Great game park/lodge recommendations - they took the time to understand what we were looking for. Very responsive -and great support when the airline let us down. It was clear that our well being was... See more
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Review summary
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The entire booking process was not only smooth but also full of suggestions and useful hints. We had one phone call to discuss our wishes and expectations. We wanted a mix of visiting the area around... See more
Company replied
Great support! Throughout the process of booking our stay in Madikwe did we get great support from the booking consultant. We changed our minds regarding dates and location, but the booking agent g... See more
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We enjoy very much our stay at Impodimo Safari Lodge. Management very close and helpfull. Guide (Marie) à wonderfull women and excellent to maximise views on the wild ans animals, food is gorgeous, a... See more
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Company details
- Tour Operator
- also in
- Travel Agency
About Biggestleaf Travel
Written by the company
Explore more with Biggestleaf Travel - the African travel experts
Run by a dedicated team of destination specialists, Biggestleaf Travel is a trusted tour company for personally co-ordinated and tailor-made travel experiences. Let us show you the wonders of Africa and help you to create magical memories that will stay with you far beyond your travels.
READY TO PLAN YOUR SAFARI?
EXPLORE OUR DESTINATIONS
EXPLORE OUR EXPERIENCES
PLAN A TRIP WITH US
Contact info
Cape Town, South Africa
- 087 943 2653
- bookings@biggestleaftravel.com
- biggestleaftravel.com
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Planning 4day safari
We have been incredibly impressed with the booking process provided by Jenny Hoffmann. She has responded very quickly with different options for accommodation. She has enabled a stress free process in a friendly and professional way. We now look forward to our upcoming experience in Pilanesberg.
September 17, 2026
Unprompted review
Reply from Biggestleaf Travel
Dear Anne,
Jenny was both delighted to assist you and receive this review. We are pleased that the booking process was stress-free, friendly and professional. Thank you for your recommendation and we hope you have a wonderful time in Pilanesberg.
Very best regards,
Angela at Biggestleaf Travel
Great support!
Great support!
Throughout the process of booking our stay in Madikwe did we get great support from the booking consultant. We changed our minds regarding dates and location, but the booking agent gave us quick replies and guided us through the process in an excellent way!
September 15, 2026
Reply from Biggestleaf Travel
Dear Lucas,
Laticia is very happy to hear you enjoyed your time in Madikwe and that she was able to assist you even with changes in dates and locations. Thank you for choosing to work with us for your holiday!
Very best regards,
Angela at Biggestleaf Travel
Great game park/lodge recommendations
Great game park/lodge recommendations - they took the time to understand what we were looking for. Very responsive -and great support when the airline let us down. It was clear that our well being was front and center. The transfers there and back were hassle free. The lodge/safari experience was fantastic. No hesitation in recommending Biggestleaf to those traveling to South Africa.
September 2, 2026
Reply from Biggestleaf Travel
Dear Paul,
Tamsyn and Daniela are so pleased to hear that you had a wonderful time despite the airline's mix-up and we are glad that our transfer driver could step in with a solution. We will be sure to share your review with our safari partners at the lodge. Thank you for the recommendation - we really appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Biggestleaftravel and Jaci’s Lodge knows what counts for a memorable trip
From booking with Stephanie at Biggestleaftravel, the man at Molatedi gate Madikwe to the game rangers and staff at Jaci’s private lodge, they all provided the best and friendly service.
Biggestleaftravel replied to emails swiftly and offered the best way to and price for the world class Madikwe game reserve.
We’ll be back again one day
Thanks
September 6, 2026
Reply from Biggestleaf Travel
Dear Jo,
Stephanie is delighted to receive your review and is glad that you enjoyed your safari as much as she enjoyed planning it. Thank you also for letting us know the gate staff and Jaci's team provided excellent service - we will be sure to share your recommendation with them. We look forward to welcoming you back to Madikwe one day.
Very best regards,
Angela at Biggestleaf Travel
Great service!
It was a real pleasure dealing with Stephanie Henderson during my enquiries. she helped me finding dates and a lodge that would suit what i was looking for even after a lot of e-mails she made sure i got what i asked for.
a real pleasure to receive such good service.
September 3, 2026
Reply from Biggestleaf Travel
Dear Andre,
Stephanie is so pleased to get your review and happy she could arrange exactly what you were looking for. Thank you for choosing Biggestleaf and for letting us know you received great service!
Very best regards,
Angela at Biggestleaf Travel
Top-notch Service
Graet, trouble free experience! Absolutely professional and great service with a smile! Prompt with questions asked and feedback.
August 27, 2026
Reply from Biggestleaf Travel
Dear Blanche,
Daniela is delighted to hear that you had a trouble-free experience and that you found her service to be top-notch. Thank you for your recommedation - we really do appreciate it!
Very best regards,
Angela at Biggestleaf Travel
Absolutely great experience
The Biggestleaf Travel assistance have made a very great job in helping me find the best booking option for me personally, supporting in payment and booking arrangement, and having a look at different interesting offers.
A especially good travel support service, that i have never experienced like this before.
They forwarded all emails and information that i needed extremely fast and personal.
