a small space for it
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark.Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!
I received my Abs Booster last week
I received my Abs Booster last week. I love it. I actually don't like exercise but this is different. I'm slowly building up my count. Highly recommend!
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Laurie
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
And Booster is amazing
I have had my Abs Booster for about 3 weeks now & can honestly say I love it. I get bored with exercise very quickly. Not with this. I am gradually building up my times and very happy with it all round. Definitely recommend this.
July 6, 2020
Unprompted review
Reply from Bestdirect
Hi Maxine
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Ordered Ab Booster Plus. Product is good. Bestdirect are not.
Good and fun exercise machine. It could be made of stronger materials to make it more stable and screws to put it together were also pretty rubbish. It also took me a long time to receive and I did not receive confirmation of dispatch for many days after ordering. Overall, happy with product but I won't be ordering from Bestdirect again.
Please note: The response from Bestdirect was posted over a year after the review was left.
July 6, 2020
Unprompted review
Reply from Bestdirect
Hi Lucy! We would like to extend our most sincere apologies regarding the issue with your Ab Booster. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
Arrived just 24hrs after ordering.
Arrived just 24hrs after ordering.
Easy to put together great machine and folds away after use
Would recommend
July 6, 2020
Unprompted review
Reply from Bestdirect
Hi Mrs. LJ
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Not arrived yet
I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long.
July 5, 2020
Unprompted review
Reply from Bestdirect
Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
Not arrived
I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long
July 5, 2020
Unprompted review
Reply from Bestdirect
Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
Impressed so far
Ordered easily and delivered quickly. Easy to put together and although seemed a little flimsy at first it works well and seems a great workout. Time will tell but you certainly feel a burn a few minutes in. Not sure I'd manage 30 mins YET and I am not an unfit person.
Did find the rubbers squeak a little on a hard floor as you bounce up and down so placed the equipment on the carpet and it's now squeak free.
July 3, 2020
Unprompted review
Reply from Bestdirect
Hi Debbie
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Had a great experience with an…
Had a great experience with an unfortunate ending. The ordering itself was easy enough but to be safe I covered myself by using PayPal linked to credit card....just in case there were issues. I received an email with shipping/tracking and waited. About a week later (enough to get me a bit impatient) I received an email from the courier..Hermes! We have your BestDirect parcel! Yay! And that’s as far as delivery got! Contacted Best Direct who were fantastic! Kept me up to date with progress and a week after raising my issue I was fully refunded. The staff (real people unlike Hermes) were brilliant! Professional, courteous and really knew their stuff (I believe Chloe was one such staff member and she was fab). I was offered a replacement but having had numerous issues with Hermes recently I declined albeit reluctantly!
July 1, 2020
Unprompted review
Reply from Bestdirect
Hi Katy
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
So I'm updating on my previous review!
So I'm updating on my previous review!! I have now only given the ab booster 3 stars. Delivery was quick and I can notice a difference, however the machine is flimsy and moves around while you are using it and it constantly squeekes which is annoying.
June 29, 2020
Unprompted review
Counter Faulty in less than a month …
Ab booster plus arrived on time and was fairly easy to put together with two people although instructions could have been a little clearer. I have been using since the beginning of June 2020 and was disappointed to find the counter has malfunctioned ALREADY. I have replaced the battery but the display is non existent or patchy at best. The machine has an annoying squeak which has not subsided after oiling. Has anyone had any problems with the counter ? I would have thought for the price a decent counter would be included. I have had a cross trainer for over 5 years and no such issues. Disappointed.
June 29, 2020
Unprompted review
Reply from Bestdirect
Hi Annmarie! We are really sorry to hear about your bad experience with the Ab Booster. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
I bought exercise machine from best…
I bought exercise machine from best direct it cost £119 when it arrived there were no screws washers etc I told them they said they didn't manufacture product so could not supply me with screws etc I have tried b&q and all hardware stores no one has these screws. Best direct says best they can do is refund me £15 absolute joke I'm left with a machine I cannot put together do not order anything from them
June 25, 2020
Unprompted review
Reply from Bestdirect
Hi Sonya! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
4 stars for delivery in comparison to…
4 stars for delivery in comparison to peoples negative experiences with delivery. My item came within 7 days of purchase (5 working days, 7 if you include the weekend). The product does feel flimsy though and worried it could break eventually. But overall used the item twice and pleased. Easy to use for home cardio. I am a beginner but was hoping for something with more intensity and resistance so i will probably purchase separate weights
June 21, 2020
Unprompted review
Avoid at all costs
I dont want to give this company any stars. Appalling I rang on 23 may to order abs booster I held for 19 minutes they didnt answer. I have just had my phone bill and they charged me £12 for the call...it shouldn't be allowed absolutely disgusted
June 17, 2020
Unprompted review
Fast delivery on my ab booster and very…
Fast delivery on my ab booster and very well built. Harder than it looks. responded fast to questions on the chat bot.
June 17, 2020
Unprompted review
Reply from Bestdirect
Hi Daniel
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
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