Better Independent Living Reviews 280

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their sturdiness, excellent design, and how well they meet specific needs. Many people highlight the efficiency of the ordering process and the promptness of delivery, often arriving earlier than expected. The service is frequently described as first-class, with consumers appreciating the helpfulness and ease of interaction. However, some customers experienced issues with delivery, including delayed orders or unexpected postage fees for certain regions. A few people also encountered problems with product assembly instructions or found that some items, like a specific toilet seat, did not function as expected.

What people talk about most

Product

People report positive experiences with products. Customers frequently praise the quality, value, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the promptness and efficiency of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very pleased with the quality of the... See more

Order

Customers consistently note positive experiences with order processing. Many reviewers highlight the easy... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mum wanted a commode that didn't look like one, I found BIL on an internet search and they had exactly what she was looking for. I arranged speedy delivery as I wanted to be there when it arrived (du... See more

Rated 5 out of 5 stars

Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more

Rated 5 out of 5 stars

The product was delivered on time and in good condition, easy to adjust height, and was in use just minutes after delivery. The item is well made and sturdy, delivery information from courier was on t... See more

Rated 5 out of 5 stars

I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more


Company details

  1. Disability Equipment Supplier

Written by the company

At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

280 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Feeding dish is dangerous to use

Feeding dish is an accident waiting to happen. Put any downward pressure on the plate and it falls into the tank of very hot water. There should be a much wider rim for the plate to sit on. Impossible to use safely with a knife and fork. Perhaps some sort of perforated stand in the centre of the tank would help too. I certainly could not recommend this product.

April 11, 2026
Rated 5 out of 5 stars

Amazing

Excellent high chair for my disability in the kitchen. Comfortable and easily built by my husband and so good that it's adjustable to your height. X

April 5, 2026
Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Good prices. Speedy delivery.
Very happy with the folding commode. Easy to set up. Sturdy and takes up minimal space when folded.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Excellent service great prices good products will buy again from this company

March 20, 2026
Unprompted review

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