Betano UK  Reviews 

354
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and efficiency of the customer service team, with many individuals being specifically mentioned for their excellent support in resolving issues. People appreciate the quick resolution of queries and the friendly demeanor of the staff, which often leads to a positive overall impression and a willingness to return. Conversely, a small portion of people felt dissatisfied with the website's functionality and product offerings, citing issues with cash-out options, bonus availability, and the perceived fairness of slot games. Some customers also noted difficulties with account restrictions, verification processes, and payment issues, occasionally leading to accounts being closed or funds being held.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific agents for their excellent... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Website

Customers consistently note ambiguous experiences with the website, with some reviewers finding it to be a... See more

Payment

People report ambiguous experiences with payment, with many customers encountering issues with deposits and... See more

Product

Users describe negative interactions with product, particularly regarding the lack of certain popular tennis... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more

Company replied

Rated 4 out of 5 stars

The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more

Company replied

Rated 4 out of 5 stars

Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more

Company replied

Rated 5 out of 5 stars

Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more

Company replied


Company details

  1. Online Sports Betting Vendor
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!


Contact info

3.4

Average

TrustScore 3.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(354)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been playing for 10 years and been…

I've been playing for 10 years and been to many places, but I've never seen a joke like this company. 700 pounds transferred, various stakes, various games that cut out unusually to prevent you from getting the bonus. Absolutely rubbish.

December 29, 2025
Unprompted review
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Reply from Betano UK

We are sorry to hear this, please contact our Live Messaging Service if there is something specific you wish to discuss Tom.

Rated 1 out of 5 stars

Signed up for the promotional offer

Signed up for the promotional offer - free bets, the account was credited but was unable to use the bets....it's a con, avoid!

December 1, 2025
Unprompted review
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Reply from Betano UK

Hello Phil, we're sorry to learn you are unable to use your bonus. You're welcome to contact us privately in order to assist you if you wish. Our e-mail address is help@betano.co.uk

Rated 1 out of 5 stars

BIG SCAM CASINO EVER !!!

BIG SCAM CASINO EVER !!!
Guys dont play here really dont play u just losse and losse if you gona play 10p-£1 pound u get free spins or wins max they give is £18 pound !!! I play £2-£5 spins i get free spins many times max they give is £78 pound 4 times in row i get free spins on £4 stake they give 0 zero 4 times i play many games same shit all game i losse around 7000 7k in 4 days scam shit dont play dont use you just losse not winning no chance win

December 17, 2025
Unprompted review
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Reply from Betano UK

Hi, we're sorry to learn of your situation. You're welcome to contact us to discuss matters further, if you wish. Our e-mail address is help@betano.co.uk

Rated 5 out of 5 stars

Actually good site although I did go on…

Actually good site although I did go on live chat today as I thought I was 2x£10 free bets down but they add on within 24hrs Leandro and Laura both was great in chat friendly took time out check through things all in all very good would recommend easy site use to fast which is good that dazn site is appalling slow

October 30, 2025
Unprompted review
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Reply from Betano UK

Hi Luke, thanks for your wonderful review! We'll be sure to notify Leandro & Laura, have a great evening! :)

Rated 5 out of 5 stars

had a problek with 2fa and adam was a…

had a problek with 2fa and adam was a star. he helped me rectify my issue and get back onboard promply. 10 out of 10

October 29, 2025
Unprompted review
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Reply from Betano UK

Hi Wayne, thank you for your 5* rating, we're pleased to hear we could help out with your query, we'll be sure to let Adam know.

