Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting Agency
- Casino
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.4
Average
354 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent site
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal)
I would have gave 5 stars but the waiting time for withdrawals is what lets them down.
Other than that I find the site quite enjoyable and fair. And very generous with bonuses which is what I have managed a £600 withdrawal from and even better that there was no wagering attached to the bonus.
August 23, 2025
Unprompted review
Reply from Betano UK
Hello Karina, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)
Jim gave excellent customer service
Jim gave excellent customer service, and resolved the problem I was facing. A big thank you to Jim
August 22, 2025
Unprompted review
Reply from Betano UK
Hello Tegan, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)
The site itself deserves three stars at…
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120, then it predictably dwindles back to £0).
But Gina in customer services was very helpful indeed and resolved separate bonus issue. Five stars for her.
August 22, 2025
Unprompted review
Reply from Betano UK
Sorry to hear you have had issues using your bonus funds please email in to us at help@betano.co.uk for further assistance.
Alan was very quick and helpful on the…
Alan was very quick and helpful on the messaging facility
August 19, 2025
Unprompted review
Reply from Betano UK
Hi Geoffrey, thanks for your kind review! We're glad to hear we could help and we'll be sure to pass your feedback over to Alan. Have a great week ahead! :-)
Signed up via promotion for 100 free…
Signed up via promotion for 100 free spins all worked once I deposited money they decided to have a message come up saying I'm unable to take part in promotions (for no reason) contacted support wouldnt give a reason just say they can't give details and I'm banned from promos on betvictor talk talk even though I've never done a promo through them or even used them at all before. They basically collected my data and my money then once I'd met there wishes put a block on my account which is bang out of order. If you don't want to uphold and offer don't offer it, don't try pull in new customers, take there details and money then try and screw them absaloutley disgusting behaviour.
August 18, 2025
Unprompted review
Reply from Betano UK
I am very sorry to hear that you are unhappy with the restriction on the account, we do understand your frustration if you would like to contact us again for further details please do not hesitate to contact us again.,
Well what can I say about betano other…
Well what can I say about betano other then the site is a joke, I played the same game all the time to literally spend thousands just losing none stop, 19 deposits in the past week and the game I play just dead spins constantly, I done probably 90k spins and I can nearly win 3x my bet in the last 80 deposits I've managed to withdraw once just once they claim there slots are fair and are tested by independent auditors but yet the same things happen on this game I play none stop, the amount if bonuses I've had on this game i should be rich but no because 99.99 of the time i get 0x sometimes 20/30 bonuses in a row. I dont mind losing as its gambling but to lose 79/80 deposits on the same game should be enough to tell you all you need to know about this site. Its incredibly unfair and it will never be fair, I spoke to a rep and he said at the end if the day you will lose but I've been losing none stop for 8 months it just never ends. I thought it was the slot so I went on a different site and halfed the best and won thousands of times more then I do on betano so the proof is all there on how rigged the slots on this site actually are. Save yourself time and money just choose somewhere else because all you'll do is waste you're time and money here.
August 9, 2025
Unprompted review
Reply from Betano UK
I am very sorry to hear that you are unhappy with our casino games.
All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.
Furthermore, as a licensed operator, we are able to reassure customers we are fully compliant with the conditions of our license and pay-out in line with our Terms and Conditions.
To provide transparency, we have enlisted eCogra to conduct an independent audit of all bets placed on the Casino/Gaming/Slots site on a quarterly basis. This audit determines the Return To Percentage (RTP%) of all Help games.
Jim was the man i got to help me out
Jim was the man i got to help me out, and he was very helpful, and gave me all the relevant help and advice. I appreciated his help, and he was very easy to communicate with. Excellent service
August 8, 2025
Unprompted review
Reply from Betano UK
Hello Martin, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)
Fantastic customer service from Jim
August 7, 2025
Unprompted review
Reply from Betano UK
Hello Ian, thanks for your positive feedback! We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)
Jim was so helpful in solving my issue…
Jim was so helpful in solving my issue couldn’t of had anyone better handling it for me
August 5, 2025
Unprompted review
Reply from Betano UK
Hi Jack, thanks for your kind review! We're pleased we could help our with your query. We'll be sure to pass your feedback over to Jim. Have a great week ahead! :-)
Pavol was quick to respond
Pavol was quick to respond, courteous and helpful with the resolution…thank you
August 5, 2025
Unprompted review
Reply from Betano UK
Hi Neil, thanks for your kind review! We're pleased we could help our with your query. We'll be sure to pass your feedback over to Pavol. Have a great week ahead! :-)
Ana was great
Ana was great. Helped me perfectly to help a problem or any issue great person.
August 4, 2025
Unprompted review
Reply from Betano UK
Hello George, thanks for your review. We're pleased to hear we could help with your problem We'll be sure to pass your feedback over to Ana for you!
Reply from Betano UK
Hello Sam, thanks for your review. We're pleased to hear we could help with your problem! Have a great Monday ahead!
Ann Maria excellent customer service
Ann Maria excellent customer service.
Others could learn from her.
August 2, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated, Scott, . We will be sure to pass this feedback along to AnnMarie for you. Should you require any further assistance, please do not hesitate to contact us.
Reply from Betano UK
Hi Jason, we're pleased to hear you're happy with our services, thank you for your review! Have a great week ahead. :-)
Great customer service
Great customer service. Annamaria dealt with my query straight away and was very helpful.
July 28, 2025
Unprompted review
Reply from Betano UK
Hi Caroline, we're pleased to hear we could help with your query, thank you for your review! We'll be sure to share this feedback with Annamaria. Have a great week ahead. :-)
Quick response to query and very…
Quick response to query and very helpful from Adam
July 23, 2025
Unprompted review
Reply from Betano UK
Thank you for your 4* review. It is greatly appreciated, Scott. We will be sure to pass this feedback along to Adam for you. Should you require any further assistance, please do not hesitate to contact us.
Had a problem with the app but…
Had a problem with the app but Annamaria A was very helpful and got it sorted
July 21, 2025
Unprompted review
Reply from Betano UK
Thank you for your 4* review, It is greatly appreciated, Evan. We will be sure to pass this feedback along to Annamaria for you. Should you require any further assistance, please do not hesitate to contact us.
Laura at Betano was fab!
Spoke to Laura today as I need help with an offer and she was super helpful, quick and efficient! Thank you!
July 21, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Laura for you. Should you require any further assistance, please do not hesitate to contact us.
Very professional helpdesk
Very professional helpdesk. Annamaria was brilliant, fast response and very helpful
July 20, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated, Dariusz. We will be sure to pass this feedback along to Annamaria for you. Should you require any further assistance, please do not hesitate to contact us.
Spoke too Allen today about a query…
Spoke too Allen today about a query regarding my account ..what I spent an all bonuses.. alan was very responsive in as much as we got got the quires up too standard very quickly ..finding this alan very easy too speak with ..thank you alan
July 18, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated, Paul. We will be sure to pass this feedback along to Alan for you. Should you require any further assistance, please do not hesitate to contact us.
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