BetterPerformanceLtd Reviews 

169
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Exceptional service from start to finish. Ashley & Pete were great. Made the purchase of the new car so easy. Very professional and highly recommended.

Rated 5 out of 5 stars

Bought a stunning BMW M240i today and I must say the whole experience was genuinely a delight from start to finish. I called up to enquire about the car earlier in the week and they were polit... See more

Rated 5 out of 5 stars

Pete & Paul were extremely kind, friendly and helpful throughout the whole process, we had some bumps along the way through no fault of the BP team but they made sure I was updated every step. W... See more

Rated 5 out of 5 stars

Picked up my new car today from these guys today after losing my previous one to flood damage last weekend. It was honestly a breath of fresh air after having been to many dealerships the day befor... See more

Company details

  1. Car Dealer

Written by the company

Used cars for sale in Cardiff & Glamorgan: Better Value Cars: Competitive finance deals, part exchanges welcome, call now!


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4.9

Excellent

TrustScore 5 out of 5

169 reviews

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4.9

All reviews

(169)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service from start to finish

I reached out to Paul asking for him to try and source me a vehicle. I told him the exact spec that I wanted and within minutes he reached out to one of his contacts and provided me the exact car I was looking for.

He made sure that the car was in prestine condition when I collected the vehicle and provided me updates daily.

The service that you receive from Paul is the best that I have received. Not like other car salespeople that try to take your money and run. Genuine group of down-to-earth guys mmaking car-purchasing effortless. I will never get my cars from anywhere else.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

An absolute pleasure to become a…

An absolute pleasure to become a customer of Paul and the rest of the team at Better Performance. Paul spent a good time with me when I'd driven all the way to Wales from Sussex to view and test the highly tuned Nissan GTR I'm proud to say I now own. Explained lots about the spec and car and clearly is a petrol head or 'car guy' and knows cars! Easy going and helpful without ever pushing the sale, there was a great selection of other cars onsite, some of which caught my eye but the GTR stole my heart. Sale agreed it was back over to Wales for collection day and the sale itself was easy, professional and pleasant. If/When I'm in the market again, Better Performance will be the first site I'd likely check for stock. Highly recommended by myself.
Absolutely stunning selection of sports and high end performance vehicles and easy to browse via Ebay ahead of a visit or through the normal Social Media sites.

March 26, 2022
Unprompted review
Rated 5 out of 5 stars

Audi TTS

I recently bought an audi tts from better performance and I can't say enough good things about all the guys who help me from start to finish the whole process was very professional and really friendly I would highly recommend them to anyone who is looking to buy a new car cheers guys loving the new car.

March 26, 2022
Unprompted review
Rated 5 out of 5 stars

M140i

I could go on and on but I'll keep this review short and sweet. I purchased an M140i on Monday after searching for a perfect example for a number of months. I have had a number of cars and experiences with purchasing cars in my short driving life. However, I can say wholeheartedly that the service and experience at Better Performance was second to none.

I viewed the car on multiple occasions before making my mind up. Lewis, Paul and the team were always accommodating, friendly and extremely helpful.

Trading my old vehicle in was also a breeze and I couldn't have asked for a better non-pressurised experience.

The car has been wonderful so far and I know I'm going to love the ownership experience. I will recommend Better Performance to anyone looking to buy a car and I will not shop anywhere else now.

Thank yous are due for the staff and I hope to see you in a couple of years to upgrade!

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Bought a Audi RS4 2 years ago which was…

Bought a Audi RS4 2 years ago which was in perfect condition and had 2 years trouble free motoring decided to move on to another Audi the garage contracted me and offered a brilliant price to buy it back commutation was brilliant and after sales was impeccable
Will deal again top people

September 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

James,

What a pleasure it was to deal with you!
We're also super thrilled with the Audi.

We hope you'll stay in touch with us, and look forward to helping you in your next car search; when you're ready.

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Outstanding service

The Golf R is the second car I’ve purchased (previous M4 Comp) from Lewis and Paul at Better performance, as before the standard of service I received in viewing, purchase and collection of the car was outstanding and I highly recommend purchasing from them. Will definitely be purchasing my next car from them.

September 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hey Brett,

Thanks for leaving this great 5-star review, and thank you for being such a great customer.

We look forward to doing business with you again, in the future!

But for now... enjoy your new car.

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Absolute first class service

Absolute first class service from Better Performance. They picked me and my wife up from the train station which was a big help. The customer service from Paul was fantastic. All in all a real pleasure purchasing a car from these guys. Highly recommend.

