Elsa contacted and asked me to post this review so that their payment department can assist me with the refund of a membership I was tricked into signing up for. Also when I tried to contact them via... See more
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BE AWARE OF SCAMMERS This company is misusing leading beauty brands in their Facebook ads to attract more customers. In my case they used well known brand Douglas.nl (I made report to them as wel... See more
I'm so glad with the products that I received from Bestmakeup club, I can recommend others to buy here. Their service is the best.
I am a retired pensioner and entered the site accidentally. Emily and customer service have dealt with my error in an efficient and exemplary manner. Thank you
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Awesome service!!!
Sport team,exselent
5 five star love it
She come back to me and solve the…
She come back to me and solve the problem
Yes my problam is resolved thankuu
Yes my problam is resolved thank you so much
I am a retired pensioner and entered…
I am a retired pensioner and entered the site accidentally.
Emily and customer service have dealt with my error in an efficient and exemplary manner.
Thank you
I was satisfied with the assistance…
I was satisfied with the assistance from Zoe
I was told that I've won a hamper and I…
I was told that I've won a hamper and I have to pay certain amount I did buy they were still asking for more money
Good customer support
I had great feedback and assistance…
I had great feedback and assistance from the Escalation Team and I was very satisfied with their service
Thank you Escalation Team
I'm so glad with the products that I received from Bestmakeup club, I can recommend others to buy here. Their service is the best.
Feedback
Hi Claire,
Thanks for reaching out. Appreciate the assistance.
Regards,
Aileen
Experience was good
Experience was good, agent was professional and query was resolved immediately.
This company has polite employees and…
This company has polite employees and they offer a great service. I spoke to Eugene, Eugene was very calm, polite and understanding thank you.
Fast and efficient
Fast and efficient. Issue sorted out immediately.
Great service
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