Bestpartstore - Great Britain Reviews 

This company are scam artists. I bought a master brake cylinder from them which clearly by visual inspection was the wrong part so I packaged it up and sent it back.

I then received an email saying that I had damaged the part and therefore would not receive any refund. The part cost me £53.56 plus postage.

I said I was shocked that this could have happened and asked for photographic evidence. I have since emailed 5 times and had no response.

When I rang them I was told they would send through photos but never did. Its depressing and frightening how people can be this dishonest and continue to operate as a business.

I am resigned to the fact I won't receive any refund but all I can do is warn others not to use this company, they are frauds.

Was concerned at first as to when my parts would arrive as the courier package tracker gave the impression my parts were in limbo. Contacted Bestpartstore and Elaine replied promptly to assure me the parts were on their way. Next day received a message from Parcelforce stating delivery date and the day after a narrowed down time. Parts arrived well on time and properly packaged. Measured the components the next day and parts are correct. I am impressed with the prices for good quality parts and service so will soon order more components from this store.

I received a possibly faulty parking sensor, 3 weeks of trying to sort it, swapping sensors, clearing fault codes, now I have to faff about taking it off to send them a photograph and fill in a warranty claim form so they can hopefully claim back from the manufacturer if the part is faulty. Part sent was a different model to that one off the VIN number I sent them, the part should be compatible with my vehicle, which it was, just didn't work. Have been helpful trying to sort the problem so far.

Part had not arrived after 3 weeks. Courier had returned to sender without it entering the UK. Refund received.

My order number was 44926328. This company has flagged this negative review as fake despite them verifying my transaction. This company is probably censoring the majority of it's negative reviews.

Part takes 2 to 3 weeks even after paying nearly £15 in delivery fees and also the site says it’s a uk site it’s not he parts Come from Germany so very deceiving avoid if u can go main dealer or your local parts supplier if you can

Shocking company to deal with. Firstly it is not made clear this is not a UK company, they are based in Germany. I ordered a door light for a Tiguan on 21st February 21, which on the web site stated it was the correct item. Package with light arrived on the 3rd March, it was immediately apparent it would not fit, and as such I did not even try just put straight back into the box. I requested a refund/return the same day approximately 5 minutes after looking at the light, did not receive any response so I sent a further email which I received a reply on the 9th March. The return request was refused apparently due to terms and conditions, which I have read which do not state that I cannot return an item which I have not used or made any attempt to fit. I did state in my return request that the item was not in anyway fitted. As I have stated, looking at the item it was clear it was not the correct item. This company is hiding behind poor T&Cs, there is no reason why I should have not received a refund. Have since purchased the correct light from VW, which I should have done in the first place, and it was cheaper, a lesson learned for me here.
My advice if your thinking of purchasing from this company think again and purchase from a UK based company. Shocking customer service, who do not reply to emails. Avoid
Update 15.03.2021
After a number of emails and as a result of this review my return has been finally authorised, which I am thankful. However the store have contacted Trustpilot and want this review removed, which I don’t understand. Customers should be able to read other people’s experience, it is just a shame that you have leave a truthful review before you get a company response. The door light which I never mounted or even took to my car, is now on its way back to the company in Germany for a refund. I will update the review once a refund is received.

Order parts. Awaited delivery, on the courier tracking number item after a week said couldn't read the label. Phoned customer service which tried to blame brexit. Explained the notification told to wait a week. Update on courier site says manually sorted. Still no delivery spoke again to customer service who once again said its brexit. Told to wait a week as they will be delivered . Still nothing phoned again. Yep brexit. Explain the situation, then got told they have an update the parts will be with me next week. Then 2 days later get an email saying your reclamation. Request has been received and will take up-to 2 -12 weeks to process. Phone customer service and asked what this meant. The parts are lost and under Investigation, asked for a full refund as I haven't received them after nearly 4 weeks. Sorry we can't refund until the courier comes back to us. Worst customer service ever lies after lies then will not refund your money.

Very fast shiping, all goods which I was order is high quality and resonable price.

Terrible company. 4 weeks and still no parts for my bike. Do you expect people to keep their bikes off the road for this long!. They take days to answer emails. First excuse was the delivery company. Now its all to do with Brexit!!

And they are NOT a UK company. they are based in Germany, so in my mind a deliberate trick to try and get you to order from them. If I had known they were not UK based I would have used someone else.

Update I received this via email

Thank you for your email.

We kindly ask you to close PayPal conflict in order to procces your case.
As soon as you will close it we will refund the amount.

We inform you that the delay is due to the fact that we were forced to suspend shipments to the UK due to recent political events and the lock-down.

If you need any other spare parts or have any questions, feel free to contact us and we will be glad to help you.

Wish they had told me that 3 weeks ago !!

Good price,delivered on time,bulbs as advertised

Cheap prices and wide range of products. Unfortunately big let down with their courier company. 5 working days is a reasonable time to expect a delivery. I also see that they have had several problems with their courier company and they still stick with them

TO Your Reply
Does covid also stop you from answering your emails in a timely fashion. I have yet to receive a proper reply regarding cancellation of my order

I can not fault Bestpart for the parts and prices.. but the company they use to deliver there goods let them down.. i was waiting 5 weeks for parts not the way to run things.. would i buy again ... yes.. but only if delivery is sorted.

Came as promised, prompt service ,Many thanks Chris

Done a lot of purchasing with them based on a good price, good service and fast shipping

Very good selection of part's for my vehicle with fast delivery, all in all a great service which I would definitely use again

Further to my review of the 27th July, titled "Shocking Service", the good news is that Bestpartstore actually responded to my critical review and apparently my complaint has been transferred to the Quality Control Department. The bad news is that I have still heard nothing from them. They suggest that I contact them via their email address which I have tried with absolutely no response. After many years of purchasing car parts on line this is the first time that I have been so badly let down, and without them even having the decency or honour to respond.
Can anybody tell me what you do, when a company takes your money, does not deliver your goods and refuses to communicate with you. Order no 32867030 At long last I have received a refund from Bestpartstore on 07/8/20, It is a shame that it took so long to sort out.