Big Fish Clothing Reviews 

3,168
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

2 Tshirts same brand same size - measured 3 inches different Pack of 3 Underwear items all different sizes - Customer service horrendous. Sent images - This was rejected - told to send back if not ac... See more

Rated 5 out of 5 stars

I love Big Fish…my husband loves the cloths. Quality is excellent, sizing is good. Shops these days rarely do large sizes. I’ve bought many many items never been disappointed. Any problems are quickly... See more

Rated 5 out of 5 stars

Good quality easy and clear ordering system and the items arrived at the correct sizes ordered which not all companies seem to think is important .You were lucky on the second shipment as although bey... See more

Rated 5 out of 5 stars

I am delighted with the joggers I bought from Big Fish, it is truly refreshing to actually find something that fits me perfectly. Every other pair of joggers I've bought over the last year or so have... See more

Company details

  1. Men's Clothing Store

Written by the company

Big Fish Clothing was formed in 2004 by finding a niche market of clothing for the larger man. The idea was not just to sell larger sizes but a range of fashion orientated products for the more fashion conscious male and above all have the ability to provide top quality brands.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(3,168)

18 reviews in the last 12 months

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Rated 3 out of 5 stars

Robotic customer service answers and long refund processing time.

Update - I finally managed to get my refund, it was an almost month long ordeal from purchase to finally receiving a refund for returned items. Customer service informed me that this delay was due to a system issue.

I'm upping the rate to 3 stars as I managed to get my refund at the end, but it was still a bad experience, so would not recommend them... especially if you are inpatient and expect a seemless shopping experience like me.

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Robotic customer service answers and extremely long processing time for refund of returned items.

I have been waiting for over 14 days since they acknowledged the receipt of my return and yet I have not even received confirmation that my refund is being processed.

Customer service answers are robotic copy and paste messages.... Just a bad experience overall. I do not recommend.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

For real men

My son is 6'5" and finds shopping for clothes depressing. Bought this jacket for him and he is thrilled. Great fit. Superb quality. Easy to view and order. Excellent quality item - well priced and will definitely be recommending and using again. Fast delivery too!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and excellent value

Great service and excellent value. Everything arrived quickly and in perfect condition. Quality is superb. Sizes are spot on. I will definitely be buying more in the future. Pros: Quality Price Service Great value. Cons: None

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

I love Big Fish…my husband loves the…

I love Big Fish…my husband loves the cloths. Quality is excellent, sizing is good. Shops these days rarely do large sizes. I’ve bought many many items never been disappointed. Any problems are quickly resolved the customer service is efficient and somebody will respond. I couldn’t recommend this company highly enough my husband is a nightmare to buy for. Message to self SHOP EARLY in the season because the items sell out real quick.

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

Usually I've had no problems but lately…

Usually I've had no problems but lately been shocking ,been waiting on an order that's been in transit from the 1st August and evri still waiting to receive it ,I've emailed twice and no reply and when they do email they'll say they've sent me emails like last time but they definitely don't, fed up waiting with them,customer service is absolutely shocking, this is now the 8th August and still no show

August 1, 2023
Unprompted review

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