Bestpartstore - Great Britain Reviews 

256
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Cheap prices and wide range of products. Unfortunately big let down with their courier company. 5 working days is a reasonable time to expect a delivery. I also see that they have had several probl... See more

Company replied

Rated 5 out of 5 stars

Was concerned at first as to when my parts would arrive as the courier package tracker gave the impression my parts were in limbo. Contacted Bestpartstore and Elaine replied promptly to assure me the... See more

Company replied

Rated 5 out of 5 stars

I ordered parts for my old car through this company as the garage failed me. After reading very positive reviews I felt safe and went ahead. The parts arrived safely and I was kept informed of the del... See more

Company replied

Rated 5 out of 5 stars

Super Company to deal with! My order was delivered ultra fast by courier, the driver friendly and courteous, and the item well packaged. The quality was incredible for the price, and I could have paid... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Bestpartstore.co.uk offers a wide range of original spare parts for all car brands. If you need brakes, catalytic converter, mirrors or other spare parts you will find absolutely everything in our online car parts store. Due to a simple and comfortable search engine, finding the necessary spare part became even easier now. Apart from that, we offer a huge selection of auto parts for almost all automotive brands. If you drive have a Mercedes-Benz, VW, Audi, BMW, Opel, Toyota, Mazda, Citroën, Peugeot, Renault, Honda or a rare brand, we can assure you that you will always find the required spare part in our online shop.


Contact info

4.1

Great

TrustScore 4 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(256)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm very disappointed from services.

April 16, 2020
Unprompted review
Bestpartstore - Great Britain logo

Reply from Bestpartstore - Great Britain

Dear Customer,
Thank you for your feedback.
We are quite surprised with such review, since you haven't informed us about any issues earlier.
Please contact us via trust@bestpartstore.co.uk, and we will reply all your questions.

Best regards,
Bestpartstore team

Rated 1 out of 5 stars

Order a new shock absorber for my 2009…

Order a new shock absorber for my 2009 Civic Type R. When going to fit the new shock the holes for attaching to the hub were to small. Had to dremel them to the correct diameter.

April 6, 2020
Unprompted review
Bestpartstore - Great Britain logo

Reply from Bestpartstore - Great Britain

Dear Customer,
Thank you for your feedback.
We would like to apologize for any inconvenience caused.
We were quite surprised with such bad review, since you haven't contacted us or informed us about any issues.
If the part didn't fit, you could return it and get a refund. Unfortunately, we couldn't know that something went wrong.
Please provide us with more details about the issue on our email address trust@bestpartstore.co.uk to enable us to help you.

Best regards,
Bestpartstore Team

Rated 1 out of 5 stars

I havent receved my order yet.

March 27, 2020
Unprompted review
Bestpartstore - Great Britain logo

Reply from Bestpartstore - Great Britain

Dear Customer,
Thank you for your feedback.
We are quite surprised with your review.
According to the tracking information the parcel has been delivered to you on 06.03.2020.
The information is available by tracking number on courier's website. We have tried to contact you and look forward to receiving your reply to clarify the situations. Please, contact us via trust@bestpartstore.co.uk to enable us to help you.
Kind regards,
Bestpartstore team

Rated 5 out of 5 stars

The part I ordered was correct and…

The part I ordered was correct and delivered promptly will use again should the need arise. Also I noted the part came from Germany so much for not trading with the EU anymore. Lol

March 23, 2020
Unprompted review
Rated 2 out of 5 stars

Wrong part sent despite double checking…

Wrong part sent despite double checking and then they wanted me to pay the return postage for their mistake. Not impressed!

February 6, 2020
Unprompted review
Bestpartstore - Great Britain logo

Reply from Bestpartstore - Great Britain

Dear customer,
Thank you for your feedback.
We are sad to know that you were not satisfied with service received.
We supplied you exactly with spare part, that you ordered. After you contacted us to return it, we agreed to refund you and we were waiting for the part from you. Unfortunately, you haven't returned it.
If you have any questions, feel free to contact us via trust@bestpartstore.co.uk. We will be glad to reply all your questions to make your purchases satisfactory in future.

Best regards,
Bestpartstore team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look