I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more
Company replied
I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more
Company replied
Well done Izzy on her first sign up for storage. Very helpful, pleasant, and informative. Checking everything. Painless experience in being able to get storage at a very reasonable rate. Clean and t... See more
Company replied
Company details
Information provided by various external sources
Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access
Contact info
690 London Road, RM20 3LD, Grays, United Kingdom
- 01708 862 787
- Sana@bigbluesquirrel.co.uk
- bigbluesquirrel.co.uk
4.8
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Reply from Big Blue Squirrel Self Storage
Thank you so much Ralph for the 5 star review. We aim to make the process of getting a storage unit with us as easy and straightforward as possible, so we are pleased to see that your review reflects this!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Easy process to visit & see what size…
Easy process to visit & see what size of unit is available. Booking unit process straightforward. 8 weeks half price but there is a large deposit but you get that back when you move back out. Friendly & helpful staff.
August 2, 2025
Reply from Big Blue Squirrel Self Storage
Thank you so much Gillian for the 5 star review. We aim to make the process of getting a storage unit with us as easy and straightforward as possible, so we are pleased to see that your review reflects this!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
I was greeted by very helpful and…
I was greeted by very helpful and professional staff. They sorted me out very quickly. The building looks well maintained and the evidence of cameras everywhere gives you a good feel of security. It is easy to find and access. The price was very fair and I would recommend to anyone who is looking for a storage unit in the area.
August 7, 2025
Reply from Big Blue Squirrel Self Storage
Thank you so much Chris for the 5 star review. We know our customers demand a safe and secure location to store their belongings, so we are thrilled that your review highlights this!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Donald!
We strive to provide a great service for our customers so we are pleased to see that your review highlights this.
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Good service and good customer service…
Good service and good customer service and communication
August 1, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Danny for the 5 star review! We pride ourselves on providing a positive experience for our customers so we are thrilled to see that your review reflects this!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Friendly but professional
Damien was friendly but professional in his approach. This made the experience go smoothly. He ensured I knew everything about moving in.
July 12, 2025
Reply from Big Blue Squirrel Self Storage
Thank you so much Elaine for the 5 star review! We aim to ensure the process of renting a storage unit goes as smoothly as possible so we are thrilled that your review reflects this!
We will also be sure to pass on your kind comments to Damon!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Superb Customer Service
I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He explained everything I needed to know and arranged a good deal for the duration of my stay with them. Coincidentally Damon was also on duty my last day of check out and made the process super smooth. Thanks very much for your help Damon, I will defo use Blue Squirrel in future if the need arise.
June 24, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Hey there! Thanks so much for the lovely review 😊 We're really glad Damon was able to help make your stay smooth from start to finish. We'll be sure to pass on your kind words to him! If you ever need us again, you know where to find us. Take care and all the best with your future moves! 🏡✨
Reply from Big Blue Squirrel Self Storage
Thank you so much Abolanle for the 5 star review! We are pleased that you were satisfied with our customer service and we will be certain to pass on your kind comments to the team at the store in Thurrock!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Friendly staff
Friendly staff, very helpful. Clean well kept secure units.
July 5, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Georgina for the 5 star review! We pride ourselves on security and cleanliness whilst maintaining a friendly face at the same time, so we are pleased to see that your review reflects this!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
I have had a storage unit here for…
I have had a storage unit here for years now and honestly couldn't be happier with the service I have received. Especially as it's the only really secure place near my home in Chafford Hundred. They always keep me up to date with any changes such as holiday opening hours for instance. The team there are great too and will go the extra mile to help me out. If you live in the area and need somewhere to store your things then go to Big Blue Squirrel and look nowhere else. Very reasonably priced too.
June 6, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Clare for the 5 star review! We love to ensure that our customers are kept in the loop of anything that is occurring whilst maintaining a friendly face, so we are really happy to see that your review reflects this!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
The team at Big Blue are really well…
The team at Big Blue are really well versed in storage and gave me all the information I needed so can't complain. I spoke to Damon and he was really patient in helping with my needs and is a very lovely person. If you need a bit of extra space, go straight to Big Blue!!!
June 27, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review!
We know self storage isn't always the easiest thing to navigate and we try to make it as clear and concise as possible, so we are pleased to see that your review reflects this!
We will be sure to pass on your kind comments to Damon also!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Reply from Big Blue Squirrel Self Storage
Thank you so much Paul for the 5 star review!
We aim to be transparent when it comes to explaining the requirements of renting a storage unit with us, so we are pleased to see that your review highlights this, as well as our friendly staff!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Well done Izzy
Well done Izzy on her first sign up for storage. Very helpful, pleasant, and informative. Checking everything.
Painless experience in being able to get storage at a very reasonable rate. Clean and tidy with units of all sizes to suit.
June 7, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Ann! I am glad you had a good experience with Izzy here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Everything has been very professional
Everything has been very professional
And well organised. A very good business for your storage needs.
May 25, 2025
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Tricia! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Excellent, friendly customer service
Giles was very patient in waiting for us to sign the paperwork for our new storage unit (we kept changing the move-in date). He and his colleague Rachael were also very helpful when we eventually did move in - and the paperwork was completed effortlessly.
May 16, 2025
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 Star Review Christine. We are so pleased that you've had a good experience here at Big Blue Squirrel Self Storage. We hope you enjoy you stay with us !
Blue Squirrel Maldon is well organised…
Blue Squirrel Maldon is well organised with easy access the storage units. We have dealt mainly with Rachel on reception who has been very helpful throughout making the whole process easy. Will use Blue Squirrel again should the need arise.
May 11, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for your 5 Star Review Jeremy! We are pleased to hear that our staff have made the whole process of renting a unit with us easy. We hope you enjoy your stay with us here at Big Blue Squirrel Self Storage!
Quick and easy process when signing up
Quick and easy process when signing up! No hidden charges and great customer service!
May 7, 2025
Reply from Big Blue Squirrel Self Storage
Thank you so much Jessica for the 5 star review! We aim to be as transparent as possible when informing customers of what they will need to pay and provide when renting a storage unit from us, so we are thrilled to see that your review reflects this!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Staff are very helpful
Staff are very helpful and understanding of your requirements . This service is ongoing as using this facility long term
January 28, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 Star Review Paul! I am glad that you have had a good experience here at Big Blue Squirrel Self Storage! We hope you enjoy your stay with us
A worthwhile company
Been with Big Blue Squirrel for close to a decade....and I've never for one day regretted having a unit with this great establishment.
Great people that treats you like you're their only customer.
I'll continue to use the services into the future.
April 30, 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Shola for the 5* review! It's been fantastic having you with us all these years. We aim to provide a personal touch when it comes to customer service so we are flattered that your review highlights this!
Many thanks for your support over the years and in the future from all of us at Big Blue Squirrel Self Storage!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.