I've been going here for over a year, even taking my son because it's easier for me than seeing my PCP. However, Shaquaysha at the front desk is extremely rude! She even got an attitude and said, "Som... See more
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See what reviewers are saying
The ability to make an appointment made the process quite speedy. All of the personnel, from reception to Nurses very friendly and professional. Very happy with the treatment, and if I ever have nee... See more
Easy appointment on-line for COVID-19 test. to travel on airline. Results back that day as scheduled. PDF format for download to receive attestation form was quick.
I scheduled online a same day COVID PCR test for my daughter, was in the office for 10 minutes, and had the results that evening. The staff was friendly and helpful. I was so impressed and appreciativ... See more
Company details
Written by the company
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Contact info
North Parham Road 1380, 23229, Richmond, Virginia, United States
- 804-821-0010
4.7
Excellent
264 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Your staff were very helpful and accomodating
I went to the wrong site and by the time I reached the correct location I was quite late for my appointment. The receptionist told me that they were already running late and it would be difficult to give me the covid-19 test that day. I explained that a hospice worker who attends my sister and her husband had been found positive for covid-19 and we were anxious to make sure that she had not inadvertantly compromised the household. The receptionist was very understanding and made it possible for me to be tested that evening. (The good news was that I tested negative!)
January 22, 2021
I didn't have to wait too long to see…
I didn't have to wait too long to see the doctor and the doctor knew what the problem was right away and I'm better now. Thank you
January 22, 2021
Everyone was very personable and…
Everyone was very personable and attentive. All of my questions and concerns were addressed adequately. Would recommend.
January 16, 2021
All staff were professional and…
All staff were professional and friendly. The doctor was knowledgeable and had a nice bedside manner.
January 16, 2021
Everything was ok
January 16, 2021
Great Service!!
This was the easiest, fasted and jut best all around appointment I have ever made. Easy to book online. They were timely getting me in a room with nurse and the doctor was fast following up as well. No real wait time at any point. The were so nice and professional. I can go other places for free but honestly going here in the future is worth the co-pay. I went because my normal minute clinic I visit was temporarily closed.
January 16, 2021
Felt Bad
I went in because I had flu symptoms. Headache, chills, and body aches. They brought me in and immediately tested me for COVID 19. Service was professional. Staff was friendly. Doctor was very thorough and was not in a hurry. Great place if you need concerned attention.
January 15, 2021
Covid Test
Went in for a Covid test. The nurse was great as well as the PA. Everything was done very efficiently.
January 15, 2021
Simon is an outstanding practitioner
Simon is an outstanding practitioner. He listened carefully to the description of symptoms, responded with concern and compassion, thoroughly assessed my area of concern, ordered the appropriate tests, immediately treated suspected conditions, and followed up with results.
January 15, 2021
Very well run
Very well run, timely, structured, and professional. Thanks for a great experience with not so fun topics of visit. Thank you!
January 15, 2021
I went for a covid test and all things…
I went for a covid test and all things considered it wasn't a bad experience.
January 15, 2021
My location
Very clean and professional. Everyone i interacted with were very friendly
January 15, 2021
Covid Testing
Needed a Rapid Test for Covid. Negative: having to sign up starting at midnight just to get an appointment that day. Not their fault due to demand.. Positives: On- time, friendly staff, quick visit, empathetic PA.
January 15, 2021
Great Urgent care center
Staff is very friendly. The NPs & other staff very knowledgeable and friendly as well. Have been to BM twice & both were great experiences. Both locations I felt very comfortable & the wait time was very short.
January 15, 2021
Great personnel and all very friendly
Great personnel and all very friendly and efficient. Great experience overall!
January 15, 2021
Long Wait Time
While my experience with the doctor was great, I was left in an exam room solo for at least 45 minutes, which I find unacceptable.
January 15, 2021
Reply from BetterMed Urgent Care - Regency
Thank you for taking time to leave us feedback. We are sorry that your experience with us was not wholly positive. We will be sure to share your experience with the site manager.
Staff were wonderful and kind!
January 8, 2021
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