Big Games Shop Ltd 

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See what reviewers are saying

Rated 5 out of 5 stars

Ive been a client of big games shop for 2 years now I can confidently say they are fast and very reliable when it comes to payments and receiving purchases.Ive recommended BIG games shop to my friends... See more

Rated 5 out of 5 stars

Used this site several times before and never had anything other than a very good service. Depending on how busy they are depends on the delivery time. The quickest delivery has been just a few m... See more

Rated 1 out of 5 stars

I ordered gems for my kid for pet sim x for over 3 weeks ago, they don’t answer my emails. I baught 1 T gems, the one email I got they explained that the order was done and that the gems would be in t... See more

Rated 5 out of 5 stars

I’m in the U.K. and was very hesitant to spend such a high amount, but my child only had this on his Christmas list and it has been his dream to have a titanic, so we bought a bundle of plushies that... See more

Company replied

Company details

  1. Gaming service Provider
  2. Video Game Store

Written by the company

Big Games Shop is one of the original stores selling items for all the biggest games on Roblox. With over 5 years of operation we have positioned ourselves as one of the most reliable places to buy from. With our all human staff there is always someone on hand to help


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top experience

Top, got a bonus for a little delay but everything is fine.
it’s legit and has a really good customer service.

August 25, 2025
Unprompted review
Rated 3 out of 5 stars

i still havent gotten a message and i…

i still havent gotten a message and i bought a racoon for 13 euro and im scared imma get banned for duping even tho i didnt dupe

August 9, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

Please give a bit more information. When you purchased you would have gotten an email straight away. Reply to that email and it will message us direct

We have sent out how to collect your order emails to all orders we currently have and sent friend requests out.

If you havnt duped then you are not going to get banned for duping. Its not hard to work that one out

Rated 1 out of 5 stars

They give you duped pets

They give you duped pets. NEVER purchase pets this raccoon I bought cannot be traded. Waste of 10 dollars do not fall for their scam.

EDIT: I bought their pet about a month ago and after I got the pet jandel made it so duplicated pets could not be traded and now I cant trade it to anyone.

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

pls give my raccon

im buy raccon and BigGamesShop02 dont give me pls give my raccon

August 7, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Its the summer holidays. We have kids and the sun is shinning. Deliveries are a bit slower than usual.

You have 7 orders with us. Sorry you had to wait 5 hours for your item

Rated 5 out of 5 stars

My son bought Chicken Zombie

Slight issue with the Order at first (i think my son provided the wrong user id) but Big Games were really helpful in getting it sorted. Thanks!

August 1, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

Can we get some more details as we have no orders with your name. We also dont have any uncollected orders that match your description.

When you ordered you would have got an email. On that email is our username so you can add us as a friend.
As well as this we will send you a friend request and 2nd email with a server link

Emails are not being rejected by us. I am seeing them and replying to them but getting not response from you. Please check your junk folder as this is a really strange way to communicate we have the "Resending this to your original email address. The message was rejected by your Gmail address". We are replying

Im 99% certain you have not purchased from us. For that reason i will tell you to contact your bank and do a charges back saying you never got your items. You will get your money back and whoever your brought from will have the money taken back and a £15 penalty charge

Thanks

We still have not received any email from you. Please email whatever order processing email you have to
admin@big-games.shop

Rated 5 out of 5 stars

Easy

Received an email with instructions and got delivery first time we joined. Excellent

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing response times

The serving time is amazing, and most of the people who complain either had a mishap or tried to get the services outside of serving schedule, I got my GAG Mimic octopus after 10 or so minutes, very trustable.

User: badzsaosereg

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

LEGIT!!!

I thought I got scammed but they actually gave me and I'm so happy I'm going to buy again tysm

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

I ordered from BigGames and it is probably one of the best sites to buy items from. Mainly because its cheap, though delivery is kind if slow but other than that everything else was fine. I would recommend buying from this site.

July 23, 2025
Unprompted review

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