Big Bus Tours Istanbul Reviews 390

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Poor customer service, and water and soft drinks on board are sold at extremely expensive prices in US Dollars, around 14 times the consumer prices. I gave it 2 stars just for the tour. The bad cust... See more

Rated 1 out of 5 stars

1) Boat trip was only 1/3 of the route shown on the map. 2) Audio guide kept dropping out requiring constant attention. 3) Audio was not synced correcty with the actual sights. Expensive and not wo... See more

Rated 3 out of 5 stars

The Bus Tour gives you a good first view of the City, without that Trouble searching for parking lots. It is a hop on-hop off trip, and has two routes on offer. Unfortuanately the Stop-Signs weren't c... See more

Rated 2 out of 5 stars

The buses only run every hour and the for only 5-6 hours a day. Its only good to just sit on the tour and go around the whole tour once but if you plan on getting off and taking the next bus you lose... See more

Company details

  1. Tour Operator

Information provided by various external sources

Enjoy the Perfect Introduction to Istanbul Discover Istanbul's intercontinental charm with Big Bus Tours. Our open-top sightseeing tour buses explore the city over two routes, introducing you to its most iconic sights and landmarks. You're free to hop on and hop off the bus as much as you like, with 15+ stops conveniently located close to must-see sights like Hagia Sophia, the Blue Mosque, Topkapi Palace and the Basilica Cistern.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

390 reviews

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Rated 3 out of 5 stars

Worth doing but some problems

Taking the Big B Bus allowed us to get to a number of sites around the city which was great. The commentary on the bus was interesting and the staff helpful. Unfortunately the map did not show the stops accurately which caused us some difficulty catching the bus at the start. The commentary was not working in all the seats.

October 10, 2015
Unprompted review
Rated 2 out of 5 stars

Bus timings and quality should be improved

I was waiting for so long time upto 30-40min for the big bus at a particular stop. The frequency of Big buses should be improved. I have been in big bus in many countries and so far this was the worst experience.

October 9, 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear Ash15,
Thank you for taking your time to share your valuable comment with us. Our frequency on both blue&red route is 30minutes in October. We will take your suggestions into serious consideration.

Rated 3 out of 5 stars

Have more buses

We boarded the bus from near the Taksim Square , we had bought the ticket for two days , the second day we had to wait for over one and a half hours in the Sun , due to the Rush . You should have more busses and frequency shoul be every 10 min , also could not get down at any other place than Hazia Sophia , as could see the bus was always full and was scared might not get into another one because of the same reason

October 9, 2015
Unprompted review
Rated 5 out of 5 stars

Red & Blue Bus Tours 27/28 Sept 2015

Really excellent Tours. Red tour highlight is crossing the bridge to Asian side of Istanbul. Blue tour is interesting to see some of the real working suburbs of Istanbul. Buses clean, everything worked well and staff very helpful and friendly. Great value for money.

October 7, 2015
Unprompted review
Rated 3 out of 5 stars

Worth it!

It is worth it as you can see a lot within a couple of hours.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

I would do this again!

It is inexpensive. The buses come often and are comfortable. The tour map is of things we wanted to see during out trip so it made sense. I would recommend doing this.
We weren't sure we needed to get the 48 hour pass, which is just a small cost in addition to the 24 hour. I am glad we did as we needed the 2 full days.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Money well spent

Excellent tours - we did both routes. Of course we had our preferences but on the whole it was two days well spent. Would highly recommend this tour to anyone in istanbul for a short stay.

October 5, 2015
Unprompted review
Rated 3 out of 5 stars

Just OK Routes at a Reasonable Price

The red line takes about 1.5 to 2 hours to complete, and the blue line about 1.0 to 1.5 hours, depending on the traffic. The number of stops for both lines seem to be quite a few less than most on-off bus routes in other major cities. Istanbul being the world's 5th largest city and with its historical background, one would expect there would be quite a few more stops for tourist to stop and hop back on. For example, neither routes stop at the Grand Bazaar or the Topkapi Palace, or any more stops in the Asian side.

Quite disappointed.

October 4, 2015
Unprompted review
Rated 5 out of 5 stars

Good Service

We went to istanbul last sept before EID holidays to spent vacation with my family. BigBus Istanbul is a good way of getting to know the historical,good places in the area. All staffs are professional and respectful. I recommend this to other fellow travellers.

October 4, 2015
Unprompted review
Rated 4 out of 5 stars

Marvellous. ..

The bus was quiet comfortable and covers most of the places ..... Best if you have a short stay and want to see istanbul. ...

October 2, 2015
Unprompted review
Rated 5 out of 5 stars

BIG BUS TOUR ISs

I would definitely reccommend..stop at all the important sight seeing places, and wifi on board was a plus.

October 1, 2015
Unprompted review
Rated 3 out of 5 stars

Convenient but bus left early

I booked for the 48 hrs pass. On the 2nd day, one of the bus left early by 3 minutes. My family reach the bus stop when the bus is just starting to move off in Sultanahmet. The driver refused to let us board and moved off even though we are actually a few minutes early. Otherwise, it is a convenient way to see Istanbul.

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Helpful staff.
Big Bus is a very good option in Istambul. We bought the 48 hs. tour and it was a good decision. The first day we did both tours Blue and Red. The second and third day we used the bus instead of the tram. As the ticket lasts 48 hs. since you start your first trip, you may use it in a third day (in the morning).

September 29, 2015
Unprompted review
Rated 4 out of 5 stars

very nice and easy

I love sightseeing using hop on hop off bus.the only problem in Istambul is terrible traffic which makes some mess with the schedule:(((apart from that-nice drivers,nice views and possibility to see the most important attractions

September 26, 2015
Unprompted review
Rated 1 out of 5 stars

Big Bustours Istanbul

Not a very good experience. The buses schedule do not work with the heavy traffic in Istanbul. Will not recommend it. Got about 40% of the value of what I suppose to get.

September 26, 2015
Unprompted review
Big Bus Tours Istanbul logo

Reply from Big Bus Tours Istanbul

Dear Francois,
Thank you very much for your valuable comments regarding our services. As Big Bus Tours Istanbul we do add additional reserve buses to our fleet on heavy traffic occasions to honour the schedule. We are sorry to hear that your experience was affected with the high volume of traffic you encountered. Please feel free to contact us from infoistanbul@bigbustours.com for further inquiries.
Kind regards.

Rated 5 out of 5 stars

gr8 experience

It was a gr8 experience , very nice tours, gr8 staff ( polite & professional)
I enjoyed the big bis tours & in my next vacation in new york i'm booking with your company because it's amazing.

September 23, 2015
Unprompted review

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