Betano Reviews 479

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing significant delays in receiving their winnings and difficulties with withdrawals. Customers also frequently reported issues with customer service, describing it as unhelpful and unresponsive, often providing generic answers. The website itself was a source of frustration for many, with some experiencing account restrictions and others feeling the games were unfair, leading to consistent losses. Some people were dissatisfied with the product offerings, noting a lack of bonuses and promotions, and a perception that the pricing was unfair, with high deposit charges. Conversely, a small portion of people felt satisfied with their experience, mentioning quick withdrawals and fair wagering.

What people talk about most

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals. Many... See more

Website

Users describe negative interactions with the website, with many reviewers calling it the "worst site ever"... See more

Product

Customers express significant dissatisfaction with the product, reporting that they have played games for... See more

Price

Reviewers express significant dissatisfaction with pricing, often feeling that the platform's design leads to... See more

Customer service

People report negative experiences with customer service, often describing it as an "absolute joke" with "0... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Betano has become a scam. If you win, it will take days at least to get your money. Customer service is an absolute joke, 0 help. It says 30 minutes for withdrawal, I've been waiting 2 days and stil... See more

Rated 1 out of 5 stars

Scammers!!! For first they are charged for deposit 15% !!!!! Crazy withdrawal make is coming to not impossible if want asked about help from costumer services, well problem makes more worse than wa... See more

Rated 1 out of 5 stars

This business (If you can call it that) is a total scam. I opened an account with all my personal details and bank details and they closed my account and confiscated my funds ( without any reason give... See more


1.4

Bad

TrustScore 1.5 out of 5

479 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Most boring site I have ever played

One of the worst sites I have ever played on. Total waste of money.
Most games are locked preventing you from playing. Totally boring and mundane. Just gambled my winnings just to get rid of any bonus money so I could leave.
Was never able to withdraw my deposit. I did speak to one advisor via online chat. That’s when it eventually worked. Nicole was so lovely and understanding, unlike the first one who just told me to keep playing.
Don’t waste your money on this site, there are far better ones out there. Absolutely rubbish and would never recommend

April 3, 2023
Unprompted review
Rated 1 out of 5 stars

They make you go through hell to…

They make you go through hell to withdraw and then only allow one option to withdraw and it’s slow, just stick to websites that e transfer and you get day of withdrawals without hassle of sending in 100 things

February 25, 2023
Unprompted review
Rated 1 out of 5 stars

Slow customer service

Their response time is very slow to review cusomer accounts for a goodwill bonus. They are still reviewing my account for a goodwill bonus for over 2 days. It takes other online bookmakers just a few minutes to review accounts for goodwill bonuses. They have very few deposit and withdrawal options. I don't like this casino. I lost over $1000 on here and have gotten no goodwill bonus from this stingy casino yet. Stay away from this outdated payments/withdrawal methods and very slow customer service responses casino.

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

I tried to deposit money twice and both…

I tried to deposit money twice and both times I received an email stating the money will be returned to my account in 1-3 business days. Alright, on the fourth day I contacted customer service and they had no answers. It wasn’t until countless emails were written that they informed me the money was sent to a different email that was attached to the bank transfer/ and not the email I registered under. This email was from when I originally opened my bank account 20 years ago and that I had no access to. I told them why wouldn’t they send to the registered email on the account or to the email they had sent the correspondence to? They have no answers. Now my money was apparently sent to an old email that I tried to access but the security questions are from 20 years how am I to remember my username login for Microsoft back then? Regardless there are other sites you wouldn’t get scammed by… casumo.ca sends money within a day and actually replies to their customers. It’s been 8 days now and my deposits are still not returned.

Also to mention after the failed emts I decided to try with a credit card, spent 3000.00 lost all. I played other sites and at least got some excitement from gains but the most I won/ got ahead was 80.00. No one deposits 3000 to cash out at 80 profit… all around scam. Don’t play this site.

November 28, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. I won 13000 euro on a big football game ( Belgium Superliga ) and they anulated my bet. Void because of nothing ! Absolutely stealing my money. When i asked why they are doing this they said multiaccounting. With no proof , no nothing. The worst bookmaker ever.

February 23, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Accepted the bonus, won 2 bets and got up to 1300€. Right after that they gave me a limit of "1€ on 1 game" so this means, that all the money I can not withdraw yet is lost. Just because I won 2 bets in a row.
I did not even do anything, I am a new customer, verified myself and simply placed 2 bets and had luck.. Basically instantly blocked my account.
Cannot believe that this is even possible.

April 6, 2021
Unprompted review
Rated 3 out of 5 stars

okayish book

had no issues with them. payments, kyc, support all good. but odds and limits are pretty mediocre. coverage somewhat good though. just cant get a lot on on lower tier stuff

January 29, 2021
Unprompted review
Rated 2 out of 5 stars

Shady business with good free slots/spins and shady business practices

Bet 50 EUR, won bet, made 130 EUR. Tried to withdraw, was told I could only withdraw once I had reached 500 EUR in balance/bets. Returned later to bet with 130 EUR balance, balance was 0. Checked transaction history, noticed they nullified my balance without warning. Summary: I bet 50 EUR, won the bet, and lost 130 EUR. Several deposit errors. Requires bank statement and passport or national ID card copies (illegal in Portugal) after nullifying your account when you attempt to withdraw. Rejects crystal-clear high-resolution national ID card copies accepted by everyone else because they're allegedly "unclear and low-resolution". Eventually agreed to credit 20 EUR after I threatened legal action. Good free slots/spins that award (small amounts of) money you can withdraw.

January 24, 2021
Unprompted review
Rated 1 out of 5 stars

Worst ever betting company

Worst ever betting company! It locks sometimes 20 min so that you don't cash out and they are really bad on cash out! 5/11 Games won(6 open), with a bet of 5€ the final win is at 1100€... With 5 games already won(12,65) and they give only 28€ cash out...

December 5, 2020
Unprompted review
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