Better Tax Relief Reviews 

465
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(465)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife and I somehow got $13,000…

My wife and I somehow got $13,000 behind on taxes. I was told about this guy they could take care of everything really nice person very professional his name is Brent anley please don’t hesitate to give him a call and let him take your worries away

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great to do work with Brent Ankey

Great to do work with. Brent Ansley was able to get me to a quick resolution while taking the time to insure I could hear and understand him. Which by the way Brent Ansley was very patient with the communication. Thank you Brent looked forward to finalizing my tax issue with your support. Take care

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Grateful and thankful.

To start, I showed interest in the services they are providing me and they reached out almost immediately. Thus far. Their professional courtesy has been nothing short of. Complete
dedication to me as one in need of professional help with text relief.
I indeed thank, particularly the gentleman who was assigned my case, for helping me a regular person to the fullness of his professional ability. Once again, I'm grateful and thankful.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Defiantly not worth the trouble

Defiantly not worth the trouble. This service provided a free consultation and then asked for $100 for a investigation which lead to an additional $395 payment. I was informed my tax issues would not be a problem to resolve. Considering I only owed approximately $2000 in back taxes and $15000 in frivolous penalties which should be removed due to resubmission on tax documents. I was informed it would not take any longer then 3-4 weeks. After waiting 4 weeks I started emailing and was not getting a response until I filed a complaint with BB. Then they finally responded and said I declined the offer, which I was never made aware of. They got back into contact with me since the website phone number is disconnected. I was getting the run around about the offer. They dragged it on another month and continued to give me vague information. Then I was informed they could not assist me. Although the investigation they performed informed me they would. In the end I did not get any relief but m now facing more problems. they do not have CPA's or tax attorneys like they say they do and they certainly do not know what they are doing.

November 5, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look