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Better Independent Living Reviews 

297
•
TrustScore 4.5 out of 5

4.7

Disability Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and the remarkably smooth and straightforward online ordering process. Many people note that items arrive exceptionally well-packaged, exactly as described, and completely ready to assist with everyday mobility and home needs. However, some people mentioned minor challenges with product instructions or physical adjustments, such as understanding assembly diagrams or carefully securing parts. A few consumers also experienced occasional delivery or packaging hiccups, including tracking confusion during transit or minor exterior box damage upon arrival.

What people talk about most

Product

Consumers find product to be positive, highlighting good quality, sturdy design, and helpful assistance for... See more

Delivery service

Clients share satisfaction with the delivery service, frequently highlighting promptness and careful... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with items that are well made and... See more

Order

Customers consistently note positive experiences with order processes, highlighting an easy ordering... See more

Service

People report positive experiences with service, highlighting fast and efficient order processing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more

Rated 5 out of 5 stars

For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more

Rated 5 out of 5 stars

Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more

Rated 5 out of 5 stars

I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more

Company details

  1. Disability Equipment Supplier

Written by the company

At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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4.7

All reviews

(297)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing

Excellent high chair for my disability in the kitchen. Comfortable and easily built by my husband and so good that it's adjustable to your height. X

April 5, 2026
Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Good prices. Speedy delivery.
Very happy with the folding commode. Easy to set up. Sturdy and takes up minimal space when folded.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Excellent service great prices good products will buy again from this company

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent product .

An excellent product and prompt delivery after Mum was discharged with short notice from hospital. Ideal for getting meals etc. from a kitchen to a dining area.

January 20, 2026
Unprompted review

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