Big Bus Tours Dubai Reviews 2,603

It was very easy to choose and book the tour & there was lots of choice as to what combination we could have. The tours were great, very informative and lots of stops to get off and explore the areas. All of the staff were friendly and helpful!

It was great....in 2 days we saw all City....
Well done

Idea good but the traffic in and around Dubai is horrific it times, choose you times to travel carefully. We went on all the routes available but when on red routs none of the commentary worked so we didn’t receive whilst going around the route.

Fantastic , great value for money , earphones delivering very interesting information, option of air con ,or not , chilled water , punctual . Great staff . Highly recommend

The tour itself is good however some bits were confusing like the package I had included RTA water bus tour but it wasn't specified that one can only take it from Deira and not Marina. All in all it is ok.

I don’t think Dubai is a good fit for a Hop On Hop Off experience. The sights are too spread out, the stops are not near several of the main sites, and the routes take longer than advertised. For example, the red line is listed as two hours but it took us over three hours to do the circuit. Crossover stops between routes are limited so it takes a long time to get to a specific spot. The stop at the Wafi Mall is out of the way and uses too much time. I feel like I wasted my day and a half in Dubai doing HOHO. On a positive note, all of your employees were professional, polite and wanted to help.

We were in Dubai and enjoyed our rides with Big Bus tours. The staff was always very helping. It was a good experience. Only on one day the last bus of the day didn't come. That was a bit disapointing.

time span a bit short .... would make even more sense if there would be a longer day .... but that is my only main improvement comment ... service and concept are excellent. I forgot my phone on the bus going out at a stop and got it back very soon afterwards, which was a relief. Super !

The water served on bus could be cold, but the bus and tour was amazing

Excellent to be able to book on-line and pay by PayPal - very reassuring. No trouble at all getting our tickets validated. Had purchased a 5 day pass - required more than a 2 day and there was no 3 day option, Took all the bus tours and the two marina cruises. The commentary on the first one (from the red route) was only available at the back of the dhow and there was no commentary at all from the second cruise (blue route). Would have given 5 stars if there had been commentary. Did not undertake the night tour as needed a bus ride to get to the start and would have needed a taxi back as it finishes after the last Big Bus has departed. This could have been co-ordinated better. It would also have helped if we had been informed that the 'live' commentary was on channel 13.

Full starts for these guys.

I had a incredible experience with these guys. The staff were friendly and it was the best way to see Dubai. I took the delux package and it was worth every cent.I used three days and was able to see 95% of Dubai. The dessert safari and night tour was amazing

Very disappointed on this occassion, waited in a temperature of 38 degrees there was no shade just standing by a building site and road side for over 40 minutes by the gold souk not good! Also the directions given for the boat cruise were incorrect so very frustrating.

Very friendly staff. It is a very nice and cheap (5 Day deluxe ticket) possibility to explore the main areas in the city and interesting spots. You have beautiful views to the different skylines of Dubai. I recommend this for everyone who spends a week in Dubai and is interested in a combination of bath and sightseeing.

Special Thanks to Ali who guided the Desert Sunset Tour! A friendly guy who is interested in his passengers and has fun in his Job!

Big Bus is very frequent, we didn't wait for long. There were also Big Bus staff at every stop to help you or answer any questions you may have.

A few buses we were on, esp the top deck - the A/C was not working properly - some blow only hot air, some only have A/C on top of certain seats. I think the company needs to do better in maintaining/checking the A/C esp. in the city such as Dubai where it can be very hot.

Next time, we would probably try another company (City Sightseeing) as their buses look newer and seem to have better A/C.

The kids and I loved our experience in Dubai great commentry and free water was excellent.
Slightly supeised as i bought my tickets online to find out it would have been cheaper to buy on the street as they run promotions and you could get a way better deal🤔

I took a 5 day tour, REALLY WORTH THE MONEY, and was able to see practically all of Dubai, including night tour, Marina Cruise, Creek Cruise, Museum, dusk in the desert, and better understand this amazing place.
Staff were all very polite and gentle. A special thanks to Sicilia for her very amusing commentary on the RED TOUR.
Free Wifi on board was very useful, thank you.
Just a few things to point out, please they are not critics, just suggestions to improve your already excellent service:
1. Once you hop off its not always very simple to find the bus stop again considering that tourists don't have data to be able to use your App once off the bus.
2. It wasn't easy to find the pick up point to start the Marina Cruise, no signs along the Marina and was able to find it only asking a lot of people for the directions.
3. Also inside the Mall of Dubai and Mall of the Emerites there are no signs to find the bus stops and the only way was to constantly ask security for directions.
4. During the desert tour it would be better to inform the passengers before what they would find and tell them about the prices of the options once there, so they can plan and choose in advance (its not nice to ask the prices of the dinner once on the spot).
Great tour THANK YOU.

Very friendly Big Bus staff.
City route and Atlantis Palm routes were great, but rhe coastal route was pretty redundant ..... just a connection between the two others.

The staff on both the two dhow Dubai Creek and Marina boat trips were TERRIBLE!! Rude, unhelpful, not welcoming - all they wanted to do was sell drinks. They were not interested in providing any information about the city - Big Bus company should do some quality surveys on Dubai Boat Tours - you should expect better customer experience and a better desl ftom your sub-contract with them!!

Pls send our regards to Mr Anthony the tour guide at the Red Route. He has given us valuable info and tips on how to explore Dubai safely. The other staff are also friendly.

Booked Big Bus for 2 days in Dubai. Bonus that Bus would stop outside our hotel on the trunk of the Palm( Fairmont). Busses every 20 mins. Reasonably punctual, but traffic disrupts this , sometimes. Courteous drivers. Cooled bottled water free, on every bus. It's a vast City and for approx £55 for 2 days, it's a cost effective way to see the sights.
Air con, inside, which is essential. Nice to sit up top, outside when moving but can get a bit stiffling in traffic. 3 routes do converge at shopping malls. Bit chaotic, til you get used to it. Always someone to ask and give advice.
Overall value for money to get you around a massive city.

Very nice bus tours with helpful and passioned guides.