Big Blue Squirrel Self Storage Reviews 231

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many appreciating the smooth and easy user experience, from finding the right storage unit to completing paperwork. People also highlight the convenient location and the overall secure environment. The customer service is often noted as exceptional, with many consumers feeling well-informed and taken care of. However, some customers also noted issues with storage unit sizing not matching expectations and a few felt pressured to leave positive reviews before fully experiencing the service.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being friendly, helpful,... See more

Service

Clients share positive opinions on service. Many reviewers praise the friendly, professional, and helpful... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Location

Reviewers mention positive feedback about location. Customers appreciate the easy-to-access locations, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more

Company replied

Rated 5 out of 5 stars

I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more

Company replied

Rated 5 out of 5 stars

I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more

Company replied

Rated 5 out of 5 stars

Well done Izzy on her first sign up for storage. Very helpful, pleasant, and informative. Checking everything. Painless experience in being able to get storage at a very reasonable rate. Clean and t... See more

Company replied


Company details

  1. Warehouse

Information provided by various external sources

Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access


Contact info

4.8

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really helpful

Really helpful, well laid out floors and easy to use lift. Plenty of trollies.

September 13, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Thanks for the 5* Review!

Rated 4 out of 5 stars

Storage unit great

Storage unit great, staff fantastic, opening hours need to be more flexible.

August 16, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Thanks for the review! We hope you enjoy your stay with us.
Unfortunately at the moment we only offer late nights on Thursdays and we are working on making the hours longer
Thanks!

Rated 5 out of 5 stars

I have been with them for more than 2…

I have been with them for more than 2 years. I love their customer service. Staff and employees are so helpful and look after their customers very well. I will def recommend them!

August 6, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Thank you for the 5* Review! We are Glad you are enjoying your stay with us!

Rated 5 out of 5 stars

The lady that sign me on

The lady that sign me on, is amazing.. She deserve an accolade

June 21, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Many thanks for the excellent review!
Hope you enjoy your stay!

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. They couldn’t be more helpful if they tried

June 21, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Thanks for the great review! Glad to have you with us! :)

Rated 5 out of 5 stars

this may be a slightly long review but please read through

this may be a slightly long review but please read through to understand the exceptional service Big Blue Squirrel, especially Sana the store manager of Essex, provided me with.
I used to live in the UK but had to move abroad and left mybelongings at a storage facility. After finding a moving firm to internationally transport my belongings, i was informed the firm had to go into liquidation and I was informed to collect my belongings at theor facilities in the short time from i was given. Being overwhelmed with frustration, i went on the UK self-storage page to find a place reliable to have my stuff moved in and thet is where i came across the name Blue Squirrel. Sana was the one to pick up when i frantically reached out and explained her the situation. She soothed all my worries and even guided me into a reliable mover as I am not physically in the uk to bring my stuff to Blue Squirrel. after that, Sana literally took over my case, put me in touch with the mover, prepped the contracts and aided me to submit all the documentations online. Today was the day my stuff was moved into Blue Squirrel and even before the truck was unloaded, I had a photo in my mailbox from Sana to depict the safe arrival of my goods. She took care of the movers and even arranged me a padlock that i obviously couldnt bring, She drafted a holding consent letter for the keys. I would explain more how helpful she was throughout this entire process, alleviated a major burden off of my shoulders. I can expand more on all the things she did to make my move without my presence smooth for me especially after the unfortunate event i have been through but I would suggest you trying it for yourself. You wont regret as my only regret is not to have opted to store my belongings with Big Blue Squirrel in the first place.

May 31, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Thanks for the Review Begum!

Rated 5 out of 5 stars

Secure and clean

Clean and light, The only storage facility with secure but easy access as I am still having to live out of boxes!

May 12, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Thanks for the great review! Good luck :)

Rated 5 out of 5 stars

Love this place

Love this place! The staff are amazing, have been extremely helpful & a pleasure to work with. Polite& professional. Prices are reasonable too! Highly recommend renting some storage here. Thankyou all at Big Blue Squirrel🐿
⭐⭐⭐🌟🌟

May 9, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Hi Louise! Thank you for your review and great feedback!
Hope you enjoy your stay with us

Rated 4 out of 5 stars

Everything is great but would be better…

Everything is great but would be better with extended opening hours

April 6, 2019
Unprompted review
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Reply from Big Blue Squirrel Self Storage

Hi Maryia

Thank you for your Feedback

Our hours are restricted I am afraid however we are open 7 days a week and offer a late night access service on Thursdays

Many thanks

Big Blue Squirrel Team

Rated 5 out of 5 stars

I recommend Big Blue Squirrel Self Storage

I recommend Big Blue Squirrel to those who really want to keep their belongings safe and in a clean environment. Since I started using this company, I have not noticed anything stressful. The staff is respectful, lovely and helpful.

March 1, 2019
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Hi Ivon!

Great to have you storing with us!

We hope you enjoy your stay and thanks for the great Feedback!

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