Betano UK  Reviews 

I make a deposit and lose at the casino. I'm making a deposit again. I win a small amount and the Restriction is applied. I provide the documents. After 12 hours, I request all the bank documents that exist, confirmation of the address, a photo with a bank card and much more. This is bullying. I don't want to waste a few days of my life to get my money back.

Joined Betano today deposited £20 ,played £10 on slots won nothing.
Did a £10 football accumulator and won £110.
Went back on slots and played gold cash free spins, played 20p 40p 80p and then played £1 on the same game, i averaged about 500 to 600 plays and not one bonus was given, this needs to be addressed, how can no bonus come into play and whats the point of having a bonus on the games, the £110 they took in no time. Makes my blood boil, how can you not get a bonus,I feel ripped off by these.im not a sore loser but when you get no bonus off that many spins you know these are having your pants down.
That's another site I will close.

Shit and rubbish site....no deserve 1 star....but is not option fot 0.....steal you money just this....all rewiew what is with 5 stars is from them...is not a real player

i just hade bonus and money in my account and they closed and now i was texting the live chat and the sed they not can help me out i had there £4.520 i was playing £2 bet i got bonus on gold cash free spin and and i got big win and the just close me acount thanks for scaming i want my money back thanks

Don't believe the good reviews on this site they are wrong i won £600 lastnight at £1 a spin on the same game so I then played another game at £1 a spin and all 600 spins were dead i didn't win a thing and lost all the money this is disgusting that's not fair gaming people stay away you will lose your money

Winner, Winner!
I signed up to this site last night, and did the £5 welcome offer for the free spins and £20 slot bonus.
With the bonus I ended up winning £18! Now with the 10x wagering requirement that means I have to wager £-80 to get the £18 bonus… using the bonus funds I was soon up to £30, and had wagered round £20, then up to £45, £60 then £75
Now I started with 10p a spin and once my bonus balance started growing, I slowly increased the wager per spin. Until I was at £1 per spin. That £75 soon Dropped to £50, then £30, when I hit £25 I started back in 10p spins. I’d now wagered around £95….
That £25 soon turned into £30 and fluctuated between £25-30.
I checked what I had left to wager and I need to wager £28, I had £26.50!
I the by en had a few nice wins tgat put me up to £70! I was going to walk away with at least a £50 note from this! Then all hell broke loose! I hit 2 features on 2 spins then had a £46 win on a spin! I ended up with £145!
I withdraw it and waited for processing! This happened late this morning!
So today I’m giving them all the stars!

Okay.In the last few days I lost more than 850£ on "sugar rush".
What I got.on .
060p scutter.3.60£
On 1.20£ I got 20.6£
On 1.60£ I got 6.40£
Then nothing else...
What do you think,is it a fairplay?I think is a disgusting legal daylight robbery and you don't get anything,it's not a fairplay,it's a 100% chitting.

Now lost 200£ more again.
Didn't get anything.
Biggest win was 17£.
Got on scatter 3.20£
I send message now to national gambling helpline find out how fairness is that.It's 100% unfair.
1050£ loss and won 200£ back is 20rtp not 90something.
This company is a BIG LEGAL ROBBERY!

Updite:Lost further 1200£
Got 4 scatter on 2£ got 3£winning
Got scatter 0.6£ got 185£
That's all.
Just anyone let know how is this company work.....:)
DON'T PLAY HERE!RUBBISH

They had an offer available that I accepted, a 30% boost on a bet builder. I definitely clicked through the link, I’m very careful to do that. My bet won, but I did not get the bonus.

I opened a chat and was talking to Thomas. Although he seemed helpful, he just kept telling me that I had not accepted the offer. I know I did, as I’m careful, having been caught out before.

They wouldn’t budge, refused to look in to it further or honour their offer.

Bad customer service

SCAM! Deposited and played £10 to take advantage of the welcome offer, once money has been used no welcome offer applied to my account, contacted them and they said that due to business discretion I wouldn’t be getting one. Joke company, also told me I received an email prior to depositing saying that I was exempt from any promotion, I have never seen this email after checking every folder in my email. Avoid this company they are scammers.

I used this platform but with my last experience I won't use it anymore... Last week I withdraw £200 on Friday with google pay which is related to my bank account I contacted them several times giving me some retrieve refferal number.. I called my bank they assure me they have never send the money.. It's 1 week after the withdrawal and they keep coming with the same story.. To call my bank.. I won't use them again... Oh thank you for your offer to help but you don help me at all..1 week after you send the money someh else and you want me to ask for a letter.. Are you joking? It's your fault and you need to sort it but no worries Financial OMBUDSMAN will sort it..

This casino is scamming people don’t play anymore

So this obviously can't be real played £109 at 50p a spin got one bonus after playing through £109 it paid £1.50 surly that's not right stay well away from this site

Excluded me from all promotions without notice or justification.

DO not trust betano I have deposited and now they won't let me have my money back after saying I am excluded from the casino! But they accepted my deposit and let me play. I'm really disappointed in this casino as they are suppose to be regulated but won't let me have my deposit back as far as I'm concerned this company cannot be trusted at all, the live chat is rude and unhelpful.

Unable to use free bets after creating a new account.
9 email exchanges (online chat is a bot) so far and still no resolution.
Keep coming back with lies, ‘used the bet’ despite me sending screenshots to prove otherwise.

Save yourself the stress and try other bookmakers this outfit are charlatans.

Signed up deposited £50 within ten minutes they closed my account and kept my money and dont reply to emails

awful, worst bookie by a mile, didnt receive my free bets from the welcome offer, and when you go to the help page there is nowhere to resolve an issue regarding free bets with there chatbot and the 'contact us' via email link doesnt even work

Slots don’t play at all, you never get a free casino or cash bonus after playing years with the company. Can play 100 spins on one game and dead spin after dead spin. Not a fair company and don’t give there loyal customers anything.