Bestpartstore - Great Britain Reviews 

Absolute rubbish. Wouldn't go anywhere near them. Cost me £150 to buy the correct parts off Mick's Garage as this lot sent me headlights for a left hand drive car when it was clear that I live in the UK. They give you a load of baloney about "warranty claims" and ask you to wait for up to six weeks while they "investigate" your claim. Honest people would just ask you to send the parts back and either refund of replace. They do not. Enough said.......

Recently attended the Monte Carlo themed christmas party at event city in manchester. Was an absolutely stunning event; from the decor to the entertainment, the food and the music. Luxerious and so much fun.

Very prompt reply to enquiries good service very happy with prices.

Their Customer Services is knowledgeable inorder to validate parts ordered prior to placing an order plus their delivery is reliable and ontime

always a good service at realistic prices

Super Company to deal with! My order was delivered ultra fast by courier, the driver friendly and courteous, and the item well packaged. The quality was incredible for the price, and I could have paid three times what I did on other sites! Well done Bestpartstore, will use again if needed.

Summary - never use this company,

Ordered a centre brake light for my car, fitted it and discovered that one of the LED's wasn't working. Contacted them straight away to ask for replacement.

An exchange of 38 emails later over 5 weeks, plus filling in the most intrusive warranty form ever, numerous repeated requests for photos and videos, requests for for VIN number, mileage, car manufacture date (why?) and so on I'm still no further forward. I have dealt with 7 different people so far and have to repeat the same story each time. Was asked for a photo of the part mounted in the car one day, and then a photo of it dismounted two days later.....it's almost like they never read the previous emails.

I am convinced that the warranty process they make you go through is to discourage you from continuing. I am also convinced that the support people are there to practice their English language skills rather than to assist in any way.

I ordered a few suspension parts for the Volvo. I couldn't find Bilstein OEM parts in the UK So had to order from Europe.

The online process was pretty smooth.

Delivery just takes it's time. I had the parts in 7 days and all arrived as expected, well packed and exactly what I ordered.

So pleased I've gone back to order some brake parts. Strangely enough the identical pair of Bosch rear disks is nearly half the price of UK sellers, and that's with trade discount.

Buyer beware this company appears to be uk based.
After 3 days I had no confirmation of dispatch so I emailed my concern. I require the parts fast! Paying a quite high delivery charge I expected a swift dispatch and delivery.
*hours later I got an email stating the delivery has been dispatched and to expect the delivery by the middle of next week.
Thats 10 days from ordering!
I have no choice but to buy the same parts from a uk next day service.

My experience was really bad. I ordered brake pads and discs for my Audi Q7-2015. My order was from "Brembo" brand products and their sales persons pushed me to buy other products offering 3 years warranty. The quality of products were so poor that as follows
1. One of the front brake disc was not fitting properly.
2. Front brake pads were not suitable for my car. Car chasis number was sent to the company to confirm prior to payment.
3. Rear brake pads are so noisy.
Last month, I sent all information to them claim for warranty and compensation. They always gave silly reasons and turned down my request.

Useless parts , 2 boot stays for a BMW E46 2002 that snapped on the mounts within 3 openings of the boot, these are clearly not up for the job. sent photos through , and now the company want photos of the boxes, the OEM part close ups and whatever else . also this company is not in the UK despite having a .co.uk address. will be claiming back on my credit card.

Helpful feedback, quick delivery, no complaints. Just need to install the door lock now...

I agree with all the good reviews below!
amazing quality for such a good price. I am impressed. and I will use this company everytime i need a spare part! You are the best!!!

I did have an issue trying to get a refund as I didn't need the part I found out later.
Not handled well initially but once I got found the right person to speak to it was sorted efficiently. I do like companies that handle complaints, too many do not. So Thank you.

I ordered a genuine SKF cam chain kit. Paid a premium price but I wanted to make sure I got good quality parts for the car.
Unbranded after market parts arrived.
It took 6 working days to arrive also!
Now I am exchanging lots of emails including requests for photos of the box it was posted in! No idea why, just stalling tactics.
If this continues I can see myself taking legal action to claim my refund.

M Hamilton

Service and delivery excellent, customer service also good. When ordering goods ask them if there is the slightest doubt that the parts fit your model.

I am in Australia and ordered brembo front pair of rotors and pads.

It took about 2 weeks for the pads the turn up and then about about weeks for the rotor to turn up. That’s right just one rotor and not the pair that I ordered. I had to send about 30 different photos of what I received and it’s packaging before they said they would refund me the cost of the rotor.
I had paid for shipping for two rotors not one so asked them the send me the rotor and they said they would send it. Shortly after I received an email for my order and thought it was sorted but I did not receive a connote number,so after a few days so contacted them for this. They advised they were still awaiting payment for the rotor so I had another few days of explaining that I had already paid for the rotor and shipping with my initial order. Still they will only offer an account credit for the cost of the rotor and not ship
me the rotor as I had initially ordered and paid for.

I have asked for a managers email details and have not received any response. I just want what I have paid for.

It has now been over a month since I placed
my order and I still do not have a functioning car...

The service was fantastic until they had my money...

Update 08.01.18- another day has passed and I have not received any update from Alex Mendoza the last support person I was dealing with. I have now requested a refund.

Do not order anything from this company as they can not be trusted!

Update 22/01/19
Just to clarify, when the company states they have returned the money to me they returned the cost of two discs. This is not the same cost as sending me the missing rotor that I had paid for already. They just said the buy the rotor locally. So it took over one month to get some of my money back, all I wanted was what I had paid for.

Couldn’t get this part from any main dealer in Leicester so ordered it from these and perfect quick postage

Best price for a top brand wheel bearing, delivered very quickly- great service, will use again.