Great game park/lodge recommendations - they took the time to understand what we were looking for. Very responsive -and great support when the airline let us down. It was clear that our well being was... See more
Company replied
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Review summary
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Reviews shaping this summary
The entire booking process was not only smooth but also full of suggestions and useful hints. We had one phone call to discuss our wishes and expectations. We wanted a mix of visiting the area around... See more
Company replied
Great support! Throughout the process of booking our stay in Madikwe did we get great support from the booking consultant. We changed our minds regarding dates and location, but the booking agent g... See more
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We enjoy very much our stay at Impodimo Safari Lodge. Management very close and helpfull. Guide (Marie) à wonderfull women and excellent to maximise views on the wild ans animals, food is gorgeous, a... See more
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Company details
- Tour Operator
- also in
- Travel Agency
About Biggestleaf Travel
Written by the company
Explore more with Biggestleaf Travel - the African travel experts
Run by a dedicated team of destination specialists, Biggestleaf Travel is a trusted tour company for personally co-ordinated and tailor-made travel experiences. Let us show you the wonders of Africa and help you to create magical memories that will stay with you far beyond your travels.
READY TO PLAN YOUR SAFARI?
EXPLORE OUR DESTINATIONS
EXPLORE OUR EXPERIENCES
PLAN A TRIP WITH US
Contact info
Cape Town, South Africa
- 087 943 2653
- bookings@biggestleaftravel.com
- biggestleaftravel.com
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Biggestleaf Travel
Dear Natalie,
Tamsyn is delighted to receive your review. We're happy to hear that her service was friendly, efficient and knowledgable.
Very best regards,
Angela at Biggestleaf Travel
Simply amazing
September 5, 2025
Reply from Biggestleaf Travel
Good day,
Thank you for your review and for booking with us - we are pleased you found our service to be simply amazing.
Very best regards,
Angela at Biggestleaf Travel
Thank you the efficient processing of…
Thank you the efficient processing of our enquiry. Prompt & precise email responses make life so much easier when dealing with an enquiry of this nature
September 4, 2025
Reply from Biggestleaf Travel
Dear Barry,
Quina is delighted to hear that her efficiency, precision and promptness make the booking process so much easier. Thank you for your review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Excellent service
September 5, 2025
Reply from Biggestleaf Travel
Dear Titi,
Thank you for letting us know your consultant provided you with excellent service - we appreciate your review.
Very best regards,
Angela at Biggestleaf Travel
Reply from Biggestleaf Travel
Dear Roger,
Quina is delighted to receive your five-star review - thank you!
Very best regards,
Angela at Biggestleaf Travel
A truly unforgettable journey!
I can never thank Biggestleaf enough for crafting such a memorable trip for us. Alexandra, with immense patience, answered every single question with precision and helped us design a dream itinerary.
Throughout the entire tour, they were always punctual, professional, and incredibly attentive – you never feel alone. They guided us step by step, sending timely reminders about every activity on our schedule.
Everything was flawlessly organized, from the planning to the execution, with remarkable seriousness and attention to detail. Transportation was always perfectly on time, smooth, and stress-free.
We were absolutely impressed and will definitely recommend this tour operator to everyone looking for a seamless and unforgettable travel experience!
August 22, 2025
Unprompted review
Reply from Biggestleaf Travel
Dear Camilla,
Alexandra is delighted to receive your review and so pleased you had a memorable experience. We are glad to hear that her patience, knowledge, accuracy and professionalism helped create a dream itinerary. We are also glad that our safari colleagues made every step of your journey easy and hassle-free! Thank you for your delighted review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
One day Safari
We made the booking online; Daniela guided and assisted us promptly and accurately. Everything was really very easy.
August 27, 2025
Reply from Biggestleaf Travel
Dear Corradino,
We are deilghted to hear that Daniela's quick and professional assistance made your booking really easy. Thank you for your review.
Very best regards,
Angela at Biggestleaf Travel
My overall experience was fantastic
My overall experience was fantastic. The lodge was beautiful, food amazing and the guiding exceptional. The only negative I had was that I found the service extremely slow. It took almost 45 mins for our breakfast to arrive one morning. Even after calling reception on check out and then walking to finalise the bill it took 20 minutes before our luggage was collected from our room. Despite this I found the lodge staff extremely friendly and helpful when issue did arise.
