Betano Reviews 479

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing significant delays in receiving their winnings and difficulties with withdrawals. Customers also frequently reported issues with customer service, describing it as unhelpful and unresponsive, often providing generic answers. The website itself was a source of frustration for many, with some experiencing account restrictions and others feeling the games were unfair, leading to consistent losses. Some people were dissatisfied with the product offerings, noting a lack of bonuses and promotions, and a perception that the pricing was unfair, with high deposit charges. Conversely, a small portion of people felt satisfied with their experience, mentioning quick withdrawals and fair wagering.

What people talk about most

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals. Many... See more

Website

Users describe negative interactions with the website, with many reviewers calling it the "worst site ever"... See more

Product

Customers express significant dissatisfaction with the product, reporting that they have played games for... See more

Price

Reviewers express significant dissatisfaction with pricing, often feeling that the platform's design leads to... See more

Customer service

People report negative experiences with customer service, often describing it as an "absolute joke" with "0... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Betano has become a scam. If you win, it will take days at least to get your money. Customer service is an absolute joke, 0 help. It says 30 minutes for withdrawal, I've been waiting 2 days and stil... See more

Rated 1 out of 5 stars

Scammers!!! For first they are charged for deposit 15% !!!!! Crazy withdrawal make is coming to not impossible if want asked about help from costumer services, well problem makes more worse than wa... See more

Rated 1 out of 5 stars

This business (If you can call it that) is a total scam. I opened an account with all my personal details and bank details and they closed my account and confiscated my funds ( without any reason give... See more


1.4

Bad

TrustScore 1.5 out of 5

479 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Betano breaking laws

You need to wager your deposit in order to withdraw it. For example, you deposit $100, and then for whatever reason, you change your mind on gambling and want to withdraw it back into your account, welp, Betano will decline your withdrawal because you didn’t wager your $100 deposit. This is against the law. It is my money, I have every right to either wager, or withdraw my own money.

Betano is absolute scum. Do not ever use Betano for this very reason. Can you imagine depositing $1000 or more, and then changing your mind, and you can’t withdraw because you didn’t wager $1000. Absolutely disgusting Betano. Don’t use these scam betting books.

December 17, 2023
Unprompted review
Rated 1 out of 5 stars

Betano

Betting office for amateur and recreational bettors. Minimum limits immediately after a few bets !!! and even if you lose, they will give you limits!!! If you bet for 5 Euros, you're fine, if you bet for 30 Euros, there's already a problem!!!! This betting office, if it doesn't change its strategy, has no chance to survive!! Gradually every player will leave them !!!It is a betting office without a future !!! Registering with BETANO is pointless and a waste of time!!

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Read this Review

They will have you jump through hoop after hoop to withdraw funds.

Finally they will tell you to send your tax remittance (which there is not such thing).

You will send your notice of assessment. They will then reject it for not being “in colour”. Anybody with half a brain knows Tax forms aren’t in colour.

These people are scum of the earth. Stay away at all costs. I guess they have stolen my money. I hope you read this review and that they do not steal yours.

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible!!

Horrible!!! thiefs!!! Taking a legal
Action against then as my brother is a lawyer. They don’t want to send me my winnings.
I want to make sure this casino doesn’t exist anymore and they stop lying to people, be careful!!!

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site, made 1000$ asked for documents, verified, tried to withdraw, ask for more crap and my debit card photos and stuff, takes a month to get anything .

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

A joke!

A joke!
Got my bet limited at 1 eur after less than a month because I was "winning" (50eur in total at best).

Scared of loosing Betano? Instead of improving you systems you rather ban customers?

Grow up.

October 8, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM - Emptied my account to $0

Betano took all my money from my account almost $2500 and won’t give it back because of a $500 credit they gave me 2 months ago therefore it allowed them as per theirs terms to take ALL the money from my account. This is a big scam they are running beware and stay away.

UPDATE: Several months later I decide to deposit money again as they had a new deposit bonus, well guess what, same BS! They give me the bonus, I place 3 bets and win all so they restrict my account to $1 bets therefore I can’t bet anymore and tell me I have to wager $1200 more to release my funds but yet that’s impossible because they restricted my account. They tell me too bad and they empty my account to $0 this stealing my money twice now. Completely a fraudulent company running a big bonus scam on customers.

STAY AWAY!

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

I would give a 0 but they don’t let you…

I would give a 0 but they don’t let you
I deposit $300 and got a $300 bonus … what you don’t realize is that they make you bet that 300 bonus 10 times over in other to cash out any money without losing your $300… I played and bet over $1700 and was at $763 … I sign in one month to the day and I’m at $0 … apparently you have one month to get $3000 or you lose the bonus money. Which is ridiculous! What a scam this is … I contacted customer supposes and they couldn’t care less ! They just say that’s the terms and agreement . No warning on money expiring . I can’t believe what a scam this app is . Don’t use it at all ! I wish I would have read these reviews first .

August 25, 2023
Unprompted review
Rated 1 out of 5 stars

Definitely 0 stars for that horrible…

Definitely 0 stars for that horrible scammers . I’ve deposited certain amount , did a cash out with some profit and they didn’t let me withdraw my money as “I haven’t played them” . Although I’ve never plaid a bonus game … SCAMMERS BEWARE !

August 20, 2023
Unprompted review
Rated 1 out of 5 stars

FRAUD CASINO

Please do not deposit on this site. Have now been waiting for my withdrawal to be processed for 6 weeks now. Chat system is worthless as they will just fob you off with an excuse about changing there provider. They will not answer to any emails sent either. I have now had to forward all chat copies emails etc to my legal representative to take further action.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this site they are a scam site

Avoid this site they are a scam site, I lost £2000 of my money then won £1000 tried to take it out, they declined and kept the money.... then insulted me by putting £20 cash bonus to play.....
AVOID AVOID AVOID PLEASE CLOSE THESE DOWN

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

Restricted stake sizes if you win a little

Similar to all the other reviews, was limited after winning a few hundred dollars and halfway to my welcome bonus.
Bet size is limited to just $1.42 so there's no possible way to continue to use the site. Customer support was not helpful overall just an unfortunate experience.

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible Sports Book

Horrible Sports Book, complete fraud and scam. First of all after only 4 days of having my account open which took a week to do, they restrict/ban me for winning like $400.. now I can’t bet more then $1 because I “Won too much” and to top it off they restrict my account when I’m only $100 of wagering away from collecting my $800 new account bonus. So nothing short of a fraud site looking for complete losers that can’t even win one bet and if they do RESTRICT THE CUSTOMER! God forbid a customer ever wins!

May 7, 2023
Unprompted review
Rated 3 out of 5 stars

Difficult start, getting better

Money in is fine, money out does not materialize. Logged in first time with my Google account and then created an account in Betano. And as my user name is not same than my first name, all the withdrawals are just pending.

I have provided all requested documents and few extras, some of them multiple time, all rejected.

I have sent several emails and messages, telling such a small detail, Google user name is not the same than persons first name, for vain. They just refuse to understand this and use it as an excuse to keep my winnings in.

Update 12/04/2023:

Problem was finally solved but it took more than ten (10) emails and I had to send very same documents modestly five (5) times before they were accepted.

Update 28/04/2023:

Since the problems in the beginning were solved, casino has worked pretty well and I have gotten even some little gains.

April 11, 2023
Unprompted review

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