I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description. Unless I'm being stupid, nowhere on... See more
Company replied
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See what reviewers are saying
To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame... See more
Company replied
The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!! They even arranged to send another beer advent out. Supe... See more
Company replied
Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be... See more
Company replied
2.8
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fathers day box
After ordering the father's day box and receiving the delivery I was unaware that I had been sent the wrong items. Without even contacting them they realised the error and sent out the correct items with an apology. I've never had any issues with ordering from here in the past and will definitely be ordering again.
June 14, 2023
Unprompted review
Reply from Bier Company
Hi Jade,
Thank you for your positive feedback and we look forward to welcoming you as a repeat customer.
Lesley
Bier company lie about how many trustpilot stars they have !
Bier company have just sent out their latest mail shot which says they have 5 stars with trustpilot a blatant lie and surely against the trades description act ?
Do you trustpilot allow this to go on ?
June 14, 2023
Unprompted review
Reply from Bier Company
Dear Katrina,
Thank you for taking the time to post a review.
Bier Company are currently going through an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Our latest mailshot does not say that we have a score of 5 stars on Trustpilot but shares a review from one of our customers giving us a 5 star review for the product they purchased.
Please reach out directly to customersupport@biercompany.co.uk with your feedback, questions, or concerns.
Lesley
Finding it impossible to cancel my subscription
Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be legal?
Update: Got the call back and all sorted.
June 14, 2023
Unprompted review
Reply from Bier Company
Hi Ed,
I am pleased we have resolved this for you.
Please accept our apologies for the inconvenience and frustration caused.
Lesley
no product no refund avoid
Despite ordering on the 23rd of May for Father's Day I am still without a product.
I ordered using DPD next day delivery they finally dispatched the order on the 25th May with yodel. I was on holiday so yodel couldn't hold as long as I was away (hence paying for DPD next day). The parcel was returned.
I then received an email from someone on 7th June after many unanswered emails to say they would send it out that day for next day delivery but you guessed it I still haven't had anything sent and they are now back to ignoring my emails.
As it stands I have no product , no gift for my dad and I'm down on the money as they haven't offered any refund for the returned parcel.
I had used these in the past for occasions but will now avoid.
May 23, 2023
Unprompted review
Reply from Bier Company
Dear Dale,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going through an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please contact us by email, customersupport@biercompany.co.uk or call on 01355 203200 and we can help to resolve this issue for you.
Lesley
Oh my god STOP TEXTING ME
I can't get this awful company to stop spamming me via text. I can't block it. And it's endless. i've tried every route of contacting them only for them to block me on Twitter. Now getting father's day texts and my dad died 22 years ago - I don't even want these kinds of texts from brands i DO buy from, let alone this rubbish.
yes I've emailed their 'customer support' email address, it just bounces back a thanks but f off reply. Awful awful company.
June 13, 2023
Unprompted review
Reply from Bier Company
Hi Debbie,
We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at customersupport@biercompmany.co.uk or call us on 01355 203200 where we can take further details and endure these text are stopped for you.
Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!
Lesley
Still being billed and had no beer…
UPDATE 19.06.23
Since I have been contacted on Trust Pilot with another contact number, I have still not been able to speak to anyone on the fraudulent activity on my bank account. I called a was left on hold and when asked to leave my number for a callback, I did so and low and behold, several days later and still no response. I am fuming with close to £100 debited from my account and no beer. Nothing short of theft. I have now escalated this to RBS fraud team.
Still being billed and had no beer delivered. Also tried several times to cancel subscription. Phone number constantly engaged and despite completing the online form on 6 occassions, still being billed with no delivery.
I have raised this with RBS counter fraud this morning and waiting for a call back. Absolutely shocking service to take peoples hard earned cash in the current climate - downright theft!
June 12, 2023
Unprompted review
Reply from Bier Company
I’m sorry to hear about your experience, Gordon. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.
Please feel free to reach out to customersupport@biercompany.co.uk or call on 01355 203200 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Lesley
Still being billed and had no beer…
Still being billed and had no beer delivered. Also tried several times to cancel subscription. Phone number constantly engaged and despite completing the online form on 6 occassions, still being billed with no delivery.
I have raised this with RBS counter fraud this morning and waiting for a call back. Absolutely shocking service to take peoples hard earned cash in the current climate - downright theft!
June 12, 2023
Unprompted review
Reply from Bier Company
Hi Charles,
Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced.
Please reach out directly to customersupport@biercompany.co.uk or call on 01355 203200 with your questions, or concerns and we can investigate this issue for you.
We’re continuously working to improve our service, and we’ll consider your feedback to ensure we provide the best possible experience.
Lesley
Spam messages
Constantly spam me with offers despite multiple requests to remove my contact details from their database - no easy way to opt out of correspondence
June 13, 2023
Unprompted review
Reply from Bier Company
Dear James,
We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at customersupport@biercompany.co.uk with your details so we can help resolve the issue.
Lesley
They won’t stop texting me
They won’t stop texting me. Now sending me texts about Father’s Day when my dad died so that’s a delight. I’ve tried emailing the company and still they continue texting with no way of stopping it, even blocking it doesn’t work.
June 13, 2023
Unprompted review
Reply from Bier Company
Dear Louisa,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going through an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please reach out directly to customersupport@biercompany.co.uk with your details and i will ensure that these texts are stopped for you.
