bestworkwear.co.uk Reviews 

Ordered an item on the 9th with it stating on their website 2 day delivery. The item hasn’t been delivered and I’ve had no communication from the company. I have tried to contact numerous times but have not received any response. Now going through PayPal to get a refund.

Carla was super professional and helpful. Rushed my order through for me because it was urgent. Order was with me in two working days. Excellent service.

Horrible experience! At first everything was going smoothly till I made a payment! Then hardly any emails responded to, empty promises, lies and stretching the timeframe for a refund that I am still waiting for! The lady that dealt with my query (Olivia) was very sharp with her responses at first, sent me quite a few emails with a quote and files for me to accept which I did and also made an instant payment followed with an email asking for a confirmation and that was it (like throwing a stone into the water)… I then decided to call using the number provided by Olivia in one of her emails. Someone promised me that it’s going to be a next day delivery and that my 9 pieces of long sleeve t-shirts are scheduled for printing the same day around 3pm and if that takes place it would be send out to me the same day. Unfortunately nothing has happened whatsoever! No delivery, no apologies, no tracking number, email nor text. In the meantime I kept emailing Ms Olivia to get any info and finally found out that not only my goods hasn’t been shipped or ready but there is completely different timeframe all of a sudden (two weeks)! I promised to my work colleagues that I’ll deliver by the end of the week! More to it? Ms Olivia had nerves to tell me that no phone calls were made from my end! That she was the only one dealing with my query, that she never said anything about next day delivery, that she never sent me any number to call and instead looking through our conversations decided to brush me off by repeating the same sentence to show her proof even though at this stage was irrelevant as we both agreed to cancel my order! Ms Olivia started going around the bushes Telling me that apparently after I accepted her design and paid for it I suppose to accept it again lol which makes no sense especially that if it was a truth I should know it from the start, rather than wait for my money and then feed me with nonsense plus wait two days after confirming that the payment has gone through with a reference number and my extra email with my concerns then change the tune…
The whole point of her doing it was to stretch the time throughout the day to delay my refund! I have sent her screenshots proving my three minutes call at 1st of May 2024 and screenshot of her own email with a telephone number provided, and then she disappeared again with no response, no refund - so unprofessional! Today it’s the first day of Bank holiday so no refund till Tuesday at least! Frozen quite good sum of money which I’m waiting for to place my order elsewhere again! Waste of time! Very dissatisfied and disappointed, never again!

Be careful as they’re removing a genuine reviews! Posting it AGAIN!!!

Reliable company, kept me informed about despatch and delivery. Bought 2 pairs of Carhartt pants, excellent quality, and service.

We ordered football scarves for our film crew wrap present and absolutely love them! Thanks :)

Excellent communication, updates, delivery was very quick and the quality was amazing.. will definitely use again

I ordered a hoodie over a weekend and it was delivered 2 days later. Brilliant service.

We went to Best Workwear has the guy who usually does our uniforms had not availability.

The whole service started out brilliantly. They were responsive to emails and everything run smoothly to begin with.

The new uniforms arrived and there were some problems. Some of the lettering was misshapen and the press marks were visible on some of the items too.

Send an email immediately detailing the problems and including photos. We didn't receive the response. We continued to use the uniform and over the few short months that we had it the lettering began to fade and also split along vinyl.

We contacted them again and we're asked to send evidence by way of a sample of their clothing and our pre-existing uniform. From here in the service wasn't great and getting them to respond was tricky.

Overall, I was becoming very displeased with how things were going and saw fit to escalate the problem just someone senior within the organization. Hereafter things moved very quickly and yesterday we received a full replacement batch of the uniforms using and entirely different print method.

In general, had the bit in between the complaint and the resolution moved a lot quicker I would have written a five-star review. For me, it's not about companies being perfect first time as that's not realistic. It's about how companies react to customer issues. Had they been a bit more reactive to resolve the problem. It would have been fine.

Overall I probably would recommend this company. I think it's also worth noting that I am shortly about to place a new order with them.

Really helpful, responsive and competitively priced. Carla dealt with my slightly bespoke enquiry - it wasn't something I was able to order through the website directly due to the nature of the order, but she picked up my enquiry through email and her response time was fantastic. Super accommodating and helpful, and fantastically priced. Ordered, paid and delivered my personalised order within 3 weeks (before my deadline). Products came out great, exactly as described and wouldn't hesitate to recommend Carla and Best Work Wear to anyone needing any sports or work wear.

I ordered 48 personalised golf polo tops for a team golf event, along with some personalised golf towels.

Thank you very much, Carla, you're a credit to your company.

This is the third time I have bought customised embroidered Polo shirts, & a Fleece for my business. I have always thought very good quality products, & value for the money. Time to produce & arrive, very reasonable. Good quality embroidery. All in all, very happy, will go back again when I need to, & will spread the word to others. Thankyou very much, Phil.

I placed a order but wasn’t going to be here on time so cancelled it took a few days for them to get back to me so I’ll see how long it takes for refund

As of this morning - 25/03/24- I am feeling VERY alarmed by this company; since I ordered and paid them over 200 quid on the 14th, I have heard nothing.
Neither of their phone numbers are ringing ( at after 9.00 a.m. this morning..
I shall try again before I go to work, and email, but I am starting to worry ( which, consequently - and perhaps unfairly- makes me also worry about the veracity of some of the recent good reviews)..
We shall see

Ordered a waterproof coat, which on their website said it was in stock. It wasn't. They took the money but won't deliver the coat. I've phoned them and all they say is next week. Then next week they say next week. Poor service and no apologies either.
If it's not in stock what they should say is here is your money back.

Was very surprised indeed to see a number of negative reviews when I came to write this review of my own. But I notice that the negative reviews are nearly all very old, so I guess things have improved vastly in the last couple of years. I can only say that now they fully deserve their 'excellent' status. I found exactly the pair of trousers I wanted (same as a pair I have virtually lived in for the last few years.). No size info was available on the website, so I sent a message. Olivia came back almost immediately and told me they were discontinued, but they had just 2 pairs left in the warehouse. One pair was my size. I couldn't phone the premium number (why do companies use premium numbers that some phones can't use?), but Olivia phoned me back immediately when I explained. I paid over the phone in the afternoon, and the trousers arrived super fast the very next morning. Amazing. And they're perfect. Can't fault the customer service or the product.

Great company to deal with and great communication from start to finish. Olivia couldn't have been more helpful. And the finished products were high quality. We will definitely be back for more!

Ordered a jacket that turned out to be too big.

Not a problem, returned and replaced without question.

Highly recommended.

Great from start to finish - the entire process from submitting a query via the website, to making changes, updating the quote, and then finally receiving delivery of the finished item, was absolutely perfect.

Really responsive and clear in terms of communication (kudos to OIivia on the team for 1st class customer service), and each step was easy.

The finished product is exactly what I was hoping for, and the quality of the embroidery should mean these stand the test of time.

Also worth mentioning that pricing-wise, they were much more competitive than other companies for the EXACT SAME product and service, which made the decision a no-brainer!

Best clothing company for work!! Very fast delivery even for custom work. Thank you

Haven’t received order yet, but dealt with customer services whom explained my item was coming in direct from italy. Extremely helpful and very professional. will update when i receive product but so far so good

I have been using bestworkwear for several years. Their service is excellent. They supply me with a variety of logo wear for yoga (vests, t shirts, tops, hoodies, gymsacs, most recently beanie hats) Communications are always swift and questions answered easily. The quality of the clothing is far superior to anything else I’ve found and amazing value. I’ve recently added the beanie hat to my logo collection with an embroidered logo.. it’s brilliant!