I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more
Company replied
I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more
Company replied
Well done Izzy on her first sign up for storage. Very helpful, pleasant, and informative. Checking everything. Painless experience in being able to get storage at a very reasonable rate. Clean and t... See more
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Company details
Information provided by various external sources
Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access
Contact info
690 London Road, RM20 3LD, Grays, United Kingdom
- 01708 862 787
- Sana@bigbluesquirrel.co.uk
- bigbluesquirrel.co.uk
4.8
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Really nice self storage place
Really nice self storage place. Damon and Kiki were really friendly and really helpful. The units are also very affordable as well, can't go wrong! 😁
May 22, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review! We proud ourselves on providing a safe and secure storage option that is affordable so we are pleased that your review reflects this!
We will also be sure to pass on your kind comments to Damon and Keke!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Good facility
Good facility. Very clean, secure and reasonably priced. Staff are really friendly and helpful too. Especially damon, he's always smiling and personable.
May 5, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review! We are very pleased you found our facility clean, secure and great value for money which is exactly what we're aiming for!
We will pass on your kind comments to Damon and the team also!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Unfortunately, shambles
To start with, the staff member on the front desk wasn’t very welcoming.
Sold a dream, told the storage was bigger than it is (this was a telephone call) we explained this to the staff member who offered to “upgrade” but at an extra cost and it means he would have to start again with the application like this was a massive inconvenience. The trolleys you have available for moving the items need urgent attention, many of them have buckled wheels and the larger one struggles to fit down your skinny hallways with limited space to turn and move it. It’s a shambles really and also it’s a shame because when our time is up we will be looking to move to somewhere else that is more accommodating
April 4, 2026
Reply from Big Blue Squirrel Self Storage
Hi Daryl,
Thank you for the taking the time to leave a review. We are very sorry that you have had a negative experience with us. We understand that the Team Leader of the Thurrock store had reached out to you regarding your experience and offered to assist you going forward in making things right.
Please don't hesitate to contact us if you wish to discuss further.
Kind regards,
Big Blue Squirrel Self Storage
Highly recommended if you are after safe, secure and clean storage
Rented a unit at Maldon to help with our ‘downsizing’ move.
Great service, friendly staff and a secure, clean and accessible unit. I would recommend this to anyone who requires safe, secure storage at a good price.
April 9, 2026
Unprompted review
Great service couldn't have done…
Great service couldn't have done anything more to help and very clearly explained things needed to know
March 28, 2026
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Coral! I am glad we were able to make things clear and easy for you!
Hope you enjoy your stay with us!
Been using them for a while now and…
Been using them for a while now and couldn't be happier with the customer service I have received. Damon in particular is very helpful, smiley and is such a sweetheart. 😊
March 23, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Cassie for the positive feedback! We are thrilled that you have had a positive experience with us and we will be sure to pass on your kind feedback to Damon!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Damion and Kerekii are very efficient…
Damion and Kerekii are very efficient in their work and are very friendly and good to talk to. Good storage unit as well. Thank you both.
March 17, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Tony for the 5 star review. We are pleased that you had a positive experience with us and we will certainly pass on your kind comments to Damon and Kerikee!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Lovely customer service
March 6, 2026
Reply from Big Blue Squirrel Self Storage
Hi Christina,
Thank you so much for the fantastic 5‑star review. We’re really glad to hear that you found our team helpful. We appreciate you choosing us!
Was a straight forward experience
Was a straight forward experience. Staff were professional and very helpful.
February 25, 2026
Reply from Big Blue Squirrel Self Storage
Thank you so much Barbara for the 5 star review! We aim to make the experience of renting a storage unit with us to be as straightforward as possible so we are pleased that your review reflects this!
We will pass on your kind comments to the team also!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Giles provides amazing customer…
Giles provides amazing customer service. He really is a a nice sweet young man who made my experience renting self storage so much simpler. Thank you Giles!
February 22, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Chris! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
I am satisfied
I was always able to negotiate with the team and even change the type of unit according to my time needs. Damon is a very caring and fair person.
February 17, 2026
Reply from Big Blue Squirrel Self Storage
Thank you so much for your kind words. We’re really glad to hear that our team has been able to support your needs and offer flexibility when you’ve needed it. Damon will be especially pleased to know his care and fairness made a difference.
The customer services representative at…
The customer service representative at the desk was a joy to be with,she was happy to serve me and was very helpful.
February 9, 2026
Reply from Big Blue Squirrel Self Storage
Thank you Peter so much for your lovely feedback. We're delighted to hear that our customer service representative made your visit enjoyable. It’s great to know she was happy to help and provided the support you needed. We’ll be sure to pass your kind words on to her — they’ll mean a lot.
Crap
The storage has slant in roof so you lose half the height plus I told the guy on phone king size bed, washing machine, 2 desks and 10 large boxes and he gives me a 25ft, I upgraded to 35 but still too small and only other option was to upgrade to 116ft and pay alot more, I had to throw one desk away to get it all in, there was 2 other customers there and they was having a nightmare aswell, you go in and while they are printing off the contract they ask you scan their QR and give them 5 stars before you even start because they know you wouldn't give it if you went on there first.
January 25, 2026
Reply from Big Blue Squirrel Self Storage
Hi Charlie,
We are sorry that you had a negative experience leading you to give us a 1 star rating. As you can see from previous reviews we have received, a lot of our customers have given us 5 star reviews and are more than happy storing at Big Blue Squirrel Self Storage. I've noticed you had also left us a review on Google with a 5-star rating citing that you were pleased with the quality of the service you had received.
We value all feedback seriously as it helps us improve our service. If you would like to discuss this matter further, please send an email to sana@bigbluesquirrel.co.uk and we will help resolve this for you.
Kind regards,
Big Blue Squirrel Self Storage
I don't normally do these but I wanted…
I don't normally do these but I wanted to because these guys, especially Damon, deserve it.
Damon was very welcoming and accommodating when I went to the store looking for a small space to store some personal items whilst my home is having work done.
I was very silly and gave the wrong date to start using the storage space when I was in and this was no bother at all for Damon to make changes so that I can start using the room on the correct day.
Don't often see such efficient and fuss free service nowadays but these guys absolutely excel at this. Thank you to Damon for all your help. 🤩
January 30, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for taking the time to share this lovely review. We’re really pleased to hear that Damon made everything smooth and straightforward for you, especially with the date change. Efficient, friendly service is exactly what we aim for, so your feedback means a lot. We’ll be sure to pass your message on to Damon — he’ll be thrilled to hear it.
Amazing experience
Amazing experience! Lovey clean units, very helpful staff and easy to access location. Highly recommended
January 28, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you Duke for the 5 star review! We aim for our units to be easy to access as well as clean whilst not compromising on security, so we are pleased that your review reflects this.
We will certainly pass your comments onto the team also!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Damon and Keke were very helpful
Damon and Keke were very helpful! :)
January 26, 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Wayne for the 5 star review! We are pleased that you found our staff helpful and we will pass on your kind comments to Damon and Keke!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Have used the west thurrock site for a…
Have used the west thurrock site for a couple of months to store some odd bits while I move home. No complaints. Good staff. Will be back in the future 🤞🏿
December 5, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you Edward for choosing our West Thurrock store during your move. We're really pleased to hear the team looked after you and that everything went smoothly. We appreciate your feedback and look forward to welcoming you back whenever you need us again.
Reply from Big Blue Squirrel Self Storage
Thank you so much Uchechi for your kind words. We’re really glad to hear you found our storage process simple and our team helpful and polite. We appreciate you choosing us.
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Denise! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
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