Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
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Review summary
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What people talk about most
Reviews shaping this summary
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
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Reply from BetMGM UK
Hi there Catherine,
Thank you for your feedback.
We understand that ease of deposit and fast withdrawal are crucial for a seamless and satisfying gaming experience.
We are committed to continuously delivering these efficient processes and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Jason,
Thank you for your feedback.
We understand you're enjoying our service, and we empathise with the desire for more free offers to enhance your experience.
We are committed to continuously reviewing our promotional activities to provide engaging and rewarding incentives.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Adeeb,
Thank you for your fantastic feedback.
We understand that a great betting site with no withdrawal issues significantly enhances your experience, and we're delighted you would recommend us.
We are committed to continuously delivering these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there John,
Thank you for your feedback.
We understand that difficulty navigating our site can be frustrating and detract from your experience.
We are committed to continuously optimising our platform to ensure it becomes more intuitive and user-friendly.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great site and little tricky to start…
Great site and little tricky to start off but otherwise a great service and brilliant app
July 7, 2026
Reply from BetMGM UK
Hi there Louise,
Thank you for your feedback.
We understand that while you find our site great and our app brilliant, the initial experience was a little tricky to navigate.
We are committed to continuously optimising our onboarding process and platform usability to ensure a smoother start for all new users.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Philip,
Thank you for your feedback.
We understand how much you appreciate an easy-to-work-with website and great, easy withdrawals, as these significantly enhance your experience.
We are committed to continuously delivering these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great chance of winning money on this…
Great chance of winning money on this more than sky bet and william hill
July 13, 2026
Reply from BetMGM UK
Hi there Steven,
Thank you for your fantastic feedback.
We are absolutely thrilled to hear you're experiencing a great chance of winning money with us, and that you find us more rewarding than other platforms.
We are committed to maintaining a fair and engaging environment, ensuring all our players have a transparent and enjoyable experience.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Shocking … let me deposit £1800 then 3…
hI all ... i have now received my money ... just to be crystal , crystal clear for all . I never received an explanation , apology or anything . This standard reply that we are ALL getting in here id just words honestly . If you want bad odds , slow withdrawals , tiny bets referred to a trader first , no BOG ,slow customer service , nothing resolved then theses guys are for you . Ive had accounts for 30 years and these are the worst . i can only think the positive reviews are form people are from customers who have never had an account with anyone else . Im sure i will get the standard reply on here and that will be it . PLEASE , PLEASE everyone take look at another company and you will swap promise you
July 6, 2026
Reply from BetMGM UK
Hi there Jason,
Thank you for your shocking feedback.
We truly understand your profound frustration and disappointment with the deposit process, the unexpected demand for bank details, the lengthy withdrawal, and the unhelpful, misleading information you received, especially as an experienced player.
We are immediately launching an urgent investigation into the deposit process, the withdrawal delays, and the communication failures you experienced to rectify these serious issues.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Don't bother
Betmgm took my deposit ok but try to withdraw was a really bad experience, wasted my weekend
July 12, 2026
Reply from BetMGM UK
Hi there colin,
Thank you for your feedback.
We understand your profound frustration and disappointment when an easy deposit is followed by a really bad withdrawal experience, wasting your weekend.
We are committed to continuously streamlining our withdrawal processes to ensure they are as swift and efficient as possible for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Cassio,
Thank you for your feedback.
We understand that fast and easy payment is crucial for a seamless and satisfying gaming experience.
We are committed to continuously delivering these swift processes and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
terrible expirence, scammers from betmgm stole 1755GBP
terrible expirence
I had the impression that I had fallen victim to deliberate fraud on the part of betmgm, and today I found out the outcome of this matter. They stole from me 1755GBP by closing my account for unclear reason.
They literally did everything in their power to not pay my winnings, They are scammers! do not play there! I will seek legal remedies to recover my winnings
July 13, 2026
Unprompted review
Reply from BetMGM UK
Hi there Mohammed,
Thank you for your extremely serious feedback.
We understand your profound anger and the grave accusation of deliberate fraud, account closure, and theft of £1755 GBP in winnings.
