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Betwhale Reviews 

469
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward and quick deposit process, finding it easy to add funds to their accounts. People also enjoy the variety of games available, noting that the website generally runs smoothly without lag. Furthermore, some consumers have experienced helpful and responsive customer service when needed. However, a significant number of people were dissatisfied with the withdrawal process. Many reviewers report that payouts are consistently slow, often taking several days or even weeks, and some describe an extraordinary verification process. Customers frequently mention receiving only partial or limited amounts of their winnings, or facing various excuses and difficulties when trying to access their funds.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting quick cash-outs and... See more

Website

People report ambiguous experiences with the website, with some customers expressing satisfaction and others... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Response time

Users describe ambiguous interactions with response times; many customers report positive experiences,... See more

Refund

Consumers find the refund process to be a source of significant frustration and dissatisfaction. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

A lot better then most of the online slots I’ve played haven’t won anything to withdraw yet but I also haven’t put much into this website yet games run smooth I also play on betus id choose this websi... See more

Company replied

Rated 3 out of 5 stars

The games are fun the sports betting is great.i won quite a lot my first time playing and I had to wait over 7 business days and they still didn’t payout my withdrawal……I got impatient and played it a... See more

Company replied

Rated 3 out of 5 stars

Overall, I like the experience but the games often resets on its own while I’m in the middle playing. The deposit process is quick and easy, but the withdrawals take much longer even though it essent... See more

Company replied

Rated 3 out of 5 stars

I honestly love betwhale. The game selection is phenomenal, they have daily bonuses for depositors and random little bonuses they send out. Unfortunately, I have yet to receive a withdrawal that I req... See more

Company replied



Contact info

2.8

Average

TrustScore 3 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(469)

271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

So far I like the app

So far I like the app. Would update once I request payout and actually get it

June 24, 2026
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Reply from Betwhale

Thank you for your review. We're really happy to hear that you've had a positive experience so far.

We completely understand that receiving your payout is an important part of your overall experience. We look forward to completing your payout successfully and hope that it further reinforces your confidence in our platform.

Thank you again for taking time and wiring the review.

Rated 1 out of 5 stars

won't allow you to withdraw…

Update: I have received a couple of withdrawals now. I request the max I can withdraw which says it's $2500 per withdrawal but they just decided to give me only $300. They say it will be 5 business days but my last withdrawals have taken 10. So while I am receiving some withdrawals it's taking forever to get my money with over $4000 in my balance. It will take a year at this rate.
The response to this review is the most I've heard from them after many many email attempts and phone calls.

Betwhale won't allow you to withdraw your funds. I have been working with it for almost a month and have yet to receive it. They won't let you speak to anyone to escalate the issue. I would stay away from company.

June 2, 2026
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Reply from Betwhale

We're sorry to hear that your experience has been frustrating.

After reviewing your account, we can confirm that your previous withdrawal was successfully processed and paid. We also see that you currently have another withdrawal request in progress, which is being handled in line with our standard review process.

We understand that waiting for withdrawals can be disappointing, and we appreciate your patience while our team completes the necessary processing and security checks. If you have any questions about the status of your current request, our support team is available via live chat or email and will be happy to provide you with an update.

We're pleased that your previous withdrawal was completed successfully.

Rated 5 out of 5 stars

Good access,

Good access,

June 23, 2026
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Reply from Betwhale

Thank you for the review!

We're glad to hear you've had a positive experience. Thank you for choosing our platform. We are looking forward to providing you with a great experience going forward.

Rated 1 out of 5 stars

This is a type of fraud. They will take a deposit from you but will not process your withdrawal.

The site is decent enough, but whenever you try to make a withdrawal, they will take 10–15 days for the verification process. The verification is extremely difficult, and even if you do manage to complete it, they still won't release your withdrawal; it has been eight days since my verification was completed, yet I still haven't received my funds.

If I receive my withdrawal, I will update this review.

June 18, 2026
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Reply from Betwhale

We're sorry to hear that the withdrawal process did not meet your expectations.

After reviewing your account, we can confirm that your withdrawal has now been successfully processed and paid. We understand that the verification and withdrawal process took longer than you had anticipated, and we apologize for the delay and any frustration it caused.

Our verification procedures are in place to help protect our players and ensure a secure gaming environment, but we recognize that waiting for funds can be disappointing. We continuously work to improve our processing times while maintaining these important security measures.

We're glad the matter has now been resolved, and we appreciate your patience throughout the process.

Rated 5 out of 5 stars

Great

Easy deposit

June 22, 2026
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Reply from Betwhale

Thank you for your review!

We appreciate your support and are pleased to hear that you had a positive experience with our platform. We look forward to continuing to provide you with great service.

Rated 5 out of 5 stars

Much improved site and customer support

The site has gotten better over time and offers many great options and excellent promos!

Withdrawals do take 5 business days but it’s been much more consistent over the past 3-6 months

June 13, 2026
Unprompted review
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Reply from Betwhale

Thank you for your review! We're glad to hear that you've noticed the improvements we've made over time and that you're enjoying our promotions and available opportunities.

We also appreciate your feedback regarding withdrawals. We're pleased that you've found the process to be more consistent in recent months, and we'll continue working to provide the best possible experience for our users.

Thank you for your support, and we look forward to providing the best service in the future.

Rated 1 out of 5 stars

so i play a lot of online slots and…

so i play a lot of online slots and betwhales platform is very cool but it takes your money with nothing in return.

June 13, 2026
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Reply from Betwhale

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

We take comments like yours seriously and would appreciate the opportunity to discuss your concerns further and review your experience in detail. Please reach out to us via live chat or by email at assistance@betwhale-mail.com at your convenience, and our team will be happy to assist you and work toward a resolution.

