Bestway - Customer Service Hungary Reviews 

Since day 1 I had issues with my jacuzzi. For Bestway support it took 1 month to realize the issue is real. I had to make various videos of the pump, environment, mobile app etc for diagnostics because they couldn't tell remotely. I spent hours debugging. Another 3 weeks to get me a new pump. I don't recommend any Bestway product or the support.

Customer service team was really quick and professional. Delivery was bit slow and under communicated.

It’s terrible! Words cannot describe what an incompetent bunch they are! It takes three months just to replace a defective pool! I’m selling the whole thing off because I don’t want anything more to do with Bestway. Buying this was the worst decision of my life! It takes a week to get a reply to an email, and you have to ask the same thing five times just to get an answer.

The call center lady solved my issue very fast

The solution is great, but the timing. The reason is that the season is over; I bought this product way before. I can't really use it now. Next year maybe.

Quick and helpful, problem solved.

Excellent service!

The water pump broke down a week after I bought it. Then came more than a month of back-and-forth emails. It was very difficult to get answers to my questions. Then they promised over the phone that they would ship the new one on Friday—it was in the end of July now on the 23rd of August, I still haven’t received the new pump. I expected a bit more professionalism from Bestway, especially since the product broke so quickly.

Poor customer service. They completely ignored the details of my problem and just replied with automated template messages. When I complained about this and suggested the likely cause of the leak, they didn't even reply to my concern—they just immediately sent a replacement product. I hope the new one works, because my actual questions remain completely unanswered.

Semmivel nem voltam elégedett. A termék silány, a hibás termék cseréje egy hónapig tartott, az ügyfélszgálat csak dísznek van. Senkinek nem ajánlom, hogy köze legyen a Bestway-hez.
I wasn't satisfied with anything. The product is a piece of sh*t, replacing of the faulty product took a month, the customer support is only for decoration. I don't recommend it to anyone to have anything to do with Bestway.

read it story: HU2026B00018508

A major, reputable company does NOT behave this way towards the customer.
I will NEVER buy from them again.

Customer service is excellent, they helped a lot.

Everything went smooth. I managed it via the website and after with some emails but it was quite fast and without problems.

I got the right information

The communaction started a little bit slow, but at the end they were fast and efficient.

My problem was resolved very slowly and a did”t get the same part.

The service was extremely slow. I wrote about the failure of the pool vacuum on June 29th and received the replacement on July 31st. In the meantime, it was 40 degrees here, so I had to buy another pool vacuum. They did not give me any information about the replacement, although I would like to know what the warranty situation is now. What happens if this device also fails?
Unfortunately, I cannot give a better rating than one star because of this.

Helpful client service, minimal paperwork, fast solution.

Fast answer, helpfull.