Bier Company Reviews 

6,810
•
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description.  Unless I'm being stupid, nowhere on... See more

Company replied

Rated 1 out of 5 stars

To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame... See more

Company replied

Rated 5 out of 5 stars

The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!! They even arranged to send another beer advent out. Supe... See more

Company replied

Rated 3 out of 5 stars

Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be... See more

Company replied


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2.8

Average

TrustScore 3 out of 5

7K reviews

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2.8

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(6,810)

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Rated 1 out of 5 stars

Disgusted

Disgusted
Ordered for 50th next day delivery
Now day 5
No delivery
No emails
No responses to my emails

May 27, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Dear Alex,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.

Please feel free to reach out to customersupport@biercompany.co.uk. for any unanswered questions you may have.

We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Lesley

Rated 1 out of 5 stars

No beer delivered

No beer delivered, they don’t reply to emails no matter which contact method used

April 20, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

HI,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.

We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Lesley

Rated 1 out of 5 stars

Nonexistent customer service

I signed up for a trial for the Bier Club and was unable to cancel this subscription. You could only cancel over the phone or by post. The phone number never connected. They never replied to customer service emails. I had to go through my bank to cancel this subscription. The products they provide are fine, but this just ruined my experience.

May 1, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Daniel,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Lesley

Rated 1 out of 5 stars

Placed an order on 1st may as present…

Placed an order on 1st may as present nothing arrived so far , no reply from emails except a couple of strange ones from Cameron saying would sort then nothing ! Have now asked for refund still waiting ! And they have cheek to send offers and emails saying they have over orders for Father’s Day ! How sad if they do same and dads don’t get their pressies , really don’t know what they playing at but don’t order with them , go somewhere else !

May 1, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts.

Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.

Please reach out directly to customersupport@biercompany.co.uk where we can discuss your refund if not already received.

Please accept my sincerest apologies on behalf of everyone on the team.

Lesley





Rated 1 out of 5 stars

I ordered a The Ultimate IPA Gift Box…

I ordered a The Ultimate IPA Gift Box to be sent to my son-in-law for his birthday last month. I received an update on the 27th April stating that my order was on the way.Unfortunately like other people, I've received no order. I've sent an email and tried calling, but no reply. I just wish I had read the reviews before I placed my order. The really annoying thing is they are actually sending me special offers by email!! I am going to report this company to my bank.

May 24, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

Hi Christine,

We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right.

Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.

Please contact us at customersupport@biercompany.co.uk so we can help resolve the issue.

Thank you for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!

Lesley

Rated 1 out of 5 stars

Absolutely appalling company

Absolutely appalling company. I've reported them to trading standards.
Impossible to contact. Ignore all communications.
Embarrassing
Shameful
Avoid

May 24, 2023
Unprompted review
Bier Company logo

Reply from Bier Company

I’m sorry to hear about your experience, Daniel. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.

Bier Company are currently going though an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.

We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Lesley



Rated 2 out of 5 stars

Received wrong order

Ordered theThe Ultimate IPA Gift Box containing 12 beers and they delivered 10 beers and no free glass either. Very disappointed and this company never answers queries and it took a very long time to deliver too!

May 22, 2023
Unprompted review
Rated 2 out of 5 stars

I wouldn’t recommed

The company sent me a very good offer on a case of beer which I took advantage of.
I received the beers the following day which was great.
The big issue I had though was they sent me the right quantity but only 3 different beer styles instead of the 5 styles that were offered to me. I checked the website and at no point did it say the case could vary.
I’ve submitted an enquiry online twice and received an automated acknowledgment twice but nobody from the company has followed this up.
Unfortunately I won’t be buying or recommending this company again.

April 1, 2023
Unprompted review
Rated 4 out of 5 stars

Surprised and relieved!

Unusually for me, I did not research this company and read all the negative reviews before ordering the Ultimate IPA Gift Box as an anniversary present for my husband. When my order didn't arrive as expected earlier this week, I did some Googling, read all the negative reviews and was fully expecting to have lost my money or receive an incomplete / damaged order. However the gift box arrived today with a nice selection of beers (all in date!) and an attractive glass. My husband is happy with his present! One star dropped due to the order taking 4 days to get here when it was supposed to be next working day

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if possible

Would give 0 stars if possible, ordered 2 months ago and it arrived today. No response from customer service for the 2 months, has to purchase beer from alternative store as was a birthday present. No need for the product now and no way of returning. Absolutely awful service.

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful, actually arrived but broken items inside, no response to emails and number doesn’t exist!!!!!
AVOID
AVOID
AVOID
AVOID

May 10, 2023
Unprompted review
Rated 1 out of 5 stars

Your Beer Won't Arrive

I wish I'd seen this site before I ordered a gift for my brother. I ordered a beer box on 30th April with next day delivery. Over 2 weeks later there's still no delivery and no response to my emails. How are they allowed to still sell if they've gone into administration? I'm even still receiving emails of offers from them!

April 30, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered my partner the super dad gift set…

Ordered my partner the super dad gift set off my little boy for his birthday. Waited over 2 weeks after paying next day delivery, still not received. No reply to emails at all. Disputed with my bank and will hopefully receive a refund! Absolute joke.

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

Bier? What Bier?

Bier? what bier

Scam company, don't send you your order and still expect you to pay for it.

STAY AWAY !!!!
BE WARNED !!!!

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Won’t use this company again.

Ordered a box of 24 beers for my husband. 5 different beers advertised. Paid for next day delivery. Took well over a week to deliver. When he opened the box there was only 2 different types of beer. Very disappointed. I have contacted the company twice regarding this. No response at all. Won’t be using this company ever again.

April 23, 2023
Unprompted review
Rated 1 out of 5 stars

Orders the superdad box for my husbands…

Orders the superdad box for my husbands 40th from the kids and nothing. Paid for next day delivery. Confirmation email received, money taken from bank bu no item.
Nearly a week later, multiple unanswered emails and FB messages.
Have opened a dispute with bank and hoping to get money back as can't afford to lose it

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

I have never received my order 195588…

I have never received my order 195588 and the money has been taken from my account a week ago. Birthday beers ordered on 2nd May with delivery from dpd on 3rd May but items never turned up.
Please don't use this company as it looks like a scam which I have now reported to my bank.

May 2, 2023
Unprompted review
Rated 2 out of 5 stars

Very poor customer service

I ordered the Easter special box ready for the holiday on a next day delivery. It took 23 days to be delivered and after contacting customer services 3 times I had zero correspondence back from them to explain why such a delay. Very disappointing customer experience.

April 1, 2023

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