I ordered 2 tubes of colour and I got sent one of the wrong tube of colour. I panicked because I needed it for my client the day after I received the order. So I rang the wholesaler and they said they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Phone call within 5 mins of placing order explaining a product out of stock but the swapped over once discussing with me, lovely customer service. And super fast delivery? Cannot believe I placed my o... See more
The REM stool arrived on time and in perfect condition. It’s a great product—comfortable, sturdy, and well-made. Really impressed with the quality and how smoothly everything went. Definitely recommen... See more
Had a slight problem with my order which was rectified straight away. Pleasant and helpful young man, would order again from them
Company details
Written by the company
Better Salon Supplies are a family run business, based in Market Deeping close to Peterborough. We were established in 2013 and sell hair, beauty and barber equipment to the trade. We stock some of the industries leading and popular brands which include Wella Professional, L’Oréal Proffesionnel, Italy Aquarely, Wahl Professional, Gamma +, YS Park, Passion, Procare, Joewell, Kasho and many more. Our furniture range consists of REM, Salon Fit, SkinMate and Takara Belmont. We have a Takara Belmont furniture showroom on site which is open by appointment 7days per week. For local customers within 30 miles of our store, we offer Sameday and Nextday delivery*; Tuesday - Friday For customers further afield, we have a website, and offer free standard delivery or Nextday. Delivery is Monday - Friday and excludes Bank Holidays and weekends, subject to terms and conditions. Better Salon Supplies are fast becoming the leader in Salon and Barber furniture and can help with designing your salon and through to installation too. Once you have bought your furniture it doesn’t stop there as we are also authorised to maintain and service your Takara Belmont items too. On staple items such as hair colour, bleaches and sundries, we have started to offer bulk buy pricing to help you save money on the items you use the most.
Contact info
12 Blenheim Way, PE6 8LW, Peterborough, United Kingdom
- 01778346585
- sales@bettersalonsupplies.co.uk
- bettersalonsupplies.co.uk
4.4
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time ordering and was great…
First time ordering and was great service , fast shipping
November 10, 2025
Really disappointed with my order
Really disappointed with my order. I bought a comb and a water spray bottle and even paid extra for next day delivery, but it didn’t arrive as promised. I needed it today, and there was no update or explanation from the website. Not reliable at all — definitely won’t be ordering from here again.
November 11, 2025
Unprompted review
Reply from Better Salon Supplies
Dear Shad
I’m sorry to hear you are disappointed with our service.
Unfortunately you placed your order at 16:41 on the 10th November, this is nearly 4 hours past our cut off for next day delivery. It was therefore despatched yesterday for delivery today.
Information is displayed throughout our website, highlighting the cut off time of 1pm for Next Day delivery and also at checkout.
Kindest
BSS
Helpful staff…
Had a slight problem with my order which was rectified straight away. Pleasant and helpful young man, would order again from them
October 22, 2025
Products arrived when supposed too and…
Products arrived when supposed too and good prices
July 20, 2025
Very efficient
Delivery arrived within 48 hrs of ordering. It was packed well. Woukd definitely use BBS again.
May 7, 2025
Fast delivery and well packaged goods…
Fast delivery and well packaged goods to ensure safe delivery of items.
April 30, 2025
Fast delivery and very good product
Fast delivery and very good product. I couldn’t ask for more. Thank you!
April 11, 2025
Item incomplete
Item pictured with a pump, but did not come with a pump. When I contacted customer service they did not reply.
April 7, 2025
Reply from Better Salon Supplies
Dear Nabiha
Thank you for taking the time to review our business.
I would like to assure you we did reply to you when you emailed us regarding your order of L’Oreal Shampoo, our response may have gone to your junk mail.
I explained that the image was for illustration purposes only and the pump is always sold separately. Trade professionals who purchase L’Oreal regularly will know this. The imagery we use on our website is supplied to us by L’Oreal Professionnel, so we don’t have any control over what they supply us.
If you have used L’Oreal Professionnel or most other professional hairdressing backwash size shampoo and conditioner, I’m sure you will know this.
Kindest
Ady
Better Salon Supplies.
Great product
The REM stool arrived on time and in perfect condition. It’s a great product—comfortable, sturdy, and well-made. Really impressed with the quality and how smoothly everything went. Definitely recommend it!
March 30, 2025
I ordered 2 tubes of colour and I got…
I ordered 2 tubes of colour and I got sent one of the wrong tube of colour. I panicked because I needed it for my client the day after I received the order. So I rang the wholesaler and they said they will send out the right one the next da and said I don’t need to return the wrong tube. I’m really pleased with the customer service I received and will continue to use better salon supplies.
March 25, 2025
Order placed just before 1 pm arrived…
Order placed just before 1 pm arrived the next morning as advertised excellent service
March 13, 2025
Reply from Better Salon Supplies
Thank you for your positive review.
Great service
Great service, product and delivery.
If they say they’ll call you back, they do - which is refreshing these days!
February 27, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.