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Big Games Shop Ltd 

This company’s rating is unavailable due to a breach of our guidelines.

Gaming service Provider
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See what reviewers are saying

Rated 5 out of 5 stars

Ive been a client of big games shop for 2 years now I can confidently say they are fast and very reliable when it comes to payments and receiving purchases.Ive recommended BIG games shop to my friends... See more

Rated 5 out of 5 stars

Used this site several times before and never had anything other than a very good service. Depending on how busy they are depends on the delivery time. The quickest delivery has been just a few m... See more

Rated 1 out of 5 stars

I ordered gems for my kid for pet sim x for over 3 weeks ago, they don’t answer my emails. I baught 1 T gems, the one email I got they explained that the order was done and that the gems would be in t... See more

Rated 5 out of 5 stars

I’m in the U.K. and was very hesitant to spend such a high amount, but my child only had this on his Christmas list and it has been his dream to have a titanic, so we bought a bundle of plushies that... See more

Company replied

Company details

  1. Gaming service Provider
  2. Video Game Store

Written by the company

Big Games Shop is one of the original stores selling items for all the biggest games on Roblox. With over 5 years of operation we have positioned ourselves as one of the most reliable places to buy from. With our all human staff there is always someone on hand to help

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I had ordered

I had ordered, waited two hours but had not gotten an email or anything. I had to look up their account and add them without knowing who it was. I have gotten my items but it was a poor experience

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic shop

This shop is amazing I've bought 15+ items so far for my kids at great prices and 100% trustworthy always got the items and and the staff are so nice would definitely recommend to others

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Where’s my butterfly?

Where’s my butterfly? I’ve been waiting 3 hours *trustpilot says minutes* and I still don’t have it! Is this a scam?
Order number:2795
User:2ssssss3s
Display name at this moment:Icltspmoplayz

July 15, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

You have your item now.

We have been in our server for the last 3 hours and you have been on our friend list. You just needed to join our server and collect your item.

Rated 5 out of 5 stars

Super impressive service

Super impressive service even when trading pets was not an option they kept communication and when the system was up and running .. we got our raccoon. Thank you

July 9, 2025
Unprompted review
Rated 3 out of 5 stars

I didn't get my stuff it said it was…

I didn't get my stuff it said it was cancelled because I didn't respond fast

July 12, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

Hi

I am not sure what order this is referring too. We have a policy that if you purchase from us and we can not get hold of you for a couple of weeks then we will cancel and refund the order. We will try and contact you from one of our personal emails as maybe the Shop email is going into your junk folder. If we still can’t get hold of you then we return your money

Thanks

Rated 5 out of 5 stars

Placed my order and got what I ordered

Placed my order and got what I ordered. I have to admit I was a little skeptical of the shop before I bought my Raccoon but I few hours after I ordered the account added me and gave me a Raccoon. I will definitely be returning soon.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service, i bought disco bee for around 10 euros (8 pounds) but sadly had to wait till they opened (I bought it at 1 am), when I woke up I added the user they asked me to add and joined. They were inactive for a bit however, they said hi and I said it back, he afked for around 10 seconds and then gifted me the disco bee.
Yes they are real people not bots, I genuinely thought it was gonna be a bot like the mm2 shops.
Yes this isn't a scam, I would buy again.
All 1 star reviews are from people who are just being unfair, being dumb or ordering at 2 am (they open at 10 am and close at 9 pm)
I really was skeptical since this website was so sketchy after seeing ads about it but it ended up being a good trusted website to buy stuff from there.
As I said before, I'm probably gonna buy here again whenever I can, Thanks. And go buy it

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, I ordered at nine o'clock at night and got it just the next day! very happy with this purchase and would definitely buy it again from this website!
Order number: #2594
roblox user: cecepower124

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

DONT BUY

I have had amazing experinces before but my last one I only got 2 of my 3 disco bees I will not be ordering again they lied and unfriended me I took a screenshot of my inventory but they did not care DO NOT BUY IT WAS GOOD BEFORE BUT NOW THEY LOST MY TRUST

July 9, 2025
Unprompted review
Big Games Shop Ltd logo

Reply from Big Games Shop Ltd

We have had a few orders from you and everytime you get all your items

We video record every transaction so we can check to see if there were any problems. You can clearly see from the video 3 disco bee's leave our inventory and 3 different bee's go into your hand. We sent you the screenshots of the video and you said you would send a picture of your inventory which you never did.

Threatening us with a 1 star review if we didnt get a free bee will not get you what you want. Quite simply go any buy elsewhere you will not get the prices or the service you get from us

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