Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... See more
Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... See more
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... See more
Company replied
Company details
Written by the company
Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back
Contact info
4607 Lakeview Canyon Road, #252, 91361, Westlake Village, United States
- (805) 203-6854
- hello@bestfriendswellness.com
- bestfriendswellness.com
3.6
Average
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great!
I have found that this product has been beneficial to my dog. She was having really bad allergies. Shaking her ears, discharge from her nose and licking her paws. It has been a god send in helping her to not be so miserable. I highly recommend.
June 11, 2022
Reply from Best Friend's Essentials
Thank you for taking the time to write this wonderful review! It means the world to our hard working team.
I am thrilled to hear that Boost Bites helped with your dog’s allergies.
All the best,
Jeff Rappaport
Founder
Customer service knowledgeable and helpful
Arrived so quickly. Newman is picky but took Boost right away. Has stomach issues but customer service answered my concerns and he’s doing great. Happy to have found them.
June 7, 2022
Reply from Best Friend's Essentials
Hi Susan, thanks for the wonderdful review!
Glad to hear that Newman enjoys the product. Please keep us posted with his progress!
Worth the wait!
It took a couple of weeks to start seeing results, but it was well worth the wait!! They’ve really improved our dog’s dry skin and he’s itching so much less! These bites are a game changer!!
June 7, 2022
Reply from Best Friend's Essentials
Hi Lindsay, thank you for the wonderful review! Glad we were able to help
Great service
I can't believe how easy it was to order and how quickly the product arrived. I ordered on a Thursday night and it arrived on Saturday. I had some questions and was able to get straight answers from their customer service department. I gave Ziggy his first dose today and he loved it!
June 5, 2022
Reply from Best Friend's Essentials
Hi Jerry, thank you for the wonderful review! I am thrilled to hear that Ziggy loved the product.
Please do not hesitate to reach out of there is ever anything we can do to help
Unresponsive customer service
I sent an email to cancel the 2nd order shortly after realizing that it was a duplicate after trying to call and not getting an answer. Now I have an email stating that both orders have been sent. Very poor customer service. Will not order again.
June 4, 2022
Reply from Best Friend's Essentials
Hello Judith, I am sorry you had a negative experience trying to reach us.
I just looked up your account and see only have one order, order ID 33EFAA1758
Also, I do not see any emails or phone calls from you in the system.
I cancelled your subscription to make sure there are no further issues.
We are a family business and strive to provide excellent customer service. We try to make it easy for customers to reach us for any reason. I am sorry we let you down.
Additionally, I have processed a refund for your order.
Should you have a change of heart and decide to give us another shot, I created a 50% coupon for you for any additional orders. You can use the code
JLC411550 at checkout for 50% off any future order.
Thank you for giving a shot, we will use this feedback to try to do better.
I hope your pup enjoys the products and feels better soon.
All the best,
Jeff
Founder, Best Friend's Essentials
Boost Bites are helping with my dog's itch skin
I ordered two jars of Boost Bites for my dog. I was told by my Vet that Shaynie may have a food allergy. She has been itchy since I adopted her. My Vet. told me that the most common protein that dogs are allergic to, is chicken. Shaynie is now on a salmon and oatmeal diet and she gets one Boost Bite daily. She loves it and she thinks it's a treat. I like that it's trout flavored and has no chicken. Shaynie is scratching less, so I'm happy about that.
June 2, 2022
Reply from Best Friend's Essentials
Hi Rosie, thank you very much for the wonderful review. I am thrilled to hear she Shaynie loves the product and that it is helping with her scratching. Stories like this make all of the hard work seem easy :)
All the best,
Jeff Rappaport
Founder, Best Friend's Essentials
Reply from Best Friend's Essentials
Hi Mr. Riley, I see you placed an order on 5/25 at 10:48pm and it was delivered on 5/28 at 3:46pm
A fulfillment confirmation email with your tracking number was sent on 5/26 https://share.getcloudapp.com/xQuwZ1NY
If you have not received your order please call us at 800-236-5849 or email us at hello@bestfriendsessentials.com and we will take care of it!
Thank you for your business.
I was overcharged on the order and…
I was overcharged on the order and Customer Service never responded.
June 1, 2022
Reply from Best Friend's Essentials
Hi Ms. Stich, I am very sorry for the delay in our response. I do not believe we overcharged you but have processed a refund for the amount you requested. We never want to disappoint a customer and sincerely appreciate your business.
I hope Boost Bites help your pup and that we can earn your ongoing business!
All the best,
Jeff Rappaport
Founder, Best Friend's Essentials
Summertime allergies
Seems to help my dog's scratching from summertime allergies. My dog weiighs 50#. It takes 2 chews, however, to have any effect.
May 27, 2022
Reply from Best Friend's Essentials
Hi Carla, so great to hear that Boost Bites is helping. Thanks for letting us know.
We encourage customers to start with a double dose for the first 30 days to build up the probiotics in their system. Since your dog weighs 50 lbs, after 30 days or so you should be able to reduce the dosage to 1 chew per day.
Please keep us posted on your dog's progress!
All the best,
Jeff Rappaport
Founder, Best Friend's Essentials
Phone: 800-236-5849
Email: hello@bestfriendsessentials.com
My dogs do not like.
My dogs do not like these chews. I have to dip them in gravy for them to take them.
May 20, 2022
Reply from Best Friend's Essentials
Hi Tari, I am sorry to hear your dogs do not like the product. We worked hard to create a formula that most dogs like, but on rare occasions some dogs just don't.
Have you tried breaking the chews up and mixing them in with their food?
We have plans to release more flavors in the future and will keep in touch when that happens.
Thanks for trying Boost Bites, and please feel free to reach out to us if there's anything we can do to help.
All the best,
Jeff Rappaport
Founder, Best Friend's Essentials
Phone: 800-236-5849
Email: hello@bestfriendsessentials.com
Ordering and delivery were great
Ordering and delivery were great. The item was delivered earlier than expected! Oliver will be starting on this tomorrow. Thank you.
May 16, 2022
Reply from Best Friend's Essentials
Thank you for the kind review! I hope Boost Bites give Oliver some relief. Please keep us posted and feel free to contact us if there's ever anything we can do to help!
hello@bestfriendswellness.com
I purchased this for my dogs itching!
I purchased this because your ad said it would help my dog with allergies. Been taking for 1 month. Have not seen a difference!
Debra Lloyd
April 27, 2022
Reply from Best Friend's Essentials
Hi Ms. Lloyd, I am sorry to hear you have not seen the results you were hoping for yet.
Depending on the dog's size and condition, it can take up to 6 weeks to notice results.
They’ve helped thousands of dogs but it depends on if the dogs underlining condition is due to nutrition.
When the chews do not work there is a good chance that the dog could be exposed to an allergen in their home or yard. This could be present in a household detergent or their food.
For best results, give these to your dog consistently. You could double up the dosage for a month to see if that helps.
If you have tried all of these things, and it is just not a good fit, please feel free to reach out to our CS department and we will make it right
Best,
Jeff
Founder
We love boost bites!
February 26, 2022
Reply from Best Friend's Essentials
Hi Abby, thank you for your review! It is always a pleasure to hear from our happy customers.
Jeff, Founder
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.