BGA.FI Reviews 2,550

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Today, for us customers are very important quality/price products and delivery time. Thank you for your support! Frame for picture is beautiful, product was carefully packed and shipping was very fast... See more

Company replied

Rated 5 out of 5 stars

"I recently ordered a custom picture frame from BGA, and I was very pleased with their service. The delivery was fast and the packaging was very good. My frame, being quite fragile, was packed really... See more

Rated 2 out of 5 stars

Everything worked quickly but the quality of the frame is not good. The acrylic plastic, called acrylic glass on the website, is of very low quality and dulls the colors. Ours arrived scratched as w... See more

Company replied


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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Description does not match products

The pictures do not match with the actual products, in many cases the product description is incomplete. The only way to know how a frame looks like is to order it. But the return policy is horrible. You need to order return labels separately at extra cost. Customer service does not respond. Order at your own risk.

July 7, 2024
Rated 5 out of 5 stars

Fast delivery and well protective packaging.

"I recently ordered a custom picture frame from BGA, and I was very pleased with their service. The delivery was fast and the packaging was very good. My frame, being quite fragile, was packed really well ensuring it arrived in perfect condition. I recommend BGA for anyone looking for picture frames and reliable service."

June 11, 2024
Rated 5 out of 5 stars

Looks gorgeous!

February 27, 2024
BGA.FI logo

Reply from BGA.FI

Hi,

Thank you for your review!
We are very happy to hear that you are pleased with your order,
Have a nice evening!

Rated 5 out of 5 stars

excellent

everything was excellent

January 24, 2024
BGA.FI logo

Reply from BGA.FI

Dear Renat,

Thank you for your fantastic feedback!
We are pleased to hear that you are satisfied with your experience at BGA.
We wish you a wonderful day!

Rated 5 out of 5 stars

Thankful for your high quality product and services!

Today, for us customers are very important quality/price products and delivery time. Thank you for your support! Frame for picture is beautiful, product was carefully packed and shipping was very fast and transparent tracking was very easy and helpful! ♥️

August 28, 2023
Unprompted review
BGA.FI logo

Reply from BGA.FI

Hi Svetlana,

Thank you so much for your kind review!
I'm very glad to hear that you are satified with both the product and everything else.
We hope that you'll return to us the next time you need frames or something else.

Enjoy the rest of your day!

Rated 2 out of 5 stars

Late delivery

The item was delivered on 15 May, much later than expected. Posti only keeps the items for one week; I was away that week starting from 15 May, so I had to ask a friend to pick the parcel up for me. Unless BGA changes the delivery system, I won’t order with them again.

May 5, 2023
BGA.FI logo

Reply from BGA.FI

Hi,

Thank you for your review!
I'm very sorry to hear that the delivery didn't go as planned.
I can see that something has gone wrong during the transport, sorry about that.
We also send parcels with Budbee, if you wish to choose that option in the future.

Please contact us on info@bga.fi if you have any further questions.
Have a lovely weekend!

Rated 5 out of 5 stars

fast delivery and great frame

fast and precise, delivery on time and well packaged

March 21, 2023
BGA.FI logo

Reply from BGA.FI

Hi Bridget,

Thank you very much for your review, we really appreciate it!
I'm glad to hear that you are pleased with your experiance of our webshop, and that the delivery went fast.

Enjoy the rest of your day!

Rated 4 out of 5 stars

The delivery was very fast and…

The delivery was very fast and everything went smoothly

October 19, 2022
BGA.FI logo

Reply from BGA.FI

Dear Aada,

Thank you so much for the nice feedback.
We are very happy to hear that you are pleased with the deliverytime.

We wish you a really nice day.

Rated 5 out of 5 stars

Quick and satisfactory

I got, what I wanted, and you were quick delivering!

October 31, 2022
BGA.FI logo

Reply from BGA.FI

Hi Laura,

Thank you so much for your review.
We are happy to hear that you are pleased with your purchase.

You are welcome back any time.

Have a nice day.

Rated 5 out of 5 stars

Products were carefully packed

Products were carefully packed. Shipping was fast.

October 26, 2022
BGA.FI logo

Reply from BGA.FI

Dear Matti,

Thank you so much for your nice review.
We are happy to hear that you are pleased with the packing and shipping.

Have a nice day.

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