We have received such excellent service form BGAstore. We reported our damaged in transit order and they sent a replacement straight away and kept in touch with updates on email. We are very grateful.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst experience I've had buying something online. Order was stuck in limbo for 5 weeks while I tried to deal with their ai bots. Only involving the ombudsman got them to reimburse me. Buyer beware... See more
Company replied
the glass on the largest frame that I ordered arrived damaged (scratches visible, also when the protection layer is partially taken off), I would like to receive a non damaged product but the return... See more
Company replied
Very nice albums, the quality is there. The only small observation is that the album has a small defect on the inside side of the cover due to the friction with the spiral. I would suggest to the supp... See more
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor delivery
As always , the frames I ordered arrived very well packed and are just as I anticipated. I am very happy with them.
However this order was spoilt by the delivery. It took longer than was announced, despite me putting my home address for delivery, it was delivered to a package depot 3km from my home, and the delivery notifications were not at all clear.
My frames were great but delivery very poor n satisfactory
February 24, 2024
Reply from BGASTORE.FR
Hi Paul,
Thank you for having shared your thoughts on the delivery process. I am sorry that your delivery took longer than planned. I can see that you chose the delivery by DHL organised for deliveries to parcel points. DHL is working with Colis Privé who sends you an email as soon as the package arrives in France in order for you to organise the collection with them. The parcel reached France on the 2nd of March, please check your spams around that date.
I understand that was bad experience for you and have refunded the shipping fees as a commercial gesture.
This amount will be available in your bank account within 3-5 business days. We hope to see you again soon on our site, and please let us know if you need anything or have any feedback. I am available if you need more information and wish you a great day!
super extra top
February 2, 2024
Rapide et simple
February 3, 2024
Taille très grand
January 31, 2024
everything was fine
January 18, 2024
Perfect !!!
December 29, 2023
Parfait !!!
December 25, 2023
Album photo reliure pas très solide
December 20, 2023
FRAUD
FRAUD! No delivery, upon our complaint only 50% were reimbursed.
This company never delivered the parcel, for whatever reason. However, BGA kept 25€ of our money to pay for delivery fees for a delivery that never arrived.
January 2, 2024
Unprompted review
Reply from BGASTORE.FR
Bonjour Peter,
Merci pour votre avis, je suis navrée que vous ayez eu une mauvaise expérience sur notre site. Je souhaite tout de suite trouver une solution personnalisée suite á votre réclamation. Pourriez me contacter par téléphone email ou tchat afin que je puisse répondre au plus vite? Voici nos coordonnées
0800 920298 (tel:0800920298) info@bgastore.fr
Je suis bien entendu disponible si vous avez besoin de plus d'informations et je vous souhaite une bonne journée.
Excellent!
December 18, 2023
BE CAREFUL WITH THIS SHOP as their…
BE CAREFUL WITH THIS SHOP as their return policy is very tricky in case if they send wrong or damaged product !
They sent me a frame that had a defect and a poster which didn’t fit the frame that was supposed to have exactly the same dimensions, according to what was displayed on their website ! The worst thing is that I paid the delivery from my pocket (it’s not free) and now they ask me to send back the products again on my charge, by buying a stamped sticker on their website ! So basically they got it wrong and the fault is on their side, but now it’s ME who has to pay for THEIR mistake! How scandalous is that ??
I understand that if I changed my mind they don’t want to pay for it (even if they should as most of the website companies are doing that nowadays), but if the product is damaged or they send a wrong size, why it’s me who has to pay for it ???
FR : Pourquoi je dois payer 6 francs alors que l'erreur est de votre côté, vous m'avez envoyé un produit défectueux et une affiche qui n'a pas les dimensions indiquées sur le site ! Pourquoi je dois payer pour VOS ERREURS ?!
Déjà la livraison c'est presque 6 francs pour recevoir mon produit, puis un autre 6 francs pour vous le retourner, ça me fait presque 12 francs de payer pour vos erreurs ! C'est scandaleux.
December 20, 2023
Unprompted review
Reply from BGASTORE.FR
Hello Jacques, I am really sorry that you haven't received all the attention you needed I am Here to help.
In the case that you haven't received a correct item or you received it damaged we have the responsibility to send you a new item or refund you. In order to treat correctly your complaint would you be able to contact me by email at info@bgastore.fr or call us at
061-588 04 94 . I am here to help ask for Marie iI will make sure to treat your complaint correctly . We will need a picture of the items you received one showing the damage and the other showing the incorrect measurement.
UN PEU LONG MAIS CA VA
December 6, 2023
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
impeccable
December 3, 2023
Top qualité
November 25, 2023
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
je n'ai pas encore reçu ma commande
je n'ai pas encore reçu ma commande
Update 18 Déc- delivery was late but product is great. Thanks
December 16, 2023
Reply from BGASTORE.FR
Bonjour,
Nous sommes navrés d'apprendre que vous n'ayez pas reçu votre commande.
Je vous invite à contacter notre service client sur l'adresse info@bgastore.fr afin que l'on puisse vous aidez.
Cdt.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.