September 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hi Joe!

Thanks for leaving us this great review.

It was an absolute pleasure to deal with you, and we're so happy you were thrilled with the Golf R when you came to see it.

I'll make sure I pass the review on to Paul, as he will be so pleased!

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Made the whole process quick and easy

Very friendly staff, easy to deal with, have a love for cars and made the whole process so easy, including a test drive, we were in and out of there within 30-40 minutes and purchased a vehicle that came with 6 months warranty. Highly recommend

September 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hey Charlie,

Thanks so much for taking the time to leave us a review.

It was a pleasure to deal with you, and... we hope you're loving the car?

Look forward to keeping in touch, and hopefully, selling you another car in the future.

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Recent purchase C63 AMG

Recently purchased my C63 from the boys at better performance, would highly recommend thank you again!

September 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hey Lance,

Thank you for leaving us a great 5-star review!

Hope you're loving the new C63 AMG.

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

I cannot recommend Better Performance enough.

I was on the lookout for a new car. I was going to do multiple test drives on a wide range of cars and searching for my 2nd test drive I stumbled across Better Performance.
I messaged Paul and got a reply within the hour telling me I could come down for a test drive. As soon as I got there the car was ready for me and it wasn't long before I got to drive the car.

There was absolutely no pressure in buying the car, and no pressure while on the test drive at all which is very rare. After my test drive I had a sit down with a few of the team just having a chat about cars and what they could recommend for someone my age/with my budget.

I kept my interest for the car for over a month, and got in close contact with Lewis who really looked after me and kept me in constant communication.

I had to wait for a job promotion but during this time, the team kept communication with me and let me know if there were any buyers interested in the car.
About a month later, the car was still available and I had messaged Lewis & Paul that I was ready to buy the car. On the same day, I bought the car, which was ready a day later. They did ask me if I wanted it on the same day but I needed time to sort out my finances/insurance.

The detailing team before purchase kept the car in amazing condition and they keep every single car in immaculate condition, and when I bought the car they did another check over to make sure everything was pristine, which pristine is an understatement. The detailing team made sure that I was happy with how the car looked, and they asked me to check the car myself and if there was anything out of place, they would clean up.

The team at Better Performance are amazing, everyone makes you feel welcome. From the admin team to the sales team to the detailing team.
They are highly knowledgable about cars and everyone there is a petrol head hence the name 'Better Performance'.

I cannot thank you ALL enough for making me feel at home and welcoming me into your amazing community. I'm excited to be apart of it for years to come. Cheers for your business and friendship.

September 21, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Alex,

It was a pleasure getting to know you and helping you find your new car. It clearly was meant to be that it was there all this time waiting for you.

Thank you for leaving a lovely review. I'll pass this onto the Team.

We hope you're loving the new car! Pop in any time and see us.

Kind Regards,
Jessica
Better Performance

Rated 5 out of 5 stars

Fantastic experience

The whole experience of buying my car from Better Performance was absolutely fantastic. It was a pleasure dealing with Lewis and the team who were easy to contact, really friendly and super helpful. The car was well prepared for collection and the team couldn’t have done more to give me a great experience. I wouldn’t hesitate to recommend Better Performance and I will definitely be returning in the future to find my next car!

September 21, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hi Harrison,

Thank you for taking the time to leave us a great 5-star review!

I'm so glad to hear about you experience, and I'll make sure I pass the message on to the rest of the Team.

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Had the best experience ever

Had the best experience ever buying my car from start to finish, Paul was fabulous told us everything we needed to do and very professional would not hesitate to buy a car from this firm in the future thank you paul

September 21, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hey Leanne,

Thank you for leaving this review, I'll make sure I pass this onto Paul.

We hope you're enjoying the new car?

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Excellent garage quality

Went through a few garages looking for the right car...better performance just made me feel confident and trusted them just with there help and thoughtfulness....would highly recommend this garage to anyone looking for a quality used car...staff spot on no pressure and answered all my questions and bent over backwards on the purchase of my new car...big thanks to Paul and jess...

September 21, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Andrew,

Thank you for leaving this review, it's so great to hear about customer experience and I think yours capsules what we're all about!

I'm so glad you're happy with the new car - it was a pleasure dealing with you.

Look forward to catching up in the future.

