It's a rip off: Initital premium: £60 Excess on the claim: £50 Recorded postage to repair centre with insurance: £13.50 Not having a phone for a minimum of three weeks whilst the claim is p... See more
Company replied
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See what reviewers are saying
Really disappointed with the recent mobile insurance cover. I was supposed to get confirmation email of my policy straight away which i didn't get, I have also checked spam & junk mails but nothing wa... See more
Company replied
Signed up for insurance last year and recently realised I was intending to pay monthly as opposed to annually. No premium has ever been collected and when I emailed better buy they stated they... See more
Company replied
I was provided an address to contact to stop auto-renewal (and payment) of the policy; when I emailed, the CSR claimed to be unable to find any trace of my policy (even after having been provided wi... See more
Company replied
Company details
Information provided by various external sources
We try to make insuring your mobile phone as simple as possible. So we have just one easy to understand, comprehensive policy that covers loss, theft and accidental damage as standard.
Contact info
9 Quy Court, Colliers Lane, Stow-cum-Quy , CB25 9AU, Cambridge, United Kingdom
- 0203 794 9335
- info@betterbuyinsurance.co.uk
- betterbuyinsurance.co.uk
1.7
Bad
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very efficient process would recommend this product
Easy to get and well priced proof of the pudding Will be if I have to use it.
May 31, 2018
Unprompted review
Reply from Better Buy Insurance
Hello John,
Many thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Really easy to sign up online and was…
Really easy to sign up online and was able to find all the information I needed. I think I missed typed a number putting my direct debit details in and I got an e-mail fairly quickly to inform me of the error. I contacted customer service and the girl I talked to was really nice and helpful, even muting the call recording when I gave my account details to set up the direct debit. Only had the policy a month and haven't had to claim yet.
May 31, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Miss Roe,
Many thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Taking the insurance out was easy…
Taking the insurance out was easy enough, the proof of the pudding will be if I have to make a claim though.
May 30, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mark,
Many thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Getting the policy was very straight…
Getting the policy was very straight forward as are all insurance policies. Always obliging in taking your money, The test will be if and when I need to make a claim.
As with all insurance companies they will wriggle and squirm as soon as you mention the C word (claim)
May 29, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Hendry,
Many thanks for signing up with Better Buy Insurance and for your feedback.
We will try not to wriggle and squirm if you ever need to make a claim.
Best regards,
Gary
Betterbuyinsurance.co.uk
Easy and quick to purchase insurance…
Easy and quick to purchase insurance for my new phone.
May 29, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Miss Jackson,
Great to hear the sign up was quick and easy.
Thanks for your business and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Reply from Better Buy Insurance
Hello,
Good to hear you're happy with the service so far and the sign up was easy.
Thanks for signing up with us and for taking the time to give us your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
It was really easy to get a policy
It was really easy to get a policy, hope it will be the same when is needed
May 27, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Monica,
We do our best to make claiming as simple as we can.
Thanks for your business and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Good service
May 25, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Katherine,
Thanks for signing up with us and for taking the time to give us your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
quick simple service
May 23, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mrs Mcfarlane,
Many thanks for signing up with Better Buy Insurance and for your review.
Good to hear you like our quick, simple service.
Best regards,
Gary
Betterbuyinsurance.co.uk
Not helpful at all worst experience ever
May 22, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Miss Knight,
I'm really sorry to read your feedback.
Please give us a call on 0203 794 9335 and whatever the issue is we will do our best to sort it out.
Best regards,
Gary
Betterbuyinsurance.co.uk
Quick and easy to sign up
May 17, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Oliver,
Many thanks for taking the time to post a review and thanks for the kind words.
We're glad you found it 'quick and easy to sign up'.
Best regards,
Duncan
Betterbuyinsurance.co.uk
Good service
May 17, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Mr Dean,
Many thanks for the feedback and review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Recommend
Very easy and straight forward done online no issues at all 👍🏻
May 17, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Miss Leyland,
Many thanks for the feedback and review.
Glad you found it easy and straight forward to set up.
Best regards,
Gary
Betterbuyinsurance.co.uk
Reply from Better Buy Insurance
Hello Paul,
Many thanks for the feedback and review.
We're delighted that you found the buying process easy and pricing competitive.
Best regards,
Gary
Betterbuyinsurance.co.uk
My quotation was dealt with quickly and…
My quotation was dealt with quickly and efficiently without any fuss and there were no last minute surprises.
May 16, 2018
Unprompted review
Reply from Better Buy Insurance
Dear James,
Many thanks for the feedback and review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Reply from Better Buy Insurance
Dear Carol,
Many thanks for the feedback and review.
We're delighted that you found the website easy and hassle free.
Best regards,
Gary
Betterbuyinsurance.co.uk
Smooth Purchase
Purchase transaction was smooth and easy! The true test comes in the unfortunate instance I have to make a claim!!
May 15, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Robert,
Many thanks for the feedback and review.
We're delighted that you found the purchase smooth and easy, I'm sure that if you ever need to claim it will be dealt with professionally.
Best regards,
Gary
Betterbuyinsurance.co.uk
Good buy
Easy to use website, very competitive prices but I had to chase up confirmation of purchase but this was resolved.
May 13, 2018
Unprompted review
Reply from Better Buy Insurance
Hi Bobcar,
Great to hear you like our website and pricing and our cover. Really sorry you had to chase purchase confirmation.
Thanks for signing up with Better Buy Insurance and for you review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Great price & cover
Great price & cover, phone companies ask £10-12.50 no brainer!!
May 10, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Darren,
Great to hear you like our pricing and our cover.
Thanks for signing up with Better Buy Insurance and for you review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Signed up today very easy and simple…
Signed up today very easy and simple and very reasonably priced for what you get back. If i ever claim hopefully its just as easy and simple
May 10, 2018
Unprompted review
Reply from Better Buy Insurance
Hello Robert,
Many thanks for signing up with Better Buy Insurance and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
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