Bier Company Reviews 

6,810
•
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description.  Unless I'm being stupid, nowhere on... See more

Company replied

Rated 1 out of 5 stars

To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame... See more

Company replied

Rated 5 out of 5 stars

The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!! They even arranged to send another beer advent out. Supe... See more

Company replied

Rated 3 out of 5 stars

Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be... See more

Company replied


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2.8

Average

TrustScore 3 out of 5

7K reviews

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2.8

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(6,810)

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Rated 5 out of 5 stars

Ordered a beer gift box as a present

Ordered a beer gift box as a present. Great product which arrived on time and was very well received! I will definitely use this company again.

July 6, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Jane,

Thanks for the 5-star review! We are so glad you liked our product.

Lesley

Rated 3 out of 5 stars

No problems with subscription

No problems with subscription. I've never had any problems with subscription.

July 8, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Alan,

Thank you for your feedback! We hope you continue to enjoy our products.

Lesley

Rated 2 out of 5 stars

ultimate craft lager gift does not match description

I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description. 

Unless I'm being stupid, nowhere on the listing for the item does it say items subject to availability or subject to change.

Just a smidge misleading and disappointing, mainly that all three snacks are the same. If I was after specific lagers advertised, I wouldn't have received those either.

Wish I'd have read reviews sooner.

July 5, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Charlotte,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Lesley

Rated 2 out of 5 stars

The delivery never arrived and Bier…

The delivery never arrived and Bier Company have ignored my emails raising the issue. Not particularly impressed.

April 4, 2023
Bier Company logo

Reply from Bier Company

I’m sorry to hear about your experience, Brendan. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.

Please reach out directly to Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 with your feedback, questions, or concerns.

We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Lesley

Rated 4 out of 5 stars

Issues resolved - thank you

I've edited my review because Bier Company read it, reached out to me & rectified the issue. My entire order (plus a bit more) has now been recieved. Thank you for resolving this.

April 5, 2023
Bier Company logo

Reply from Bier Company

Hi William,

We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 so we can help resolve the issue.

Lesley

Rated 1 out of 5 stars

Avoid!!

Ordered an IPA gift set. Was meant to come in presentation box. However when it arrived it was in a brown box and lots of duplicates. Eventually I had a response to email, promising a full refund. However a few days later another delivery showed up and no sign of promised refund. I responded to email however have since not had a response. I wish I had read the reviews before ordering as I would have avoided.

June 16, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Jodie,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Please reach out directly to Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 with any further feedback, questions, or concerns.

Lesley


Rated 1 out of 5 stars

Avoid!

Have removed myself from mailing list and seem to keep getting emails. Also bought beer and it never arrived. Think this company just changes its name and pops back up each Christmas. Unscrupulous and dishonest in my opinion, have reported to Trading Standards

May 25, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

I’m sorry to hear about your experience,Al. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.

Please reach out directly to customersupport@biercompany.co.uk or call us on 01355 203200 and we can check your details to ensure these have been removed to prevent you from receiving emails from us.

Lesley

Rated 1 out of 5 stars

Profit before customers!

Ordered for Father's Day. Reading reviews I suppose I'm lucky that something arrived in time for Father's Day, but only after chasing and it still took 5 days for "next day delivery "!
Once opened I realised the gift box was missing, lots of the beers were duplicates, socks weren't the style ordered, and the 3 beer snacks were identical rather than 3 different types. After emailing customer services they have basically said "tough, it's in the t&cs that we can sub items". It's hardly the same present with so many subs! And apparently the t&cs say it's "unlikely ". And I'm still waiting for the promised refund of the delivery cost...
This is just a case of pure greed - taking too many orders and not being able to honour them.
I would have used them for other gifts, and possibly a subscription, but would never use them again. AVOID!!

June 18, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Dear Hayley,

Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our service, and we’ll consider your feedback to ensure we provide the best possible experience.

Lesley

Rated 1 out of 5 stars

Totally useless, avoid

Totally useless.

Ordered a Father’s Day gift. Guaranteed Father’s Day delivery. No communication at all but failed to deliver until 3 days into the following week.

Responses from customer service refusing any recourse and refusing to cancel order in advance of delivery. Avoid.

June 18, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Gillian,

Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our service, and we’ll consider your feedback to ensure we provide the best possible experience.

Please reach out directly to Customer Support Team at Customersupport@biercompany.co.uk or call on 01355 203200 with your feedback, questions, or concerns.

Lesley

Rated 5 out of 5 stars

Super fast delivery

Great product, fast delivery.

Definitely will order from you again.

Cheers 🍻

June 17, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Paul, thank you for your positive feedback, we appreciate it.

Lesley

Rated 5 out of 5 stars

Fantastic product and delivery.

The product that was delivered a Father’s Day gift was brilliant value for money and I’m told all the beers and snacks were delicious. Will definitely order from here again. Ordered on the Thursday night and delivered Saturday.

June 15, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Anthony, thank you for your postive feedback.

Lesley

Rated 5 out of 5 stars

Father's Day gift

Got this for our son-in-law and he seemed to of liked it very much. It was a great Father's Day gift.

June 18, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Thank you, it's good to hear your son-in-law liked his gift.

Lesley

Rated 5 out of 5 stars

Great service

Great service, easy to order and delivered quickly ! What’s not to like !

June 12, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Thank you, we appreciate your feedback!

Lesley

Rated 5 out of 5 stars

Good selection of beers

Good selection of beers. Delivered in time for my son's birthday.Happy with purchase.

June 13, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Mrs Bond,

Happy to hear that you like our selection of beers.

Thank you for taking the time to post a review for us.

Lesley

Rated 5 out of 5 stars

love love love

Having been buying their products for several years for many occasions. Love love love

June 20, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Thank you Carly-Emma, your feedback is appreciated and happy to hear you are a repeat customer.

Lesley

Rated 5 out of 5 stars

Great gift for Fathers day!

Great, quick delivery. Amazing quality and a very good early offer price.

June 18, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Victoria,

Thank you for taking the time to post a positive review. It's great to hear you are enjoying our product.

Lesley

Rated 5 out of 5 stars

Great Customer Service

Great experience with this company. I had originally made an error in my address and the team rectified it on the spot. Very efficient and refreshing to be able to speak directly to someone at the company who can help!

June 15, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Thank you for the positive feedback, i will pass your comments onto the Customer Support Team.

Lesley

Rated 5 out of 5 stars

Smart and love it

Doing great u would believe can be an amazing gift to a person special. Perfect gift. Well presentation well idea.

June 18, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Jeremy, thank you for your positive feedback on our product, we appreciate it.

Lesley

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