Big Bus Tours Istanbul Reviews 390

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Poor customer service, and water and soft drinks on board are sold at extremely expensive prices in US Dollars, around 14 times the consumer prices. I gave it 2 stars just for the tour. The bad cust... See more

Rated 1 out of 5 stars

1) Boat trip was only 1/3 of the route shown on the map. 2) Audio guide kept dropping out requiring constant attention. 3) Audio was not synced correcty with the actual sights. Expensive and not wo... See more

Rated 3 out of 5 stars

The Bus Tour gives you a good first view of the City, without that Trouble searching for parking lots. It is a hop on-hop off trip, and has two routes on offer. Unfortuanately the Stop-Signs weren't c... See more

Rated 2 out of 5 stars

The buses only run every hour and the for only 5-6 hours a day. Its only good to just sit on the tour and go around the whole tour once but if you plan on getting off and taking the next bus you lose... See more

Company details

  1. Tour Operator

Information provided by various external sources

Enjoy the Perfect Introduction to Istanbul Discover Istanbul's intercontinental charm with Big Bus Tours. Our open-top sightseeing tour buses explore the city over two routes, introducing you to its most iconic sights and landmarks. You're free to hop on and hop off the bus as much as you like, with 15+ stops conveniently located close to must-see sights like Hagia Sophia, the Blue Mosque, Topkapi Palace and the Basilica Cistern.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

390 reviews

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Rated 5 out of 5 stars

Big Bus Brilliance

I have used this service in other cities and will do so again in future. The standards of service are good in Istanbul and everywhere else.

September 23, 2015
Unprompted review
Rated 3 out of 5 stars

Good to travel Sightseeing-Points of Istanbul without searchig parking lots

The Bus Tour gives you a good first view of the City, without that Trouble searching for parking lots. It is a hop on-hop off trip, and has two routes on offer. Unfortuanately the Stop-Signs weren't clear on the map you get or big enough to find on streets, so we had to walk always a bit and ask to find the right Bus-Stop. You get the informations on board about the City in different languages, which is quite nice. Unfortuanateley sometimes the informations stop in the middle of a sentence and start again from begin. It would be also nice, if the Bus-Driver are able to understand english or somebody of the Big-Bus-Team is also onboard to translate in english.

September 23, 2015
Unprompted review
Rated 1 out of 5 stars

Worst experience with Big Bus Tours

I have taken the blue route of the tour, the bus stopped at the dolphinatrium which is a nice but expensive place, after we finished we waited again at the same stop location, and the next bus came but didn't stop at this stop, although he saw that we are waiting for him,

and because the place is very far, the taxis refused to take us back to the hotel, we ended up using uber service, but very frustrated with bigbustours, we wish if we could take our money back !!!

September 22, 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear Ammarkhat
Thank you very much for your valuable comments. We are absolutely sorry that you were not happy with our services. The Dolphinarium is not one of our official stop. Please contact us from infoistanbul@bigbustours.com in order to help us to conduct further investigation.
Kind regards.

Rated 4 out of 5 stars

Good choice!

We booked online from South Africa and it was a good choice! On arrival, however, we noticed that the price on the day was cheaper.

I experienced very friendly staff all over the city, clearly visible and always ready to assist.

I will definitely recommend Big Bus Tours Istanbul!

September 21, 2015
Unprompted review
Rated 4 out of 5 stars

Very good way to visit Istanbul

Most evident improvement: same route also in the other direction. This may be difficult to realize, and cause an uneven distribution of passengers.

September 16, 2015
Unprompted review
Rated 3 out of 5 stars

The tours were acceptable. But the traffic not at all.

Since Istanbul traffic is very complicated, especially along the central parts of Red and Blue Lines of Big Bus tours - at moments the traffic was halted, at other times merely inching along - I would propose at those moments to include some more information about Turkey's history, culture and social activities (education, health care service, etc.), and maybe about religion holy days (why not?). As a result of such high-density traffic it would be better to exclude the Asia part of Blue Line. Perhaps there are more interesting places to see but it is really impossible.
Nevertheless, I recommend this company and both Lines' tours to anyone. This will be enormous adventure and have to be seen! Even the traffic... or despite it.

September 14, 2015
Unprompted review
Rated 5 out of 5 stars

Very detailed tour

Would recommend this service in Istanbul, the staff were very polite and helpful and covered most of the area. The time between each bus was reasonable so didn't have to wait too long for the next bus to arrive.