No AI robot, all very personal and detailed communication.
Furthermroe, they were really friendly and i feeled welcomed.
September 3, 2026
Reply from Biggestleaf Travel
Dear Janina,
Tamsyn is absolutely thrilled to read your comments and especially happy to have provided a level of service you've never received before. We are pleased that she was able to provide you with fast, friendly, personal and detailed information. Thank you for booking with us and taking the time to leave this review.
Very best regards,
Angela at Biggestleaf Travel
Reply from Biggestleaf Travel
Dear Kira,
Moses is delighted to receive your feedback - thank you choosing to transfer with Biggestleaf.
Very best regards,
Angela
Outstanding customer service
Quina and the team at BiggestLeaf Travel have been wonderful right from the very first email - great customer service and genuinely good people which makes a huge difference as a retreat organiser. They suggested a fabulous safari lodge for my retreat 'Courage To Be You' and made it work for me and my business. I will absolutely use BiggestLeaf Travel for my next visit to South Africa. Highly recommend!
August 28, 2026
Reply from Biggestleaf Travel
Dear Gill,
Quina and the team are so pleased to receive your review and glad that they could be a small part of making the retreat a success. We can't wait to assist you with the next one and look forward to welcoming you back to South Africa! Thank you for trusting us with your business.
Very best regards,
Angela at Biggestleaf Travel
Reply from Biggestleaf Travel
Dear Joy,
Jenny is delighted that you had a great experience working with her. Thank you for letting us know her service was very efficient.
Very best regards,
Angela at Biggestleaf Travel
Quina did it again!
Yet another amazing support from Quina when booking for us for the 3rd time. Very responsive! Always a pleasure to make business with Quina and BiggestLeaf! Thanks a lot / Peter and Anna, Sweden
August 26, 2026
Reply from Biggestleaf Travel
Dear Peter and Anna,
Thanks for trusting us all the way from Sweden: Quina is always excited to work with you on a trip! Thank you for coming back to us for the third time and for this review - we appreciate both.
Very best regards,
Angela
PPrompt email response but no telephone support
We received the information by email, but sometimes it is reassuring to speak to someone over the phone for advice. However, this option was not available.
August 13, 2026
Reply from Biggestleaf Travel
Dear Isabelle,
Thank you for your feedback - we appreciate it. We are in constant telephone contact with our suppliers and clients. Our telephone number is on our Contact Us page as well as on every consultant's email signature. Here is a link to our Contact Us page https://biggestleaftravel.com/contact. Please do not hesitate to call us. Our clients who are travelling also have access to a 24/7 emergency phone number that is monitored by a member of staff at all times. We hope you have a wonderful trip and thank you for choosing Biggestleaf Travel.
Very best regards,
Angela at Biggestleaf Travel
Fast and clear responses
Fast and clear responses. Very helpful and specific communication.
August 19, 2026
Reply from Biggestleaf Travel
Dear Dino,
Stephanie is so please to hear you found her service to be fast, clear and helpful. Thank you for taking the time to review us - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
The booking process
The booking process, response was quick and answered in full, great service
August 18, 2026
Reply from Biggestleaf Travel
Dear Amanda,
Quina is delighted to receive your review - thank you. We are pleased that our service was quick and comprehensive.
Very best regards,
Angela at Biggestleaf Travel
Great service and so efficient.
Great service and so efficient.
Thanks to Daniela who was a superstar!!!!!*****
August 17, 2026
Reply from Biggestleaf Travel
Dear Trevor,
You have made Daniela's day by giving her five stars! Thank you for choosing Biggestleaf and we're pleased to hear our service was so efficient.
Very best regards,
Angela at Biggestleaf Travel
It was very easy to book with…
It was very easy to book with Biggestleaf. The details of the trip and prices were clearly laid out and trip itself was wonderful.
August 13, 2026
Reply from Biggestleaf Travel
Dear Mrshwang,
Thank you for booking with us and letting us know that Marilize did a good job of laying out all your trip's details. We are so happy that you had a wonderful time.
Very best regards,
Angela at Biggestleaf Travel
Reply from Biggestleaf Travel
Dear Rudy,
Daniela is very happy to hear she made the booking process easy with prompt and thorough communication. Thank you for your review - we appreociate it.
Very best regards,
Angela at Biggestleaf Travel
Great Customer Service
Working with Tamsyn was very nice. She was very thorough in providing information and answering my questions.
August 6, 2026
Reply from Biggestleaf Travel
Dear Mike,
Tamsyn is delighted to receive your review and happy she could answer all your questions to provide comprehensive information. Thank you for your feedback.
Very best regards,
Angela
Excellent and efficient communications
August 6, 2026
Reply from Biggestleaf Travel
Dear Aileen,
Thank you for letting us know Stephanie provided excellent service with efficient communication. We appreciate your review.
Very best regards,
Angela at Biggestleaf Travel
Super helpful and friendly :)
August 5, 2026
Reply from Biggestleaf Travel
Dear Robert,
Daniela is very pleased to receive your review - thank you for letting us know that her service was helpful and friendly!
Very best regards,
Angela at Biggestleaf Travel
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