We are immediately launching an urgent, high-level investigation into these serious allegations to understand what occurred and rectify this situation, especially given your intention to seek legal remedies.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Camerondando,
Thank you for your feedback and the very serious accusation of being a "scam" with "no payouts." We understand your profound frustration and concern.
We are committed to providing a transparent and fair gaming environment and will immediately launch a thorough investigation into your specific experience to understand what occurred and address your concerns fully.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Easy to use getting app
Easy to use getting app with good features and offers just what you want really
July 6, 2026
Reply from BetMGM UK
Hi there Steven,
Thank you for your feedback. We understand that an easy-to-use app with good features and appealing offers is precisely what you're looking for, and we're delighted to meet these expectations.
We are committed to continuously enhancing our platform to ensure your gaming experience remains intuitive, feature-rich, and rewarding.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM team
Wanted to withdraw £20
Wanted to withdraw £20. Wouldn’t work so they had to review documents to do a bank transfer. They then processed for £25 meaning I now have to deposit again to use the app. Can’t be that hard to get it right!
July 13, 2026
Reply from BetMGM UK
Hello Paul,
We're very sorry to hear about this frustrating experience with your withdrawal.
We understand how annoying this must be, and it's certainly not the seamless service we aim to provide.
Please contact our Customer Service team directly with your account details. They will investigate this further for you.
All the best, BetMGM
Reply from BetMGM UK
Hello Karol,
Thank you for your review.
We are absolutely delighted to hear you describe our games as "transparent."
Providing a fair, clear, and trustworthy gaming environment is our highest priority, and it's fantastic to know that this is reflected in your experience.
We truly appreciate you taking the time to share your positive feedback. Best of luck, and we hope to see you again soon.
All the best, BetMGM
Reply from BetMGM UK
Hello Jade,
Thank you for the fantastic 5-star review!
We're absolutely thrilled to hear you're having "Good wins" and describe our games as "Belting." That's brilliant to hear!
Providing an exciting and enjoyable gaming experience for our players is what we aim for, so your feedback is truly appreciated.
We hope your good fortune continues! We look forward to seeing you again soon.
All the best, BetMGM
I have just started my first bet…
I have just started my first bet today.seems good just started my first betting
July 12, 2026
Reply from BetMGM UK
Hello Stephen,
Welcome! Thank you for taking the time to share your first impressions.
We're thrilled to hear you've just started your betting journey with us and that it "seems good." We hope you continue to enjoy exploring our site and the wide range of options available.
All the best, BetMGM
Reply from BetMGM UK
Hello Colin,
Thank you for your feedback!
We're glad to hear your experience has been "not bad" overall. We understand that winning "proper money" is the exciting part of playing, and we hope your luck turns for the better.
All our games use certified Random Number Generators (RNGs) to ensure every outcome is completely fair and random, as required by our UK Gambling Commission licence.
We appreciate you taking the time to share your thoughts and wish you the best of luck on your next visit!
All the best, BetMGM
BetMGM website is easy to use.
July 4, 2026
Reply from BetMGM UK
Hello Jay,
Thank you for the fantastic 4-star review!
We're absolutely thrilled to hear you find our BetMGM website easy to use.
Providing a seamless and intuitive experience for our players is a top priority for us, so your feedback is brilliant to receive.
We truly appreciate you taking the time to share your positive thoughts. We look forward to welcoming you back again soon.
All the best, BetMGM
Easy to use and setting a limit is…
Easy to use and setting a limit is perfect and simple
Makes the app enjoyable and not controlling
July 12, 2026
Reply from BetMGM UK
Hello David,
Thank you for the wonderful 5-star review!
We are thrilled to hear that you find the app easy to use. Your feedback that setting a limit is "perfect and simple" is particularly fantastic.
Our goal is to create an experience that is "enjoyable and not controlling," so your words are exactly what we hope to hear. Empowering players with easy-to-use responsible gambling tools is a top priority.
We truly appreciate you sharing your positive experience.
All the best, BetMGM
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