September 11, 2015
Unprompted review
Rated 3 out of 5 stars

Nice tour, bad traffic

The bus is good. Maybe having more facts and not as much music in between places would be nice. Traffic in Istanbul is really bad, making yhe bus tour sometimes too long

September 10, 2015
Unprompted review
Rated 1 out of 5 stars

Just book a tour instead

We prefer staying inside as it was very hot that day. Their aircon is really really bad. It feels like a heater inside the bus. We could not catch a bus on the opposite direction as there are no signs to where we can catch a bus even on the map provided. No water provided unlike the ones in Dubai.

September 10, 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear T13tj
Thank you very much for your valuable comments regarding our services. We are terribly sorry about the air-con issue that you had to go through. Although we have two air-con units at the lower deck on our buses which serves only ten available seats and even they may not be enough to cool the area due to the open hatch between the decks. There is an on-going sidewalk reconstructing process by the Istanbul municipality and some of our signs have been removed. As soon as the sidewalk constructions are complete the municipality of Istanbul will put them back where they belong. Your comment about the water distribution is well noted. Please feel free to contact us from infoistanbul@bigbustours.com for further inquiries.
Kind regards.

Rated 2 out of 5 stars

Unfortunate experience!!

Took the tour from the port on 2nd September. We had to change buses in the square. It was a very hot day and the tour took 3 hours instead of 2 hours due to volume of traffic.We noticed that some of the buses had canopy's on the top deck to shade the passengers, but there was not one on ours. Although we started the tour at 9am, by11am it had become very hot & by midday scorching.
The commentary was useless. My friend's was very loud and would not turn down, mine did not work at all so we had no idea which buildings were which
Obviously traffic volumes cannot be helped, but we do feel that the other issues should could have been avoided with proper maintenance and attention. Altogether a very disappointing experience.

September 8, 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear Valerie,
Thank you very much for the valuable comments regarding our service. We are sorry to hear that your experience was not satisfactory with the services. We check the jags on daily basis and control them if they do work properly or not. Something might have gone wrong after the routine checks. I can assure you that all of our buses have canopies. Since we sell open top sightseeing tours everybody on board should agree to close the canopies. My assumption is that some of the clients may have asked the driver or our team to keep it open during our tours. Your comment on the commentary is also noted. Please feel free to contact us from infoistanbul@bigbustours.com for further inquiries.
Kind regards

Rated 4 out of 5 stars

Great tour!

This tour was amazing, but the headphone connections on the bus need to be maintained. Many times the audio would cut out or you would have to jiggle the plug to hear anything at all.

September 7, 2015
Unprompted review
Rated 5 out of 5 stars

Enjoyed really well

Having a big bus tour is always fun. In Istanbul it covers most of the tourist attractions. We enjoyed it also because the weather on that day turned out to be lovely. In a hot summer day of August, it was pleasant to have clouds and cold breeze with mild rain shower as well.

September 6, 2015
Unprompted review
Rated 5 out of 5 stars

A great way to get around!

Friendly staff, brilliant service and the bus ride over the bridge linking Europe and Asia was a real highlight.
i booked online and it was really easy.
In future, I'll always check put if there's a Big Bus in any city I visit!

September 5, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!

We took the bus at Taksim, and the tour is so nice that you only should like to complete it, without going out anywhere. Was fine and nice!

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

A way to see everything!

I loved the opportunity to see many things in a short period of time. I was only in Istanbul for 24 hrs so this allowed me to catch many sites. The bus was clean and accessible. My only wish is that it ran later into the evening. I would recommend the "Big Bus Tour"

August 28, 2015
Unprompted review
Rated 5 out of 5 stars

Great Excursion

This excursion is great for everyone who wants to see a lot in a short time. There two tours (red and blue) which totally take 3,5 hours. We bought the tickets over the internet and it was no problem to exchange the voucher directly at the bus.

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

Great experience!

Would reccomend to anyone visiting Istanbul! In fact, it is the best way to get to know the city!!

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great

Great experience to have the big bus tour as a tourist where you can be taken to and dropped off an on at the most visited locations in Istanbul..p

August 23, 2015
Unprompted review
Rated 5 out of 5 stars

Amazing Istanbul

It was a great journey! Everything was great! Fall in love with this city! Special thanks to Mr.Cafar,he helped us a lot and to all bigbus tours team! With best regards from Azerbaijan!

August 23, 2015
Unprompted review

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