Lesley
Orders have stopped arriving
Orders have stopped arriving, despite still being charged, the contact number for customer services now doesn't work. When you email / contact through the website it takes weeks to get a response and even then the issues are not completely resolved. I am still waiting for a reply / refund from a missing order in March. Avoid at all costs
Update.
Thank you for your reply. However I have already tried emailing this address several times and never had a reply.
May 1, 2023
Unprompted review
Reply from Bier Company
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Please reach out directly to customersupport@biercompany.co.uk with your feedback, questions, or concerns.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
I appreciate that you may have emailed this address previously with no response for which i apologise. If you could send me your details via the email address, i will personally look into this for you.
Lesley
Unable to cancel…
Have been completely unable to cancel my subscription to the monthly beers. I have tried the phone number on their terms and conditions many times and never even got an answer. The phone number now seems to have stopped working. I sent a letter, again as specified in their terms, but still got sent the next box. Lastly I noticed in their emails an online form for contacting them which even included a cancellation option but again no response at all. In the end I had to cancel the credit card that I had been using to pay for the beers in the hope that they get the message!
June 11, 2023
Unprompted review
Reply from Bier Company
Dear Pete,
Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our service, and we’ll consider your feedback to ensure we provide the best possible experience.
Please reach out directly to customersupport@biercompany.co.uk with your feedback, questions, or concerns.
Lesley
Avoid!
Placed an order for next day delivery, no sign of the order for over 3 weeks despite multiple emails sent. So requested a refund from my bank. The next morning they had the cheek to finally email me back requesting that I cancel the charge back request through my bank.
Awful customer service and clearly just looking to get away with not sending products if they can. Avoid at all costs.
May 3, 2023
Unprompted review
Reply from Bier Company
Dear Emma,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at customersupport@biercompany.co.uk so we can help resolve the issue.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
A year ago I wrote a glowing review of…
A year ago I wrote a glowing review of this company but sadly something has gone very wrong. I think it must have changed ownership. I would not recommend buying from this company again. They have no customer services. They lie about sending out things - they told me repeatedly that they would send a replacement set of beers as the set I ordered arrived damaged (clearly been dropped as beers had exploded)
I have emailed them many many times and they have ignored my emails. It is very frustrating. I was a good customer who bought from them repeatedly and used to recommend them to people. I would not recommend them anymore.
June 9, 2023
Unprompted review
Reply from Bier Company
I’m sorry to hear about your experience, Bianca. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please contact me at customersupport@biercompany.co.uk and i will personally investigate this for you.
Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts.
Lesley
I’d give them zero if I could I bought…
I’d give them zero if I could I bought one lot of can off them. To find out they’ve been charging me monthly for two years without even sending anything ! Impossible to contact so I don’t expect no refund
June 9, 2023
Unprompted review
Reply from Bier Company
Dear Maria,
I’m sorry to hear that you had a negative experience. We’re working hard to improve our service and will do whatever we can to make things right
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please reach out directly to customersupport@biercompany.co.uk with your questions, or concerns and i will investigate this for you.
Lesley
Lesley's reply
Lesley
Thank you for your reply.
I have twice contacted customer services, but no reply. I still haven't received my coronation beer. I have initiated a refund claim through my bank.
Regards
Peter
June 8, 2023
Unprompted review
Reply from Bier Company
Hi Peter,
Please accept my apologies that you did not receive a response.
if you have not yet received the refund through your bank, could you email be directly at customersupport@biercompany.co.uk and i will investigate further for you?
Lesley
Avoid at all costs
Probably the worst company I have ever purchased from.
Ordered as a gift for next day delivery, however the item was not even dispatched for 2 weeks and arrived several days later. It therefore clearly wasn’t on time to be gifted as a present and despite contacting the company, received no response whatsoever.
I would recommend everybody to avoid at all costs, shocking company.
May 22, 2023
Unprompted review
Reply from Bier Company
Dear Tenders,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
PLEASE DO NOT SUBSCRIBE
The content of the subscription boxes are OK. However it is IMPOSSIBLE to unsubscribe! Multiple email left unanswered and they NEVER pick up the phone. It goes straight to voice mail. Please don’t give this company your business!
June 6, 2023
Unprompted review
Reply from Bier Company
Dear Alex,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please feel free to reach out to customersupport@biercompany.co.uk and we can confirm that your subscription has been cancelled.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
I can't leave your subscription scheme
March 3, 2023
Reply from Bier Company
Dear Alex,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please feel free to reach out to customersupport@biercompany.co.uk where we will ask for a few details and we can confirm that your subscription has been cancelled.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
CANT CANCEL SUBSCRIPTION THEY DONT REPLY OR PICK UP
Placed an order took over 10 days to confirm delivery. Have then tried to cancel subscription via email, account and phone no less then 10 time. Now 3rd delivery in dont want the subscription and there is no possible way to cancel it. Terrible customer experience and draw you in as a permanent customer as you cant stop the payments! AWFUL
May 31, 2023
Unprompted review
Reply from Bier Company
Dear Rvinder,
Thank you for your review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
Please feel free to reach out to customersupport@biercompany.co.uk and we can act on your request to cancel your subscription.
I am unable to fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
AVOID AT ALL COSTS.
Delivery always late, customer service shocking. Didn't even tell us they went into administration but still took money.
March 3, 2023
Reply from Bier Company
Hi,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
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