Big Fish Clothing Reviews 

3,168
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

2 Tshirts same brand same size - measured 3 inches different Pack of 3 Underwear items all different sizes - Customer service horrendous. Sent images - This was rejected - told to send back if not ac... See more

Rated 5 out of 5 stars

I love Big Fish…my husband loves the cloths. Quality is excellent, sizing is good. Shops these days rarely do large sizes. I’ve bought many many items never been disappointed. Any problems are quickly... See more

Rated 5 out of 5 stars

Good quality easy and clear ordering system and the items arrived at the correct sizes ordered which not all companies seem to think is important .You were lucky on the second shipment as although bey... See more

Rated 5 out of 5 stars

I am delighted with the joggers I bought from Big Fish, it is truly refreshing to actually find something that fits me perfectly. Every other pair of joggers I've bought over the last year or so have... See more

Company details

  1. Men's Clothing Store

Written by the company

Big Fish Clothing was formed in 2004 by finding a niche market of clothing for the larger man. The idea was not just to sell larger sizes but a range of fashion orientated products for the more fashion conscious male and above all have the ability to provide top quality brands.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,168)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good service spoiled by returns policy

The products and service were fine, but this company's policy of charging £2.50 for a return grates. In this sector - big and tall clothing - sizes can vary considerably between brands and to have to pay for the privilege of returning something that is too small or too large is an imposition.

They claim they will return to free returns "when things get back to a bit more normal", whatever that means. Three other firms in the same sector continue to offer free returns and I'll be using them instead.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Cool

Spot on, ask them for anything and they reply, cool site and easy to use, they have discount codes sometimes too!

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!

Exactly what I wanted and delivered promptly. My elderly father has swollen legs so the 2xl size and drawstring waist fitted him perfectly. Thank you!

June 6, 2023
Unprompted review
Rated 1 out of 5 stars

Your sizing is not correct.

Your sizing is not correct.
I ordered 38 inch waist (38 inch leg) for my son. Both jeans , when measured, were a 36 inch waist .
We paid a custom fee of nearly 20 euro ( Ireland) and the same to return them, so in all the jeans that should have been a correct size 38 cost 105 euro!
Not happy 😒
Mo Rosenstock

May 22, 2023
Rated 1 out of 5 stars
Big Fish Clothing logo

Reply from Big Fish Clothing

Thank you for taking the time to leave a review.
I am sorry to see that you have had a bad experience with your order. If you could please email us at orders@bigfishclothing.co.uk so that I can discuss how to proceed with the matter.
Once again we sincerely apologise for any inconvenience that this may have caused.

Rated 4 out of 5 stars

Big is beautiful

Good quality and a lovely lady was very friendly when l called asking about the returns process for exchanging goods. I normally buy 4xl in men's shirts, the items l ordered were massive. The only reason for returning them. It is my first time in ordering from Big Fish, will have to accustomed to your sizes. Will reorder 🥰

May 16, 2023
Rated 2 out of 5 stars

Cheap jeans false economy

Buying tall jeans from here is hit & miss. To be fair they are cheap, but broken zip after one wear ( & no not tight) has put me off. Previous pair wore thin & holed on seat after a month. Maybe source some higher quality items as price per wear is actually very high & embarrassing to have butt/bits hanging out in public!!!!

May 13, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look