We look forward to speaking with you.

Rated 5 out of 5 stars

Faster Payout

Website is great

June 12, 2026
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Reply from Betwhale

Thank you for your review!

We're glad to hear that you're enjoying the website and that you've had a positive payout experience.

We appreciate you taking a time for writing the review and look forward to continuing to provide you with a great experience.

Rated 3 out of 5 stars

The games are fun the sports betting is…

The games are fun the sports betting is great.i won quite a lot my first time playing and I had to wait over 7 business days and they still didn’t payout my withdrawal……I got impatient and played it all back because I just got tired of waiting

May 5, 2026
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Reply from Betwhale

Thank you for sharing your experience. We're glad to hear that you enjoyed the games and sports betting and that you had some early success on the platform.

We're sorry to hear about your frustration regarding the withdrawal timeline. We understand how important timely payouts are, and we appreciate your feedback. If you still have any concerns about your experience, we'd encourage you to reach out to our support team via live chat or by email at assistance@betwhale-mail.com, so we can review your account and assist you further.

Thank you for your feedback, as it helps us continue improving our service.

Rated 1 out of 5 stars

When you have less than a 1.00 from…

When you have less than a 1.00 from your bonus they take it away they don't let you play it. What kind of bullS#**t is that

June 6, 2026
Unprompted review
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Reply from Betwhale

Thank you for your feedback. We're sorry to hear about your frustration with the bonus balance conditions.

This is part of the standard bonus terms: once the remaining balance drops below $1 after wagering is completed, the bonus is considered void and can no longer be used for further play. We understand this can be frustrating, and we appreciate you sharing your feedback on it.

If you have any questions, feel free to reach out to our support team via live chat or by email at assistance@bethwale-mail.com at any time — they’ll be happy to walk you through the bonus terms in more detail or review your specific case.

We appreciate you taking the time to leave your feedback, as it helps us improve the overall experience.

Rated 5 out of 5 stars

Been receiving steady payouts for a…

Been receiving steady payouts for a while now. Solid book

June 6, 2026
Unprompted review
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Reply from Betwhale

Thank you for your review!

We're glad to hear you've been receiving steady payouts and are enjoying your experience with the platform. We appreciate you taking the time to share your feedback and look forward to continuing to provide you with a great experience.

Rated 5 out of 5 stars

Nice site

Easy play lots of games

June 5, 2026
Unprompted review
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Reply from Betwhale

Thank you for your review!

We're glad to hear you're enjoying the ease of play and the variety of games available. We appreciate you taking the time to share your feedback and look forward to continuing to provide you with a great experience.

Rated 5 out of 5 stars

The payouts are made on time

The payouts are made on time, based on what is promised on the website (3 to 5 days).

May 28, 2026
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Reply from Betwhale

Thank you for your review! We're glad to hear that your payouts have been processed on time.

We appreciate you taking the time to share your experience and look forward to continuing to provide you with a reliable service.

Rated 4 out of 5 stars

Its okay high cashout of 150 but easy…

Its okay high cashout of 150 but easy verification

June 2, 2026
Unprompted review
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Reply from Betwhale

Thank you for your review and for sharing your experience. We're glad to hear that the verification process has been easy for you.

We also appreciate your feedback regarding the cashout threshold. Your input is valuable and helps us continue improving the overall experience.

We appreciate you taking the time to leave your feedback and look forward to continuing to provide you with a great experience.

Rated 5 out of 5 stars

Pays out quickly

Pays out quickly, no hassel deposit.

May 26, 2026
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Reply from Betwhale

Thank you for your review! We're delighted to hear that you've had a smooth experience with both deposits and payouts.

We appreciate you taking the time to share your feedback and look forward to continuing to provide you with a great experience.

Rated 3 out of 5 stars

It's not a horrible app

It's a pretty good app, the funds can be wonky. So definitely watch your funds. But the game play seems decent.

June 1, 2026
Unprompted review
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Reply from Betwhale

Thank you for taking the time to share your feedback. We're pleased to hear that you've been enjoying the gameplay experience.

We're sorry to learn about your concerns regarding your funds. Providing a reliable and transparent experience is important to us, and we'd like the opportunity to look into this further. Please reach out to our support team via live chat or by email at assistance@betwhale-mail.com, so we can review your concerns and assist you directly.

We appreciate your feedback, as it helps us continue improving our platform.

Rated 5 out of 5 stars

Great games

Great games, Great wins, Decent promos. Recommended.

June 3, 2026
Unprompted review
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Reply from Betwhale

Thank you for your review!

We're delighted to hear that you're enjoying the games, promotions, and your overall experience on the platform.

We appreciate you taking the time to share your recommendation and look forward to continuing to provide you with a great experience.

Rated 5 out of 5 stars

Customer service is always friendly &…

Customer service is always friendly & quick to respond! Great sports better site. I look forward to using this site for many years.

May 26, 2026
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Reply from Betwhale

Thank you for your review!

We're delighted to hear that you've had positive experiences with our customer support team and that you're enjoying our sports betting platform.

We appreciate you taking the time to share your feedback and are thrilled to hear that you look forward to using the site for years to come. We look forward to continuing to provide you with a great experience.

Rated 5 out of 5 stars

Great customer service

I was able to cash out sometimes within a day sometimes up to 3 business days, but received funds with no issue. And have added funds with no issue. The customer service chat is super nice and helpful, I get bonuses periodically, and I enjoy the variety of games

January 31, 2026
Unprompted review
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Reply from Betwhale

Thank you for your review!

We're delighted to hear that you've had a positive experience with deposits, withdrawals, and our customer support team. It's also great to know you're enjoying the bonuses and variety of games available on our platform.

We appreciate you taking the time to share your experience and look forward to continuing to provide you with a great experience.

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