Better Removals Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and office team are exceptionally polite, friendly, and supportive, making initial arrangements and quotes completely hassle-free. Consumers note that communication is clear, and the team is always accommodating with any schedule changes or special requests. People also appreciate the highly efficient moving service, observing that the crews work tirelessly to protect possessions and execute relocations smoothly. Reviewers consistently state they would gladly recommend this reliable removal business to anyone looking for a smooth, professional, and completely stress-free moving experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process from initial quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... See more

Rated 5 out of 5 stars

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodati... See more

Rated 5 out of 5 stars

In what could have been the most stressful of times, the whole process was handled extremely well, from the initial quote from Mike to the 4-day packing and removal process lead by Ollie. The whole te... See more

Rated 5 out of 5 stars

I was so impressed right from when they arrived on the first day of packing. Polite, friendly and clean and tidy appearance. They took note of my requirements, took care of my possessions and work... See more


Company details

  1. Moving Company

Written by the company

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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No recent history of asking for reviews

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4.9

All reviews

(163)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, polite and great service.

Could not ask for a more personable, great bloke's and a very understanding company. Being disabled with illness, it was a great help from Better Removals, (Would have paid more, ho ho ho). Well done the lads!

November 24, 2021
Unprompted review
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Reply from Better Removals

Thank you so much, it was a pleasure to help you

Rated 5 out of 5 stars

Very friendly and helpful movers

Very friendly and helpful movers, was all straightforward to get sorted out.

November 23, 2021
Unprompted review
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Reply from Better Removals

Thank you for your positive review, it was a pleasure to help you

Rated 5 out of 5 stars

Excellent from start to finish

I'm not sure how they could have done better. The office staff were responsive, getting a quote was very simple, the movers themselves were phenomenonal.

November 22, 2021
Unprompted review
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Reply from Better Removals

Its always nice to receive positive reviews, our office staff work hard to help all our customers and we are proud of our moving staff on the road.

Rated 5 out of 5 stars

Internal Office Move

We had an internal office move and used Better Removals. The guys were extremely helpful and efficient and we had a seamless moving experience. The staff came in on Monday and had a new desk in a new office, what more can you ask for!

November 12, 2021
Unprompted review
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Reply from Better Removals

Thank you for your positive review, it was a pleasure to be able to help you

Rated 5 out of 5 stars

An excellent removal experience

The guys arrived on time and got stuck into the loading. They were very pleasant and after a 60-mile journey got the unloading done in record time. Everything was put were requested and with no damage.
A great team!

November 3, 2021
Unprompted review
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Reply from Better Removals

Thank you so much, it was a pleasure helping you

Rated 5 out of 5 stars

Thank you Better Removals for a smooth…

Thank you Better Removals for a smooth office move for us last week. You have teams of expertise who looked after various areas during the office move and the office cleansing and you now have another very happy customer. We would highly recommend you to any business and will think of you for our future office moves. All the best.

November 2, 2021
Unprompted review
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Reply from Better Removals

Thank you so much Maggie, it was a pleasure working with you! Please keep in touch for the future. All the best Better Business Relocation team

Rated 5 out of 5 stars

Brilliant removals we would highly recommend.

We had a brilliant team for removals they took all the stress out of the day for us.
They were very professional.
They had us moved out and into the new place really well.
They were very good I would highly recommend them.
The head office team were very helpful too.
Better delivered all the boxes and tape we needed so that was a great help to.
They also collect the boxes when you have finished with them.
Very good professional company with brilliant removal teams.

October 19, 2021
Unprompted review
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Reply from Better Removals

Thank you so much! We aim to please

Rated 5 out of 5 stars

Excellent service

Excellent service. The crew arrived exactly on time. They were very polite and helpful and worked extremely hard and fast. We’ll done and thank you so much for all your hard work

October 14, 2021
Unprompted review
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Reply from Better Removals

Thank you so much for choosing Better Removals, it was a pleasure helping you

Rated 5 out of 5 stars

I would have no hesitation…

I would have no hesitation recommending, right from the start they were thorough, efficient and friendly and I cannot find anything to criticize. Would certainly use them again and have already recommended and will continue to do so.

October 13, 2021
Unprompted review
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Reply from Better Removals

Thank you so much, it was a pleasure helping you

Rated 5 out of 5 stars

Well done Better Removals

Better Removals moved us from Welwyn to Tewin in September. The whole organisation was professional, helpful and friendly. In good time we were delivered plenty of boxes, tape and paper. On the day Daniel Bodnar and his team Tyrone, Paddy and Ashley delivered an efficient, speedy and careful move. We would have no hesitation in recommending Better Removals. First class performance in the lead up and on the day !