August 18, 2025
Reply from Biggestleaf Travel
Dear Roxy,
Tamsyn is delighted to hear that you had a fantastic experience with a beautiful lodge, amazing food, exceptional guiding and helpful and friendly staff. We will pass your other notes onto our safari colleagues at the lodge so they can address those issues. Thank you for your review and for working with us.
Very best regards,
Angela at Biggestleaf Travel
Very quick reply and efficient for a…
Very quick reply and efficient for a correct price.
August 22, 2025
Reply from Biggestleaf Travel
Dear Olivier,
We are very glad to hear that Daniela's service was prompt, professional and the booking well priced. Thank you for working with us.
Very best regards,
Angela at Biggestleaf Travel
Alexandra was very patient and competent.
Alexandra was very patient with me as I tried many different options to accomodate a group booking. The final outcome was better than I'd expected. The whole booking experience was a good experience.
August 22, 2025
Unprompted review
Reply from Biggestleaf Travel
Dear Kevin,
Alexandra is so happy to hear that the final outcome was even better than you'd expected it to be for your complex group. We are very pleased that you found her service to be patient and component. Thank you for working with us.
Very best regards,
Angela at Biggestleaf Travel
Unambiguous, prompt communication
The agent was quick to respond and explained everything clearly.
August 18, 2025
Reply from Biggestleaf Travel
Dear Dale,
Quina is very happy to hear that her communication was clear and prompt. Thank you for choosing to work with us on your trip.
Very best regards,
Angela at Biggestleaf Travel
Pilansberg Booking
Alex was superb in handling our booking request. Her communication was effective and efficient, and she secured a really good rate for us. Appreciate her service!
August 18, 2025
Unprompted review
Reply from Biggestleaf Travel
Dear Cindy,
We are delighted to hear that Alexandra's service was effective and efficient and are pleased that she could also provide you with a good rate. Thank you for your review - we appreciate it!
Very best regards,
Angela at Biggestleaf Travel
Our consultant was quick and efficient
Our consultant was quick and efficient.
Looking forward to our experience in the bush
August 15, 2025
Reply from Biggestleaf Travel
Dear Stefania,
Laticia is delighted to her that her service was prompt and efficient. We hope you have a wonderful time and thank you for choosing to work with us.
Very best regards,
Angela at Biggestleaf Travel
Prompt answer to my questions
Prompt answer to my questions, great processing of all requests. Daniela was really fantastic
August 15, 2025
Reply from Biggestleaf Travel
Dear Alex,
Daniela is very happy to receive your review. Thank you for letting us know her service was prompt and efficient.
Very best regards,
Angela at Biggestleaf Travel
Reply from Biggestleaf Travel
Dear Yolanda,
Tamsyn was pleased to assist you and is happy to hear you found her efficient and nice to work with!
Very best regards,
Angela at Biggestleaf Travel
Could not have been more pleasant or professional
Qunia was just on the ball and the whole process literally could not have been smoother or more efficient. very prompt replies. Proactive process. was truly a pleasure
August 1, 2025
Reply from Biggestleaf Travel
Dear Sean,
Quina is delighted that you found the booking process a pleasure thanks to her service being prompt, proactive, seamless and efficient. Thank you for choosing to work with us.
Very best regards,
Angela at Biggestleaf Travel
Excellent experience
Daniela has been outstanding in helping me find a game lodge holiday for 6 adults. She’s been flexible and has made some great suggestions. Excellent value for money too!
August 14, 2025
Reply from Biggestleaf Travel
Dear Liz,
We're so pleased (but not surprised!) that Daniela has been outstanding in making great suggestions for your group. We are also delighted to hear that she has secured you an excellent rate too. Thank you for your recommendation - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Reply from Biggestleaf Travel
Dear Irene,
Daniela is so happy to receive your review and pleased to hear she was efficient and helpful! Thank you for choosing us.
Very best regards,
Angela at Biggestleaf Travel
Quick and friendly response
August 13, 2025
Reply from Biggestleaf Travel
Dear Andries,
We are very happy to hear that Quina's service was quick and friendly. Thank you for your review.
Very best regards,
Angela
Helpful and friendly!
Helpful and friendly!
The staff made booking easy and were really helpful and considerate. They really focus on the little details to make the stay memorable.
August 8, 2025
Reply from Biggestleaf Travel
Dear Michelle,
Thank you for letting us know that Quina was helpful, considerate and detail-oriented. We are so pleased to hear that you had a memorable stay.
Very best regards,
Angela at Biggestleaf Travel
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