Better Removals Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and office team are exceptionally polite, friendly, and supportive, making initial arrangements and quotes completely hassle-free. Consumers note that communication is clear, and the team is always accommodating with any schedule changes or special requests. People also appreciate the highly efficient moving service, observing that the crews work tirelessly to protect possessions and execute relocations smoothly. Reviewers consistently state they would gladly recommend this reliable removal business to anyone looking for a smooth, professional, and completely stress-free moving experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process from initial quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... See more

Rated 5 out of 5 stars

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodati... See more

Rated 5 out of 5 stars

In what could have been the most stressful of times, the whole process was handled extremely well, from the initial quote from Mike to the 4-day packing and removal process lead by Ollie. The whole te... See more

Rated 5 out of 5 stars

I was so impressed right from when they arrived on the first day of packing. Polite, friendly and clean and tidy appearance. They took note of my requirements, took care of my possessions and work... See more


Company details

  1. Moving Company

Written by the company

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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No recent history of asking for reviews

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4.9

All reviews

(163)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitted me in at exceptionally short…

Fitted me in at exceptionally short notice.
Prompt, tidy and efficient (both the office staff and removal guys).
Came with mattress covers etc.
Very pleased.
Would highly recommend

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. The crew turned up on the morning punctual and ready for business. Despite raining for most of the day, they were all polite, friendly, hard working and just made my move and storage arrangements as easy as they possibly could. Nothing was too much trouble for them. I highly recommend Better Removals to take the stress out of your move. Glenn

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service, from the first meeting with Kerry, to the arrangements with girls in the office - SUPERB !! Equally move out guys, storage of our goods and the move in guys. Every single member of bettermoves team were courteous, professional and extremely personable. Not so much as a scratch on any wall nor a single item of our belongings were damaged. We can not thank Bettermoves enough for the superb service received. HIGHLY RECOMMEND TO ALL. Thank you x

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish! We booked last minute and felt confident that our move would be handled well. From the online survey to getting our furniture into our new home. The team (Ben and Charlie) worked hard to make sure we were happy. We were not disappointed. Our belongings were handled with care. A stress free experience from a team I would hight recommend. Thank you Better Removals.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent friendly team

Excellent friendly team with 4 of them packing and loading the day before moving. 3 of them the following day travelling from Herts to Devon in atrocious weather. Delayed due to various traffic incidents (as we were also), but stayed to complete unloading that evening. Thanks for taking the stress out of the move.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

excellent service

Nothing was too much trouble at any point. Everyone was polite and friendly and great care was taken with our items.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Office move

Better removals recently helped us moved our Charity's office. The removals men were extremely helpful, friendly and professional. Thank you

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional

The team of four worked so hard on one of the hottest days of the year, nothing was too much trouble, nothing was damaged or broken. We had many pot plants to move, these all arrived undamaged and everything else was put into the designated rooms making it easier for us to get straight in our new home. However the key for us was how friendly and helpful they were, a great bunch of lads who took pride in doing a good job - can't praise them higher, a very good experience.

August 21, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you for your excellent review, we try!

Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommend.

August 12, 2022
Unprompted review
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Reply from Better Removals

Thank you from all those at Better Removals

Rated 5 out of 5 stars

Highly recommended

The estimator was on time and professional. The administration team were really helpful whenever I called. The removals team worked so hard to load the van and managed to unload at our new address within the same. Nothing broke. I can highly recommend Better Removals

July 31, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you for a great review, we are pleased to have been able to help you, I will feed back to the team your comments, Kindest Regards

Rated 5 out of 5 stars

Better Removals - Commercial Move 10/10!

Better Removals quoted us a competitive price to move a large amount of boxes, a copier and other office equipment from Storage to our new office.

The 2 polite removals guys turned up promptly, were well mannered and even in 8am and 34'c heat, they cracked on without issues. They moved onto the new office we were moving to once loaded and this was then offloaded with no issues at all. All items placed in the corners of our new room, giving us space to unpack! this was very helpful.

I couldn't fault any part of Better Removals service and will definitely be a returning customer should we require any services in the future.

Also a big shout out to Greta who was very helpful from start to finish!

10 out of 10 from us

July 27, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

It was a fantastic move and a pleasure working with you Lee. All the best Greta

Rated 5 out of 5 stars

Top marks.

Top marks to Ben, Charlie, Nick, Chris and their young helpers. The removals team were awesome; efficient, considerate, cheerful and helpful (they even helped our seller move her final boxes out so that we could move in)! This was all preceded by a video consultation to give an accurate estimate of volume and time needed. Thank you

July 27, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you for a great review! We will feedback to the team and appreciate your comments

Rated 5 out of 5 stars

Kindness, efficient and supportive service

I felt very supported and reassured by the excellent service received right from the initial contact to assess my requirements, the delivery of all the appropriate packing materials and the kind, efficient and hard working removal men on the day, making a possible stressful experience to one where one felt cared for and in good capable hands.

July 7, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you for your kind words and we are so pleased fr the positive feedback, I will pass on your review to the operations and Sales team.

Rated 5 out of 5 stars

Second time around and just as good.....

I used Better Removals recently for the second time and as expected the service was great from start to finish. The team in the office were great to deal with. The process of moving on the day was made so much easier by the team doing all the hard work! They knew exactly what was needed to be done, were efficient, respectful and polite. Nothing was too much. We were out on time and unpacked into my new house before I knew it with everything in the right place. I cannot speak highly enough of the service. Would recommend without questioning.

June 16, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you so much for your excellent feedback! At Better Removals we take pride in our service and glad we could help!

Rated 5 out of 5 stars

First class service from beginning to…

First class service from beginning to end from office and crew. We moved an elderly relative and took advantage of their full packing service which was very reasonably priced. Office staff met us for the survey and were really helpful, knowledgeable and reassuring. The crew worked so hard and were very friendly and professional. So glad we chose this company and would highly recommend.

May 26, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you so much for your excellent feedback, we are so pleased to be able to help you

Rated 5 out of 5 stars

Headache-free removals!

Had a fantastic experience moving home with Better removals. They provided an accurate quote, let us know exactly what we would need to do to prepare and were so helpful and hardworking on the day. I would definitely use them again and recommend to anybody looking for a great removal company!

May 25, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you for such great feedback, glad to have helped!

Rated 5 out of 5 stars

Super service provided by better…

Super service provided by better removals from start to finish. The two guys that came to move us were amazing. I have no plans to move again but if I did I would not hesitate to use them again.

April 29, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

Thank you for your positive reply, its much appreciated, glad to be of service!

Rated 5 out of 5 stars

First Class service and at a reasonable…

First Class service and at a reasonable price, which frankly I didn't expect. Throughout the process from booking to the final box I was felt to feel valued. I thoroughly recommend.

April 21, 2022
Unprompted review
Better Removals logo

Reply from Better Removals

We are so pleased to have been able to help you and thank you for the excellent feedback!

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