I've been going here for over a year, even taking my son because it's easier for me than seeing my PCP. However, Shaquaysha at the front desk is extremely rude! She even got an attitude and said, "Som... See more
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See what reviewers are saying
The ability to make an appointment made the process quite speedy. All of the personnel, from reception to Nurses very friendly and professional. Very happy with the treatment, and if I ever have nee... See more
Easy appointment on-line for COVID-19 test. to travel on airline. Results back that day as scheduled. PDF format for download to receive attestation form was quick.
I scheduled online a same day COVID PCR test for my daughter, was in the office for 10 minutes, and had the results that evening. The staff was friendly and helpful. I was so impressed and appreciativ... See more
Company details
Written by the company
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Contact info
North Parham Road 1380, 23229, Richmond, Virginia, United States
- 804-821-0010
4.7
Excellent
264 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great service - PA and nursing staff professional and kind
Great service; The PA was so knowledgeable and helpful. Will use again.
January 8, 2021
December Rapid COVID 19 test
Setting up an appointment for my COVID 19 rapid test was a challenge as I had to log on at 12:00AM the day of; however, obviously demand for a test is high. Appt. slots at most locations were gone in 4 minutes! Thankfully I secured an appt. at the Regency location.
Staff was friendly and very helpful!! Very professional and everything went faster than I expected. The PA that gave me my results made sure I had all my questions answered and took his time. I didn’t feel rushed out.
Overall very great experience. I thank you all!!
January 8, 2021
covid testing
The wait was pretty long even with an appointment, but the computers were down and there were 6 of us, so we understood. Staff was friendly and everything was well run once we were seen.
January 8, 2021
Everything was extremely clean and…
Everything was extremely clean and everyone who worked there was kind and made it a very easy experience.
December 28, 2020
Urgent care
It was ok. Health care personal was ok too.
Everything was done I guess accordingly.
No hassle. Had to wait a little. But that’s I think was regular waiting for short staffing at the time I was there.
December 28, 2020
It was great and smooth but waited in…
It was great and smooth but waited in room a little longer then anticipated.
December 28, 2020
impressed!
I was so impressed with the individual who was administering the tests- she was calm, patient, knowledgeable, and professional. Do what you can to keep her on staff!
December 28, 2020
The staff was kind and efficient
The staff was kind and efficient! Couldn’t ask for a better experience!
December 28, 2020
The wait time too long,even if you had…
The wait time too long,even if you had an appointment.
December 26, 2020
Easy to Use, Great Service
It was very easy to get a telemed appointment and an in person Covid test.
December 26, 2020
So thankful!
I had to take my 4 year old in for stitches and was so thankful for the staff at BetterMed. I was so thankful for their care and won’t hesitate to see them again.
December 25, 2020
The service was ok
The service was ok, but I am still experiencing ear problems. The steroid drops did not help. Probably need to visit an ENT. Provider and nurse were very professional and treated me as I was their only patient for that day.
December 24, 2020
Reply from BetterMed Urgent Care - Regency
Hi L Winston,
Thank you for taking time to leave us feedback. We are sorry that you had a negative experience with us. We will share your experience with the site manager.
Most thorough
This is my 3rd visit to a BetterMed in the Richmond area. All visits were at different locations. This area by far was the most thorough of all three. The first to take information on medications and allergies and the first to actually swab for a counted amount of time.
December 22, 2020
COVID testing was excellent
Friendly, followed precautions and results came back super quick!
Thank you all for all that you do!
December 21, 2020
Excellent service
December 21, 2020
COVID attention to details
The staff at BetterMed was so helpful to me in monitoring my COVID status. I came in twice for testing. The second time I had symptoms and did the rapid test which was negative. But the PA took extra time with me and recommended a PCR test to be more confident in the outcome.
He prescribed an antibiotic in case my test came back negative that I'd gave something to take to get better. My PCR test was positive - they called very quick to let me know i was positive and saved my family from being exposed over the holidays. THANKS BETTERMED!
December 21, 2020
covid 19 testing was very efficient and…
covid 19 testing was very efficient and professionally completed in a timely manner. Much appreiated
December 21, 2020
Great doctors and staff
Great doctors and staff. Took very good care and the COVID test wasn't uncomfortable at all.
December 20, 2020
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