Kind Regards,
Jess
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Bought a bmw M2 competition from here

Bought a bmw M2 competition from here. Great experience from start to finish, the guys working there were very helpful.
Definitely will be going back again.
Great stock of cars!

August 1, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hi Darren,

Thank you for taking the time to leave us a review.

It was a pleasure dealing with you, and we hope you're loving the M2?

Kind Regards,
Jessica
Better Performance Ltd.
02920 704 425

Rated 5 out of 5 stars

Absolutely overwhelmed with the service…

Absolutely overwhelmed with the service and hospitality of Paul and the team at Better Performance. Nothing was too much trouble having ordered the vehicle online and not visiting it before collection. When I arrived the guys made me feel like I’d known them for years and gave me the new car buzz - can’t thank you all enough. Would definitely recommend these guys to anyone looking to purchase a vehicle!

July 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Paul,

Thank you for taking the time to leave us a review!

It's been an absolute pleasure dealing with you, and we hope you enjoy the SVR - it really is an absolutely stunning car.

We look forward to keeping in touch, and hopefully dealing with you in the future!

Kind Regards,
Jessica
Head of Marketing
Better Performance
02920 704 425

Rated 5 out of 5 stars

Very happy

Great service, knowledgeable staff and very happy with the car. Will definitely give them a call when it's time to change again.

July 28, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hey Alex,

Thanks for leaving us a review!

We're so glad that you're happy with your BMW M2 - what a car. We may be slightly biased towards our favourite M Car, but now you can see why!

It was a pleasure to do business with you and hope that in the future, when in search for your next car, you'll consider us again.

Kind Regards,
Jessica
Head of Marketing
Better Performance
02920 704 425

Rated 5 out of 5 stars

Amazing company to deal with

This purchase was a real first for me as I rarely buy products on line especially not something of this value and was planning a road trip to view the car as only around two three hours from me.
However after talking to Paul and several others at better performance they had totally reassured me that I was making the right decision. They did in courage me two drive up and see them in person but also offered free delivery and after everything they had told me I felt there was no need and opted for delivery.
When the car arrived on the back of a truck it was far better than the pictures showed and the driver was fantastic and very helpful. It seems I’ve bought an amazing car from a fantastic company who are very passionate about what they do THANK YOU.

July 27, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Garry,

Thank you so much for taking the time to leave us a review.

It's great to read about what our customers think of us here at Better Performance. We strive to provide a 5-star experience, at all times, and i'm happy to hear we delivered this again!

We're so glad you're pleased with your new car, and look forward to welcoming you back when you're looking for a new car in the future!

Kind Regards,
Jessica
Head of Marketing
Better Performance
02920 704 425

Rated 5 out of 5 stars

I purchased my car from Paul and part…

I purchased my car from Paul and part exchanged my car all over the phone. Agreed a price quickly. And they arranged to deliver the car on the date I asked and took mine in exchange.
Excellent service and would recommend them.

July 27, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hi Keith,

Thank you for taking the time to leave us a review.

It was great to do business with you, and I'm so glad to hear you are happy with the new car.

We hope to do business with you again when you're in the market for a new car.

Kind Regards,
Paul Walker
Company Manager
Better Performance Ltd
02920 704 425

Rated 5 out of 5 stars

What an amazing company to deal with !!!

Honestly the best experience that I have ever had purchasing a vehicle, this team is all about customer service and satisfaction, nothing has been too much trouble for them. They updated me on every step of the process and even dealt with the number plate transfer for me. I collected the car knowing that whenever I need another vehicle, they would always have my business. I cannot recommend them enough. Thank you Lewis, Jessica and Paul.

July 6, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hi Paul,

Thank you so much for taking the time to leave us a review.

It was a pleasure to meet you and do business with you! You'll absolutely love the SVR, and I hope you pop in and see us / stay in touch. We've made a friend, rather than a customer.

All the best,
Jessica
Head of Marketing
Better Performance
02920 704 4245

Rated 5 out of 5 stars

First class service

Great company, easy to deal with and extra helpful. Rarely I recommend dealers but these guys deserve the credit. Highly recommended.

July 5, 2021
Unprompted review
BetterPerformanceLtd logo

Reply from BetterPerformanceLtd

Hi Sean,

Thank you for taking the time to leave us a review!

It's great to read how highly you think of us as a Dealership; that's all we ever want is for customers to feel happy when they're here.

I've passed this on to the whole Team, so thank you again for your kind words.

Kind Regards,
Jessica
Head of Marketing
Better Performance
02920 704 425

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