Rated 5 out of 5 stars

Sheigh from online customer services…

Sheigh from online customer services provided great support for my query and made me feel that my issue was being dealt with with customer satisfaction as a priority

October 28, 2025
Unprompted review
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Reply from Betano UK

Hi Angela, thanks for your wonderful review! We'll be sure to notify Sheigh, have a great day! :)

Rated 5 out of 5 stars

Ana was great and helped out with a…

Ana was great and helped out with a problem regarding the sign up offer

October 28, 2025
Unprompted review
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Reply from Betano UK

Hi George, we're pleased to hear we could help out with your query, we'll be sure to notify Ana, have a great day ahead! ;)

Rated 5 out of 5 stars

Gina was quick and efficient

Gina was quick and efficient

October 28, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hi Ian, thanks for your positive review! We'll be sure to let Gina know, have a great day ahead! ;)

Rated 5 out of 5 stars

Great site and great customer service

I had an issue and Katherine was great and sorted it out really quickly and was really professional

October 27, 2025
Unprompted review
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Reply from Betano UK

Hi Sophie, thanks for your review, we're pleased to hear we could help out with your issues. We'll be sure to pass your feedback over to Katherine. Have a great week! :)

Rated 5 out of 5 stars

Irene the lady I spoke with on line was…

Irene the lady I spoke with on line was most helpful and sorted my issue.Thanks Irene

October 21, 2025
Unprompted review
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Reply from Betano UK

Hello Mr Moles, thank your for your positive review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Irene. Have a great day ahead! ;)

Rated 5 out of 5 stars

Ana was excellent

Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying bet and it didn’t work. So I started the live chat to see if anyone could help, thankfully I was placed with Ana who didn’t mess around with helping me and simply sorted my query with no hesitation. Really is excellent customer service and will bring me back to play with Betano!

October 19, 2025
Unprompted review
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Reply from Betano UK

Thank you for your fantastic feedback and 5* rating. We will be sure to let Ana know.

Rated 5 out of 5 stars

Credited my opening acct offer…

Credited my opening acct offer immediately after messaging them that it was not showing in my acct. No problems at all.....

October 18, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your lovely feedback and 5* rating

Rated 5 out of 5 stars

The team was amazing shei credited my…

The team was amazing shei credited my bonus as I didn't know how to do welcome offer was done in minutes great team

October 15, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you so much for the review! We're thrilled to hear Sheigh was able to help you out quickly with your welcome offer bonus—we'll be sure to let him know. Have a lovely day ahead!

Rated 5 out of 5 stars

Gina customer advisor she’s the best

Gina customer advisor she’s the best, very user friendly customer service experience, supportive and knows the policy

October 15, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you so much for the review! We're delighted to hear that Gina was supportive and very friendly. We'll be sure to pass on your kind words to her! Have a lovely day ahead!

Rated 5 out of 5 stars

Excellent website

Excellent website, easy to use , like how you can navigate with so much ease

October 11, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you so much for the review! We're thrilled to hear that you are really enjoying the site . Have a lovely day ahead!

Rated 1 out of 5 stars

Betano is the worst

This Bookmaker is the worst what i saw. I started 5.9. with just 500$, during 5 days i won 1000$, so i had 1500$ and then they block my bets, because they wanted my ID, photos, receipt and statement, so i sent it. Today is 11.10. and i still CANT use my account, cant bets, cant withdraw my money. I called with them 5x times and still says the same sh+ts.

September 10, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

We are sorry to hear this and ask that you contact us again via chat so we can check for an update on your documents for you. We do understand your frustration but verifying accounts is important.

Rated 5 out of 5 stars

Great customer service…

Great app and Alan in customer service is excellent

October 10, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hi Matthew, thanks for your review! We'll be sure to pass your feedback over to Alan. Have a weekend!

Rated 1 out of 5 stars

6th October

6th October: Recieved an email and text "Fancy a £5 free bet?Like sound of a £5 Free Bet? Opt in and bet £10"
7th October: Placed the required £10 bet and got the free bet.
8th October: Recived email " Account Review
You will no longer qualify for promotions
After a recent review of your account, you are no longer eligible to take part in any of our promotions.
This applies to Casino and Sports promotion across all brands operated by BV Gaming, including BetVictor, Parimatch, Heart Bingo, Smooth Spins, puntit and talkSPORT BET."

Life comes at you fast.

October 8, 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hello Simon, we're sorry to learn of said restriction on your account. Please be advised that these are purely business decisions, I'm sorry. Feel free to e-mail us to discuss this further if you wish, our e-mail address is help@betano.co.uk

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