Better Tax Relief Reviews 

461
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(461)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Danny Vela!

This was the first year I owed money to the IRS. I was stressed and getting a lot of phone calls from tax relief companies, however, when I received a call from Danny Vela, I decided to take it. Unlike the other calls I've been getting, Danny Vela was very personable and I took an instant liking and trust to him. He was always readily available to answer my questions. Thank you so much!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary

The rep that was assisting me was exemplary, he was very helpful, he was very patient, he was distinctive with how he was going to handle my case, as well as the effort made on the part of assisting me through the difficulty of procuring information regarding my case, I have no notes. Excellent job.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Colin

Colin, my Tax representative is truly an asset to your organization. He was kind, considerate, polite and extremely helpful and informative. Employees like him should never go unrecognized! Please do your best to give him an appropriate reward for his customer service and stellar demeanor.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

B Sanchez was extremely pleasant

B Sanchez was extremely pleasant, polite and professional as well as empathetic to my situation. He explained everything to me step by step and is willing to work with my financial situation. I thank God I finally got the courage to take the necessary steps I needed to get out of this situation but I am extremely grateful that I have B Sanchez in my corner

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

What made my experience great was that…

What made my experience great was that Mr Joseph Reyes answered my questions before I even asked him and also made sure that I understood what we're talking about and also made sure that everything is clear thank you Mr Joseph Reyes you made my day this is the first step looking forward for the next thank you my name is Oscar victorino

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Karla seems very knowledgeable

Karla seems very knowledgeable, she explained everything to my satisfaction.I am excited to see how this turns out. I will be happy to write another review and when this is complete

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars to Carlos Castillo for being a…

5 stars to Carlos Castillo for being a very informative and awesome person. He really understood my issues and concerns . He also was able to relate to what I’m going through financially and did not pressure me to do anything that I was not financially able to do . I’m very happy to have him as my settlement officer. This place is very recommendable

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Kevin Gnewm was very professional and…

Kevin Gnewm was very professional and curious. Explained things in a easy way to understand. Very easy to understand verbally, and a joy to do business with.
Thanks for having a good employee like Kevin.
New customer
Douglas Barton

February 21, 2025
Unprompted review

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