October 4, 2021
Unprompted review
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Reply from Better Removals

Thank you so much, it was a pleasure helping you

Rated 5 out of 5 stars

I cannot recommend Better Removals enough!

I cannot recommend Better Removals enough! From my first meeting with Greta, to the actual moving day, Better Removals could not have been more helpful and accommodating! Nothing was ever too much trouble and we had A LOT of moving parts (sorry Greta! Ha ha)
If you’re looking for a trust worthy moving company then look no further, everything is better with Greta! (and her team of course ;-))

October 2, 2021
Unprompted review
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Reply from Better Removals

Thank you Gemma, its been an amazing experience working with you and always here if you need anything else! Its ALWAYS better with Better Removals!

Rated 5 out of 5 stars

The two men arrived when expected and…

The two men arrived when expected and literally worked their socks off from the minute they got there til the minute they left. Smartly dressed, polite and genuinely lovely. I couldn’t have asked for a nicer removal experience. Better removals were recommended to me and I was not disappointed. Would recommend them 100%

October 1, 2021
Unprompted review
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Reply from Better Removals

Thank you so much it was a pleasure working with you.

Rated 5 out of 5 stars

Superb service for our move from Essex…

Superb service for our move from Essex to Devon. Nothing too much trouble for the crew. Competent, professional, friendly, good humoured and efficient. Made a stressful time totally chilled. Cannot recommend more highly!

October 1, 2021
Unprompted review
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Reply from Better Removals

Thank you so much for the excellent review

Rated 5 out of 5 stars

Great service

Great service, we used the packing service which was great and the removers were punctual and just got on with the task at hand in both homes. Would definitely recommend!

October 1, 2021
Unprompted review
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Reply from Better Removals

thank you so much for a great review

Rated 5 out of 5 stars

Calm and stress free

From the very start Better Removals were professional, helpful and friendly. When you spoke with them on the phone the members of staff were knowledgeable and inspired you with confidence. They were efficient in delivering boxes, tape and paper. On the day of the move they arrived promptly and they took care with our belongings. On arrival they delivered efficiently and carefully and always asked where we wanted things. They were cheerful all the time and nothing was too much trouble for them. All the men made the whole stressful process of moving seem a breeze. I can't thank them enough and although I have no intention of moving again if I did I would use Better Removal without any hesitation.

September 30, 2021
Unprompted review
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Reply from Better Removals

Thank you so much it was a pleasure working with you

Rated 5 out of 5 stars

Great A team

Great A team, very friendly and happy. They had to stop and move the truck several times with no moans, even helped the bin men. Hope to get the same guys the other end after storage.

September 22, 2021
Unprompted review
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Reply from Better Removals

Thank you so much for your positive review

Rated 5 out of 5 stars

Great positive experience

Very positive experience with this company. Ranging from:
Initial contact reference self storage.
Site visit to provide quotation, which was very detailed and outlined everything clearly.
Discussion on removal dates to suit my requirements.
Once agreed the confirmation and contact from the Sales Office was very reassuring.
On removal day the crew arrived on time, very professional, accommodating and respectful of my property and possessions at both ends.
The whole experience was made much less stressful because of all the points above.
I would have no hesitation in recommending Better Removals.
Thank you to the whole team.

September 22, 2021
Unprompted review
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Reply from Better Removals

Thank you so much for choosing Better Removals, it was our pleasure to help you.

Rated 1 out of 5 stars

Unfortunately not a good experience…

Unfortunately not a good experience moving house with better removals. Felt very rushed and uncomfortable. Wouldn’t recommend, think maybe other removal companies are worth paying a bit more for.

September 6, 2021
Unprompted review
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Reply from Better Removals

I'm sorry you have not had a good experience with us. We will take your comments on board and continuously work to be better. We appreciate the time taken to write this review and apologies again.

Rated 1 out of 5 stars

Dissatisfied

Not a good customer service experience very poor communication

September 2, 2021
Unprompted review
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Reply from Better Removals

Thank you for your feedback and I'm sorry it wasn't the experience you had hoped for. We will continue to make changes to ensure all our customers have a positive experience with us. .

Rated 5 out of 5 stars

Office Relocation - Greta to the rescue!

A big thank you to the Better removals team for a super quick and efficient move and a special thanks to the amazing Greta who made it all possible! With barely any time to arrange removals for an upcoming office move, Greta was super helpful, positive and responsive on all aspects of the move which helped alleviate the pressure, nothing is too much trouble for Greta, thank you!

June 24, 2021
Unprompted review
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Reply from Better Removals

Thank you Sarah, It was a pleasure working with you! Can't wait to do it all again in a few weeks!

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