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Rated 1 out of 5 stars

I have been a customer for a long time now but my patients is running out. The last 5 free games i have won i have ended up with less money in my account that started with. Tonight i was down to my... See more

Rated 1 out of 5 stars

genuienly awful experience. They make you ask the help line so you can close an account, and if you have any cash in your account they make you wait even longer; its genuinely unbelievable!! they dont... See more

Rated 3 out of 5 stars

Been with these for a few years good app but lousy for rewarding customers with offers for bets. Had no offers for a long time yes have free game to win spins but that is laughable. If want to keep... See more

Rated 1 out of 5 stars

Extremely dodgy practice - I had to chase repeatedly for almost a month to get the 'joining offer', only to find that the joining offer was deceptive. Though you get £x of free bets - if you win with... See more

Company details

  1. Online Casino or Bookmaker
  2. also in
  3. Betting Agency
  4. Casino
  5. Gambling House
  6. Gambling Service
  7. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

717 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(717)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just won once than they 5 x more off it…

Just won once than they 5 x more off it !
No bonuses free spins nothing
In the one occasion I got communication to deposit money on they bets football 100% won 2000 £ I did and no just one loose it all haven’t won a penny!!!!!!

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

They take from your account when inactive

This is all you need to know about this company: “After 365 days of inactivity your account balance will be subject to an ongoing administration fee of £2 (or currency equivalent). The first administration fee will be deducted 35 days from now and every 28 days thereafter until your balance reaches zero. No further charges will then be applied”.
How morally corrupt.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I am not a bot

I am not a bot, this is 1000% a honest review i cannot fault this gaming app i have been up on it and always been a hour or less withdraw straight to my bank, also i had a slight mishap i used my rev account they do not work with them i used my bank of Scotland since the live chat sorted it out and withdrew my winnings straight to my bank of Scotland i use the slots and the wins are great obviously not all the time, but when i do win its really good i dont understand all the bad reviews! Im from scotland and i am happy with this site?

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Ruined my life

I told them in 2022 I am a gambling addict with brain damage and should not gamble anymore. They replied with a template And allowed me to continue betting for 4 more years until I said the same thing again which finally got them to flag my account and stop me betting.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Stars stars to One star

I would of given 5 stars a few months ago. But since then have felt like i was no longer wanted as a customor.
They even made me change my password daily now they need a Mobile phone number so i can verify my account.
I do not own a mobile phone nor will i ever own one. So was told: I completely understand how frustrating this may be, however we do require for accounts to have a verified phone number as a part of Account Verification.: I have a PHONE NUMBER (landline) So over 30 years with them gone. They never even mentioned the £200 of bets i have with them and how to withdraw funds if needed.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

The virtual sports are flagrantly rigged

I was trying the virtual sports , where I selected soccer World Cup, and four consecutive games ended 0-0 . This either reflects that these games are running without logic or someone is just rigging them behind the scenes to profit. These virtual games aren't under surveillance from gambling commission so avoid them like cancer

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE of COWBOYS

BEWARE !!
These cowboys refuse to allow you to delete your debit card details , even when closing the account ..
when you complain they quote GRDP and their own T’s and C’s and say they can keep your details for minimum FIVE YEARS , more if THEY want to ..
Their customer care (or total lack of) is appalling , they don’t care that you have concerns regarding your debit card details potential exposure to compromise..
I won’t be re-opening the account and advise others not to use them

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Yes I tried to up my stake’s from £10…

Yes I tried to up my stake’s from £10 to 20 that was on the 7th of April
for wanting to spend more of my own money I got banned for 7 days
till the 14 April
I tried to complain 1st to a robot
then to somebody who really didn’t care less
why you can’t speak to somebody direct is baffling
anyway I tried to put a bet on 2 days later 16 April told I can’t till 21st
I’ve been a customer for 15 years
I can see now why you only
scored 1
and you want to be reading this
Denise Coates
It is your company

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Gave me £30.00 in free bets but…

Gave me £30.00 in free bets but couldn't use them , I complained through a very awkward chat line and then froze my account.
They should have a phone line, could of been sorted in minutes, gave up spending too much time getting no answers.
I have deleted everything off my phone and will have no more to do with them.

0 out of 10.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Im just a casual user normally bet a…

Im just a casual user normally bet a few times a year on things like Grand National. Went to use my account but they'd admin fee'd my account down to zero and then closed it.
Customer services just said they'd made the decision to close the account and that was it.
Overall, poor experience. Avoid if I were you or make sure you withdraw your funds after each bet

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

feel completely misled by bet365

I feel completely misled by bet365. I placed the required £20 bet because of their advertised £10 free bet offer, but the free bet was never credited. In my opinion, this is false marketing and feels like scamming customers into placing bets under misleading promotions.

A company of this size should not advertise offers that it does not honour properly. This kind of behaviour destroys trust and leaves customers feeling cheated. Extremely disappointing experience, and I would not recommend bet365 based on the way this was handled.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer care system I have come…

Worst customer care system I have come across. Trying to withdraw my funds, but bet365 have blocked access. Tried contacting them and was told the money was on its way, followed by “can i help you with anything else”. I started replying immediately then straight away the service representative “Max W” had ended the chat with no option to complain, review or ask any other questions. Still no money arrived in my account or explanation why I can’t access my funds.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Casino games are just theft

Casino games are just theft. Not regulated RTP allows these corrupt companies basically steal.
These betting sites need to be taxed in to the ground.
Disgusting practices from despicable people.

March 14, 2026
Unprompted review

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