Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting Agency
- Casino
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.4
Average
354 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I signed up and did the football offer…
I signed up and did the football offer to get 30 pounds free bets but wasn’t credited automatically, but messaged them and Levente credited them manually within 5 mins :)
July 17, 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated, Hugo. We will be sure to pass this feedback along to Levente for you. Should you require any further assistance, please do not hesitate to contact us.
Great experience with Gina,so quick to…
Great experience with Gina,so quick to respond and sorted within minutes!
July 16, 2025
Unprompted review
Reply from Betano UK
Hello Samuel, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Gina.
Joined via a Facebook ad
Joined, won £52. All fun and all... I like to test out sites regardless so played on. No free games.... If you're a buffalo blitz fan, don't play it here. It has the worse RTP and odds. £30 on BB and £30 on BB 2. Not a single free game, just loads of teasers.
Shame thought this site looked cool but this has shown me this site is not worth it.
Next.
Also, if you see reviews about "customer service" on a review site regarding a casino company, they are AI and false reviews. Stay away from here. The youtube video of the gameplay will be going live soon ^_^
Update £100 wagered. 40p bonus. DO NOT PLAY HERE. REPORTED TO ADR AND RESOLVER FOR DECEPTION BY FAKE REVIEWS!
Update: The typical "RNG" rubbish. To anyone who doesn't know, Casinos set the Odds and overall RTP and the provider they rent the game from sets the RTP Value, this is calculated against the RNG in favour or not. So when you are on a losing streak, that is because the casino itself has set those odds to be against you so you don't get any RTP... So don't buy what they say about RNG's - they don't tell you the whole truth :)
July 15, 2025
Unprompted review
Reply from Betano UK
I am sorry to hear that you are unhappy with our slot games. Please be advised that we have no control over the outcome or bonuses within the slots games, these are all run by a random number generator, which cannot be influenced by us in any way. If you would like further details please do get in touch with us.
Didn't receive my free spins but Jim…
Didn't receive my free spins but Jim was very helpful and we got there in the end.
July 15, 2025
Unprompted review
Reply from Betano UK
Hello Richard, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim.
Irene was a great help and responded in…
Irene was a great help and responded in quick time
July 15, 2025
Unprompted review
Reply from Betano UK
Thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Irene.
Top notch customer service with great…
Top notch customer service with great games to play! Adam helped me with an issue and his persistence was great, 10/10 casino recommended. :)
July 14, 2025
Unprompted review
Reply from Betano UK
Thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Adam.
Jim from customer service was great
July 14, 2025
Unprompted review
Reply from Betano UK
Hello Mark, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim.
Pablo very helpful in resolving problem
July 9, 2025
Unprompted review
Reply from Betano UK
Thanks for your great review. We're pleased to hear we could help you. We'll be sure to pass your feedback over to Pablo.
Jim was very helpful and gave me the £5…
Jim was very helpful and gave me the £5 free bet I thought I had opted in for, but no sign of it. Great stuff!
July 8, 2025
Unprompted review
Reply from Betano UK
Hello Charlie, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim. Have a great day! :-)
excellent service from the Agent
excellent service from the Agent, Katharine; Identified and diagnosed the issue, found a requisite remedy and enacted it without breaking sweat within 5 mins. Class!
July 6, 2025
Unprompted review
Reply from Betano UK
Hello Shahin, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Katharine, have a great day ahead! :-)
Pablo was very helpful and polite…
Pablo was very helpful and polite thankyou
July 6, 2025
Unprompted review
Reply from Betano UK
Hello Nathan, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Pablo, have a great day ahead! :-)
Gina was helpfull
July 5, 2025
Unprompted review
Reply from Betano UK
Hello Sandeep, thanks for your positive review! We'll be sure to pass your feedback over to Gina, have a great Sunday! :-)
Reply from Betano UK
Hello Marian, we're terribly sorry to learn of your recent disappointment with our services. You're welcome to contact us by e-mail, if you wish, our address is help@betano.co.uk
Give sheigh a pay rise Great agent
Had a free bet problem and sheigh sorted it fast very kind and helpful Great customer service
July 3, 2025
Unprompted review
Reply from Betano UK
Hello Tyrone, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Sheigh. Have a great weekend! :-)
Had an issue with my welcome bonus and…
Had an issue with my welcome bonus and spoke to Jim who helped me quickly and efficiently.
July 3, 2025
Unprompted review
Reply from Betano UK
Hello Abbie, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Jim. Have a great weekend! :-)
Welcome offer issue resolved…
Welcome offer issue resolved efficiently straightaway
July 2, 2025
Unprompted review
Reply from Betano UK
Hello Tony, many thanks for your kind review! We're pleased to hear we could help out with your query, have a great day ahead! :-)
Don't waste your time
Not been with them long but, after a few wins, they have decided that they will no longer allow me to place sports bets. You'll be fine using the site, providing you don't win !!
EDIT 1/7/25: I did contact them as requested in their response below. Absolutely zero change in their decision. Why do companies put these review responses just to mess you about further.
June 30, 2025
Unprompted review
Reply from Betano UK
Hello Jon, we're sorry to learn of your recent disappointment with our services. You're welcome to contact us by e-mail, our address is help@betano.co.uk
Speak to Jim on the live chat
Speak to Jim on the live chat. Quick direct and straight to the point just what a gambler like me needs !
June 29, 2025
Unprompted review
Reply from Betano UK
Hello Rahim, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Jim, have a great day ahead! :-)
Nearytwo weeks since opened a count…
Nearytwo weeks since opened a count have sent them everything re id etc apart from dna . Still not allowing me to bet or use bonus which expires soon.
They had no problem in taking my initial deposit though . They should od checks first not after deposit a disgrace . Had no replies to numerous messages useless company . Stay away
June 26, 2025
Unprompted review
Reply from Betano UK
We are sorry to hear that you are dissatisfied with our site. Should you require any assistance, please contact help@betano.co.uk
Absolutely great customer service…
Absolutely great customer service didn’t have to wait around to get a response either, very very helpful chap called Edward and made everything nice and clear for me to understand. 10/10 recommend this place
June 26, 2025
Unprompted review
Reply from Betano UK
Hello Brendan, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Edward, have a great day ahead! :-)
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