Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements... See more
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Review summary
Created with AI, based on recent reviews
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Easy to order, Super quick delivery and well packaged. Absolutely love the walking sticks. Great for better posture. And feel so sturdy. So much better than normal walking sticks.
Company replied
Product that we bought ceased to charge a few months after we bought & it was replaced immediately
Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.
Company replied
Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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1st class
i asked the help line to confirm my order was placed and within minutes the order was confirmed with delivery dates.
October 2, 2020
Unprompted review
Reply from Bestdirect
Hi Keith
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
amazing customer service
amazing customer service, well done best direct
October 2, 2020
Unprompted review
Reply from Bestdirect
Hi David
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Squeak
I bought the Ab booster plus.
I love it only problem being it has started to squeak, I nave tried oiling all the fittings, no luck.
Any advice would be appreciated as it is putting me off using it.
Thank you
October 1, 2020
Unprompted review
Excellent customer service.
Excellent customer service.
Quick to answer my quirries.
September 30, 2020
Unprompted review
Reply from Bestdirect
Hi Rosario
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
AMAZING CUSTOMER SERVICE!
Unfortunately, having ordered products from this very reputable company, the items proved unsuitable. I contacted the company to request a returns form and subsequent refund. However, due to the current COVID-19 situation, Best Direct immediately refunded my payment AND allowed me to retain the products, which I have donated to my local charity shop. Well done Best Direct! Incredible customer service.
September 26, 2020
Unprompted review
Reply from Bestdirect
Hi Jill
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
I ordered the ab booster plus
I ordered the ab booster plus, they took my money within minutes and when I go on line for the status of my order, it says it's ON HOLD. I can't find anyway to contact customer service by phone or email. Neither is provided. I this this AbBooster plus thing is a scam. I'm PISSED OFF.
September 18, 2020
Unprompted review
Reply from Bestdirect
Hi James! We would like to extend our most sincere apologies regarding the issue with the Ab Booster fitness machine. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
I purchased the ab booster online on…
I purchased the ab booster online on 2nd September -payment was taken out straight away- received an email with tracking number- no reference to what shipping/courier company is being used- Cannot track it- I have emailed requesting information but no response yet. Has anyone had a similar experience?
September 8, 2020
Unprompted review
Ordered item but no mail receipt rec’d. Service review
I had ordered an item online and waited for email confirmation - this did not arrive but I was debited for the amount. Wondered if it was a con so contacted BestDirect to request an invoice. This took about 2 minutes to ask and about 3 minutes to receive the email invoice and confirmation.
Excellent service and it put my mind at rest that the order was secure and being processed.
Thank you.
September 7, 2020
Unprompted review
Reply from Bestdirect
Hi LJ
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Really pleased with the merchandise
Really pleased with the merchandise. I have bought 2 so far with the first being perfect and second is a size larger but a lot bigger than expected. Will wear them with pride. Thank you so much for making me feel so special.
August 27, 2020
Unprompted review
Reply from Bestdirect
Hi Pauline
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Good item - small squeak
Good item, only small negative is after several uses its now starting to squeak when using, Overall happy with purchase though.
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Shelley
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
The bed we received was just as stated…
The bed we received was just as stated very comfy my son is very happy with it
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Tracey
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Good product
Yes, it does what was expected and I am pleased with it. Thank you. Regards Ann
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Ann
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
I found that I had a good service from…
I found that I had a good service from best direct. Maybe get some more products in the near future.
Thank's.
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Andrew
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Use this firm
I ordered phostogen. The order was received within the 2/3 days, in perfect condition. I can truly recommend this firm. AM
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Anne
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Got it fairly quickly
Got it fairly quickly, have been using for 4 weeks and it's been great but the past week it's has started to squeak.. the squeaking is soo loud I have had my neighbours knocking the door and complaining.. Is there anyway this can be fixed as i now am unable to use it due to how loud it is.
August 23, 2020
Unprompted review
Fantastic piece of equipment
I received my AB Generator within 3days. Excellent piece of equipment, i’m really enjoying using it. Thank you Best Direct.
August 15, 2020
Unprompted review
Reply from Bestdirect
Hi Leigh
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Absolutely disappointed
Absolutely disappointed I ordered one but what was sent was NOT what I ordered!
July 27, 2020
Unprompted review
Reply from Bestdirect
Hi Karen! We are sorry to hear about your negative experience. Our customers know we are committed to the highest form professionalism. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!
Ab Booster is not fit for the purpose
I ordered an Ab Booster on 21st September 2019, due to illness I didn't use the item much until April/May this year, after a few weeks of continuous use the base of the handle bar by the foot pegs broke at the weld. I phoned and explained they sent me a return label to send back and reissued a replacement. Within a few weeks of using the replacement the same happened again. The metal is too flimsy and the weld isn't strong enough for the pressure it's under when exercising. I have contacted them asking for a refund but no reply. I am going to report them to Trading Standards as the item is dangerous and not fit for the purpose. Please do not purchase this item.
July 27, 2020
Unprompted review
Reply from Bestdirect
Hi Jenny! We would like to extend our most sincere apologies regarding the issue with the Ab Booster fitness machine. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!
Good - use it twice a day
Ordered the Ab Booster Plus nearly 2 weeks ago, it came within 3 days or ordering. It came in 6-7 pieces and did not have instructions for assembly, however I worked it out from the picture. I've been using it twice a day and I can really feel it working - hopefully I will have great results. It does have a bit of a squeak from time to time and it could be of stronger material, but it feels secure and worth the £120.
July 21, 2020
Unprompted review
Reply from Bestdirect
Hi Christina
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Quick delivery
Quick delivery and the mrs loves it. Folds away when not in use which is ideal.
One question, how the hell do you stop it Squeaking??
July 18, 2020
Unprompted review
Reply from Bestdirect
Hi Kev
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
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