Tower Trophies Reviews 

329
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Vivien and her team are absolutely fantastic. The whole process from ordering to delivery is so smooth. I wouldn't buy our league trophies from any where else

Rated 5 out of 5 stars

Firstly may I say I have no connection with this company but have had my trophies here 3 or 4 times now and they're brill .......very competitive prices , good range and stock and really quick deliver... See more

Rated 5 out of 5 stars

Thanks very much for providing an excellent trophy for a surprise for my wife. Our Bowling Club in now to stingy to give out trophies that can be kept so I decided to purchase an identical one that h... See more

Rated 5 out of 5 stars

At such short notice, Tower Trophies delivered a very good service. Vivian (apologies if spelled incorrectly) was brilliant, keeping me informed via email and was always available on the phon... See more

Company details

  1. Trophy Shop
  2. Gift Shop
  3. Soccer Store

Written by the company

Committed to Exceptional Customer Service for almost 50 years. More than 15,000 "in-stock" designs engraved and dispatched in four days to regular returning customers throughout the UK, Europe and The World. Become part of the family! Tower Trophies is Britain's Biggest Trophy store and is a favourite supplier for hundreds of Sports Leagues across Britain. A full service supplier of Sports Trophies with in-house engraving and personalisation facilities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

329 reviews

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No recent history of asking for reviews

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4.9

All reviews

(329)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality

Goods turned up quickly and the price was excellent. All round easy to deal with.

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

Good clear engraving on the trophy. Very prompt delivery, good communication and sturdy packaging - just what I was looking for, thank you!

December 15, 2014
Unprompted review
Rated 5 out of 5 stars

Trophy

Website was quick and easy to use, the trophy looked great, would highly recommend

December 15, 2014
Unprompted review
Rated 3 out of 5 stars

Just ok!!!

This was a replacement trophy. It was more or less the same but the quality wasn't as good. There was also a chip on the front of the trophy but as it was needed urgently I didn't have time to return & replace. Quality No!!!

December 14, 2014
Unprompted review
Tower Trophies logo

Reply from Tower Trophies

I am saddened and disappointed that you did not receive the 5 Star service that we aspire to with every order.

I can see that you ordered a football trophy on the afternoon of Sunday the 7th December and that this was engraved and dispatched by us three days later and delivered to you at 12.38 on Thursday 11th December. At the time of ordering you told us that your presentation was on Saturday 13th December.

The trophy that you chose was a resin football from the Trendsetting Awards Collection and, if this was a replacement for a similar trophy that you had purchased elsewhere, it should have been identical quality, possibly with a tiny allowance for the fact that every trophy is hand finished. You say it wasn't, therefore I do not consider that acceptable for you and have requested a replacement from the original manufacturer. This will be engraved and delivered to you free of charge within the next day or two. If you would prefer it sent direct to your recipient please let me know.

It is a shame that you did not contact us when you first checked the delivery as we could have replaced it within the two days left before your presentation which I am sure would have improved the situation for you.

Finally, I am grateful for you taking the time to review our service as it is precisely this that helps us constantly improve our working practices and achieve the high standards that we want you to take for granted.

Rated 4 out of 5 stars

Good service, no problems.

The ordering process was easy, even for a complicated set of trophies with different engraving on each. The trophies were delivered promptly. Good efficient service all round. Would be five star except that the shields I got two years ago are no longer available (not just at Tower, but anywhere) which is a pity, and the prices have gone up a bit so I had to order slightly smaller shields.

December 13, 2014
Unprompted review
Tower Trophies logo

Reply from Tower Trophies

Thank you for taking the time to review our service. We aim to give every order the 5 Star treatment but sadly have no control over items that are discontinued by manufacturers. Our prices remain absolutely the lowest on the entire web but inevitably may change year on year as raw material, energy and transport costs increase.

Rated 5 out of 5 stars

Very good service

Very Good service and communication. My orders had a small mistake, then i sent a compliant email. They respond quickly, and sent me a fixed order with 24 hours curier, free of charge. So A++++ service, good customer care, i will order again.

December 5, 2014
Unprompted review
Rated 5 out of 5 stars

good

I Ordered online but made a mistake
phoned next day and they sorted it
And was delivered in one piece and on time

November 28, 2014
Unprompted review
Rated 5 out of 5 stars

Tower Trophies

1st time I have used Tower Trophies and all I can say is;
excellent choice of trophies, excellent value, excellennt service, and first class delivery service.
I would certainly use Tower Trophies again.
Need I say more ?

November 16, 2014
Unprompted review
Rated 5 out of 5 stars

tower at the top

First time ive used Tower
Excellant trophies even though mine are at the lower end of the price range.
Will be using again in the near future.
Graham Williams
(Laurens Golf Society)

November 11, 2014
Unprompted review
Rated 5 out of 5 stars

great

good price good quality products and quick delivery

November 9, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

The service on the website was great, quick and easy and the delivery was excellent. We were kept up to date theoughout the process.

October 19, 2014
Unprompted review

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